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Type: Posts; User: woz

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  1. hi hut if you’re absolutely sure you never...

    Posted by woz, 17-09-19
    hi hut
    if you’re absolutely sure you never switched in recall the direct debit from your bank it’s the quickest way and send a message in wattbot type message the team and inform pp you’ve done...
    2 Replies
    18 Views
  2. hi hjqd ​type message the team and your...

    Posted by woz, 17-09-19
    hi hjqd
    ​type message the team and your question replies not instant circa 24 h
    can the community help at all?
    1 Replies
    14 Views
  3. hi john how did you switch?(online app...

    Posted by woz, 17-09-19
    Thread: switch
    hi john
    how did you switch?(online app comparison site etc)
    ​and when?
    1 Replies
    13 Views
  4. marc, this is posted from my phone. ​This...

    Posted by woz, 17-09-19
    marc, this is posted from my phone.
    ​This thread is about a bug that affects my posts on my computer. When I start a new line it’s ignored, see start of thread for explanation.
    15 Replies
    103 Views
  5. hello Kernowbysvykken (good scrabble score with...

    Posted by woz, 17-09-19
    hello Kernowbysvykken (good scrabble score with that name!)

    was it in wattbot, if so check there, give it a day or 2 replies aren't instant.
    1 Replies
    33 Views
  6. I chose my words carefully, I'm not in a position...

    Posted by woz, 17-09-19
    Thread: Leaving you
    I chose my words carefully, I'm not in a position to make any promises and Smart meters have teething problems. I've helped as much as I can, sorry.
    11 Replies
    242 Views
  7. hi Kaila you can't move the start date once...

    Posted by woz, 17-09-19
    hi Kaila

    you can't move the start date once you've instigated the switch, the nearest you can get is to count back 17 days from your moving in date and switch then, but as you've already...
    2 Replies
    23 Views
  8. hi jb The way I read your post, your summer dd...

    Posted by woz, 17-09-19
    hi jb

    The way I read your post, your summer dd is £141 and it would normally rise to the winter amount of £211 in October.
    But...you're paying too much overall because you've built up a credit of...
    4 Replies
    57 Views
  9. hi George your in home display is not your...

    Posted by woz, 17-09-19
    hi George

    your in home display is not your smart meter, it matters not what that's telling you or not telling you for the moment. PP will be charging you correctly for the no of units used as...
    10 Replies
    559 Views
  10. Poll: where did you see that?

    Posted by woz, 16-09-19
    where did you see that?
    25 Replies
    550 Views
  11. hi inger we may have to do this a step at a...

    Posted by woz, 16-09-19
    hi inger
    we may have to do this a step at a time,
    go to https://purepla.net in your browser.
    click on the little head icon top right, and enter your email ( the one you used when you joined pure...
    3 Replies
    28 Views
  12. hi rebecca go to help ask wattbot type message...

    Posted by woz, 16-09-19
    hi rebecca
    go to help ask wattbot type message the team and ask pp to check meter database has been updated also attach a photo of your meter there, showing serial and reading if poss, or if you...
    3 Replies
    20 Views
  13. hi elanor try holding the button in for a couple...

    Posted by woz, 16-09-19
    Thread: Meter Off
    hi elanor
    try holding the button in for a couple of seconds, and check with other tenants if they have the same meter how they wake theirs( sounds like you already have)
    If it cannot be made to...
    2 Replies
    23 Views
  14. Nataly can you check this one out, sound like he...

    Posted by woz, 16-09-19
    Nataly can you check this one out, sound like he may need some help?
    7 Replies
    81 Views
  15. you can buy replacement doors, amazon or lots of...

    Posted by woz, 16-09-19
    you can buy replacement doors, amazon or lots of places screwfix etc.
    I’d find a handy person and repair it, glue and screw..
    3 Replies
    29 Views
  16. and I've replied to your other post...

    Posted by woz, 16-09-19
    Thread: Payment's
    and I've replied to your other post https://community.purepla.net/threads/1213-Contact-Pure-Planet?p=37605#post37605
    8 Replies
    93 Views
  17. hi Farida and welcome.I'm afraid the only way to...

    Posted by woz, 15-09-19
    Thread: Bank Account
    hi Farida and welcome.I'm afraid the only way to pay is by direct debit from a bank account.
    Why not try applying for a monzo account or look HERE


    Just to advise: This is a public community,...
    1 Replies
    38 Views
  18. I come in peace....it took me 2 hours to realise...

    Posted by woz, 15-09-19
    I come in peace....it took me 2 hours to realise what the Brucie meant, but we are slow on my planet. (I'm not telling you the name either)Keep the recipes coming...inspirational...

    Disclaimer:...
    15 Replies
    103 Views
  19. hi David PP have to do stuff at their end to...

    Posted by woz, 15-09-19
    hi David

    PP have to do stuff at their end to register it with the DCC so it may come right in a few days.. but there are issues with many but not all of the installs and PP will post when an...
    60 Replies
    3,648 Views
  20. hmmmhmmm no... that was hmmm on 2 separate...

    Posted by woz, 15-09-19
    hmmmhmmm no...

    that was hmmm on 2 separate lines, ...
    15 Replies
    103 Views
  21. Thanks Stingy..bear in mind it may take weeks to...

    Posted by woz, 15-09-19
    Thanks Stingy..bear in mind it may take weeks to get sorted, and it will likely delay edf's final bill.You've already tried to sort it with them, but unless they solve it at their end their final...
    8 Replies
    75 Views
  22. hi IendicottWhen or if you switch to PP your...

    Posted by woz, 14-09-19
    hi IendicottWhen or if you switch to PP your current Smart Meter will no longer be smart and it's likely the in-home display will no longer work (apparently as far as I know,some do but most don't)
    4 Replies
    63 Views
  23. I predict a riot, it's just the timing that...

    Posted by woz, 14-09-19
    I predict a riot, it's just the timing that escapes me for the moment...
    7 Replies
    167 Views
  24. hi Nomadfin I think I can tell you, I hope...

    Posted by woz, 14-09-19
    hi Nomadfin

    I think I can tell you, I hope this is correct, go to help in app (or online) and click on ask wattbot app, or ask a question online, it should be there, or if it's a DM, direct...
    3 Replies
    30 Views
  25. hello not (sorry to be informal, may I call you...

    Posted by woz, 14-09-19
    hello not (sorry to be informal, may I call you by your first name?)
    Are you on app or online?
    What did you see after you submitted?
    If on app can you log in online at Purepla.net and try there?
    ...
    1 Replies
    31 Views