Type: Posts; User: woz
Thread: Direct debit still taken
if you’re absolutely sure you never switched in recall the direct debit from your bank it’s the quickest way and send a message in wattbot type message the team and inform pp you’ve done...2 Replies18 Views
Thread: Digital Chat problems
hello Kernowbysvykken (good scrabble score with that name!)
was it in wattbot, if so check there, give it a day or 2 replies aren't instant.1 Replies33 Views
Thread: Leaving you
I chose my words carefully, I'm not in a position to make any promises and Smart meters have teething problems. I've helped as much as I can, sorry.11 Replies242 Views
Thread: New House, New Customer
you can't move the start date once you've instigated the switch, the nearest you can get is to count back 17 days from your moving in date and switch then, but as you've already...2 Replies23 Views
Thread: Refund request bill401209429
The way I read your post, your summer dd is £141 and it would normally rise to the winter amount of £211 in October.
But...you're paying too much overall because you've built up a credit of...4 Replies57 Views
your in home display is not your smart meter, it matters not what that's telling you or not telling you for the moment. PP will be charging you correctly for the no of units used as...10 Replies559 Views
Thread: Help with submitting a reading
we may have to do this a step at a time,
go to https://purepla.net in your browser.
click on the little head icon top right, and enter your email ( the one you used when you joined pure...3 Replies28 Views
go to help ask wattbot type message the team and ask pp to check meter database has been updated also attach a photo of your meter there, showing serial and reading if poss, or if you...3 Replies20 Views
Thread: Meter Off
try holding the button in for a couple of seconds, and check with other tenants if they have the same meter how they wake theirs( sounds like you already have)
If it cannot be made to...2 Replies23 Views
Thread: Connection problems
Nataly can you check this one out, sound like he may need some help?7 Replies81 Views
Thread: New Gas Meter Bix
you can buy replacement doors, amazon or lots of places screwfix etc.
I’d find a handy person and repair it, glue and screw..3 Replies29 Views
Thread: Bank Account
hi Farida and welcome.I'm afraid the only way to pay is by direct debit from a bank account.
Why not try applying for a monzo account or look HERE
Just to advise: This is a public community,...1 Replies38 Views
I come in peace....it took me 2 hours to realise what the Brucie meant, but we are slow on my planet. (I'm not telling you the name either)Keep the recipes coming...inspirational...
Disclaimer:...15 Replies103 Views
Thread: Smart meter IHD issues update
PP have to do stuff at their end to register it with the DCC so it may come right in a few days.. but there are issues with many but not all of the installs and PP will post when an...60 Replies3,648 Views
Thread: Wrong meter reading
Thanks Stingy..bear in mind it may take weeks to get sorted, and it will likely delay edf's final bill.You've already tried to sort it with them, but unless they solve it at their end their final...8 Replies75 Views
Thread: Moving from one supplier to PP
hi IendicottWhen or if you switch to PP your current Smart Meter will no longer be smart and it's likely the in-home display will no longer work (apparently as far as I know,some do but most don't)4 Replies63 Views
I predict a riot, it's just the timing that escapes me for the moment...7 Replies167 Views
I think I can tell you, I hope this is correct, go to help in app (or online) and click on ask wattbot app, or ask a question online, it should be there, or if it's a DM, direct...3 Replies30 Views
Thread: Submitting readings
hello not (sorry to be informal, may I call you by your first name?)
Are you on app or online?
What did you see after you submitted?
If on app can you log in online at Purepla.net and try there?
...1 Replies31 Views