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Type: Posts; User: woz

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  1. 16 Replies
    420 Views
  2. hi Ladybird ​I think you may have to wait until...

    Posted by woz, 23-08-19
    hi Ladybird
    ​I think you may have to wait until the next app update for a fix, if you have access to a computer you can log in online is all I can suggest for the mo.
    13 Replies
    279 Views
  3. Poll: or marmite....

    Posted by woz, 23-08-19
    or marmite....
    3 Replies
    17 Views
  4. Thanks Gray, that's very kind of you!

    Posted by woz, 23-08-19
    Thanks Gray, that's very kind of you!
    19 Replies
    142 Views
  5. Poll: I demand more than one vote!

    Posted by woz, 23-08-19
    I demand more than one vote!
    3 Replies
    17 Views
  6. well if you can have Pruneraker I don't feel so...

    Posted by woz, 23-08-19
    well if you can have Pruneraker I don't feel so bad about

    You Only Like Rice (or so it seems)
    74 Replies
    1,973 Views
  7. hi valerie Did you cancel the switch with PP...

    Posted by woz, 23-08-19
    hi valerie
    Did you cancel the switch with PP online?
    19 Replies
    142 Views
  8. hi v you need to go to help, ask wattbot, type...

    Posted by woz, 23-08-19
    Thread: Over paying
    hi v
    you need to go to help, ask wattbot, type message the team, ask for a dd review and/or refund, don't forget that after dd is paid you should have about one months ave payment so your excess may...
    1 Replies
    13 Views
  9. hi Colin11 how long ago did you raise it with...

    Posted by woz, 23-08-19
    Thread: Meter
    hi Colin11
    how long ago did you raise it with PP?
    you need to go to help, ask wattbot, type message the team, replies within 24 hours
    1 Replies
    13 Views
  10. hi angelaward74 You get the first statement a...

    Posted by woz, 23-08-19
    Thread: MPAN
    hi angelaward74
    You get the first statement a month after your switch. Have a look at the meter it might be on it, or it will be on an old previous bill.
    If not available have a look HERE you need...
    2 Replies
    20 Views
  11. hi rosiehenst no... Switching normally takes 17...

    Posted by woz, 23-08-19
    hi rosiehenst
    no...
    Switching normally takes 17 days once instigated, there is no other way to time it, you have to count back 17 from when you want your switch date. In your case that brings you...
    1 Replies
    14 Views
  12. hi Janet have a look at your bill and see if it...

    Posted by woz, 23-08-19
    Thread: Smart meters
    hi Janet
    have a look at your bill and see if it has two mpan's < link on it. It probably does.
    If you have 2 chances are you cant have a SM.
    ​(I'm assuming the landlord meter wasn't something...
    2 Replies
    47 Views
  13. hi Adrian I'm on ios. (don't know if android...

    Posted by woz, 23-08-19
    hi Adrian
    I'm on ios. (don't know if android works in the same way)
    I know that previously there were prompts to update, but in a few cases, because the app hadn't updated on the app store (it...
    10 Replies
    108 Views
  14. hi Sohail to clarify PP will bill you for the...

    Posted by woz, 23-08-19
    hi Sohail
    to clarify PP will bill you for the units used so your balance will adjust accordingly.
    But it's also true that PP if they don't have readings will estimate and then bill you for the...
    3 Replies
    60 Views
  15. Poll: It's a long story...A post was made from PP a...

    Posted by woz, 23-08-19
    It's a long story...A post was made from PP a while back showing a pic of their biscuit jar and a packet of Bisto was spotted in the photo, no one has yet admitted why it was there.
    18 Replies
    125 Views
  16. hi Stephen I assumed the switch was cancelled by...

    Posted by woz, 22-08-19
    hi Stephen
    I assumed the switch was cancelled by Valerie (thinking about it the Bye! may just have been exactly that and no more), you may have a point. Hopefully @Nataly will see this tomorrow and...
    19 Replies
    142 Views
  17. hi gemma There was a bug for leavers which...

    Posted by woz, 22-08-19
    hi gemma

    There was a bug for leavers which prevented wattbot working so if it's not working now can you update the app and try again.
    when you used wattbot did you type message the team?
    I'm...
    5 Replies
    64 Views
  18. hi pete see reply to jen above, but to add if...

    Posted by woz, 22-08-19
    hi pete
    see reply to jen above, but to add if you've sent final readings you should only need the last statement you had to work out the bill as long as it had your balance on it.
    If you've deleted...
    5 Replies
    86 Views
  19. hi jen You should still be able to use...

    Posted by woz, 22-08-19
    hi jen

    You should still be able to use wattbot, if it doesn't work update the app, as this was a bug that's now fixed.
    Try it, if still no joy post back?
    (Don't forget to type message the team...
    5 Replies
    86 Views
  20. 1 Replies
    55 Views
  21. hi ascross this is a common issue PP are working...

    Posted by woz, 22-08-19
    Thread: SMETS2 Meters
    hi ascross
    this is a common issue PP are working on a fix, but in the meanwhile try restarting the IHD while close to the meter, it might work.
    1 Replies
    17 Views
  22. hi Tucker1 / Valerie I'm sorry you don't feel...

    Posted by woz, 22-08-19
    hi Tucker1 / Valerie
    I'm sorry you don't feel welcomed, all customers and potential customers should feel welcome, the majority of posters on here are polite and friendly, irrespective of the tone...
    19 Replies
    142 Views
  23. hi Mille ​you're welcome I'm sure it will be...

    Posted by woz, 22-08-19
    hi Mille
    ​you're welcome I'm sure it will be sorted.
    3 Replies
    46 Views
  24. hello Kat no problem, go to help in app or...

    Posted by woz, 22-08-19
    Thread: Bill
    hello Kat
    no problem, go to help in app or online, ask wattbot, type message the team ask for a dd review with the intention to clear your arrears and if you have a figure in mind it won't hurt to...
    2 Replies
    32 Views
  25. hi Paul and this if any use (assuming it...

    Posted by woz, 22-08-19
    Thread: IHD
    hi Paul
    and this if any use (assuming it attaches OK)
    2654
    3 Replies
    49 Views