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Type: Posts; User: Duppy

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  1. Good read Joel, I liked the bit about breakfast...

    Posted by Duppy, 17-09-19
    Good read Joel,
    I liked the bit about breakfast when on holiday, why not it's paid for, right?
    2 Replies
    7 Views
  2. Hi Happychick A couple of things you need to...

    Posted by Duppy, 17-09-19
    Thread: Bill increase
    Hi Happychick
    A couple of things you need to clarify

    Is your £6.99 balance before or after your monthly direct debit payment. You should be approx 1 months payment in credit as we pay in advance...
    1 Replies
    3 Views
  3. Hi Hut4567, If you used Wattbot to contact Pure...

    Posted by Duppy, 17-09-19
    Hi Hut4567,
    If you used Wattbot to contact Pure Planet, you should still be able to use Wattbot to view your replies,but you will need to be logged in
    2 Replies
    15 Views
  4. Hi Geoff, This is a public forum which consists...

    Posted by Duppy, 17-09-19
    Thread: wrong address
    Hi Geoff,
    This is a public forum which consists of fellow customers, you will need to contact the Pure Planet team via Wattbot, click on the three lines top right , help, ask Wattbot, enter message...
    1 Replies
    12 Views
  5. When you use Wattbot, are you typing message the...

    Posted by Duppy, 17-09-19
    When you use Wattbot, are you typing message the team first, that is the only way to get a human response, otherwise it's just an AI algorithm.
    I have never had any problems with contacting PP via...
    1 Replies
    15 Views
  6. I'm glad, it's not just me then

    Posted by Duppy, 17-09-19
    I'm glad, it's not just me then
    15 Replies
    101 Views
  7. Hi Buttons1 The tariff on your smart meter is...

    Posted by Duppy, 16-09-19
    Hi Buttons1
    The tariff on your smart meter is set by Pure Planet, there is no way of manually setting it.
    To check your tariff info press the home button on the IHD, use the arrows to scroll down...
    1 Replies
    21 Views
  8. Hi Rebecca The best thing to do is to contact...

    Posted by Duppy, 16-09-19
    Hi Rebecca
    The best thing to do is to contact the PP team via help, Wattbot, type " message the team " and inform them about your meter change, give as much detail as possible, dates etc and include...
    3 Replies
    20 Views
  9. Hi Jbhq This is a public forum and we have no...

    Posted by Duppy, 16-09-19
    Hi Jbhq
    This is a public forum and we have no access to your account. You will need to contact PP via Wattbot, type message the team and ask there. Replies are not instant usually within 24 hours.
    4 Replies
    47 Views
  10. Interesting Marc, and another 132 members ( at...

    Posted by Duppy, 16-09-19
    Interesting Marc, and another 132 members ( at time of posting ).
    As Woz mentioned, how much of a difference is there between community members and PP customers, we often see first posts " I have...
    7 Replies
    167 Views
  11. Hi eleanorlucinda Welcome to the community. ...

    Posted by Duppy, 16-09-19
    Thread: Meter Off
    Hi eleanorlucinda
    Welcome to the community.

    Are you asking about your actual meters, or, the in home display.
    If the latter, these often fail to work correctly after a switch.
    There is work...
    2 Replies
    23 Views
  12. Hi Milly Welcome to the community. It is...

    Posted by Duppy, 16-09-19
    Hi Milly
    Welcome to the community.

    It is unlikely that there is only one meter feeding 3 flats, unless all utilities are included in your rent.
    If in doubt, ask your landlord/ letting agent for...
    2 Replies
    30 Views
  13. Hi Andy333 I am afraid that the householder/...

    Posted by Duppy, 16-09-19
    Hi Andy333
    I am afraid that the householder/ landlord is responsible for your meter box, so PP can't really help you in this matter
    3 Replies
    29 Views
  14. Hi tonto7 Did you read the reply from Marc...

    Posted by Duppy, 16-09-19
    Hi tonto7
    Did you read the reply from Marc above. You were out of the 14 day cancellation window, the email you received said " sorry you are switching " not cancelling. As said you wait 10 days...
    6 Replies
    110 Views
  15. Hi s77007 That's correct, if you are NOT moving,...

    Posted by Duppy, 16-09-19
    Thread: Quit
    Hi s77007
    That's correct, if you are NOT moving, you switch to your chosen provider and provide them with the open/close readings, if you ARE moving you fill in the move out form and provide PP with...
    6 Replies
    115 Views
  16. Hi GOne It is taking a while for readings to get...

    Posted by Duppy, 15-09-19
    Hi GOne
    It is taking a while for readings to get to PP.
    Here is a link to the FAQ on the subject...
    2 Replies
    47 Views
  17. Hi Mint liquorice. Welcome to the community....

    Posted by Duppy, 14-09-19
    Hi Mint liquorice.
    Welcome to the community.
    Unfortunately at present PP does not participate in the Warm home discount scheme.
    1 Replies
    23 Views
  18. Hi Sandy The direct debit payment is calculated...

    Posted by Duppy, 14-09-19
    Thread: Direct debits
    Hi Sandy
    The direct debit payment is calculated using the estimated yearly usage that you entered when you joined PP. You will only pay for the energy you use, with a payment that high, I can only...
    3 Replies
    60 Views
  19. The first post states moved to Pure Planet from...

    Posted by Duppy, 13-09-19
    The first post states moved to Pure Planet from British Gas
    8 Replies
    74 Views
  20. Ok woz,I give up, what's the answer to your MI 5...

    Posted by Duppy, 12-09-19
    Ok woz,I give up, what's the answer to your MI 5 quiz?
    10 Replies
    186 Views
  21. That's quite impressive, what's the furthest...

    Posted by Duppy, 12-09-19
    That's quite impressive, what's the furthest distance you have travelled between charges?
    6 Replies
    59 Views
  22. Hi Hough As it's your first post Welcome to the...

    Posted by Duppy, 12-09-19
    Hi Hough
    As it's your first post Welcome to the community.
    The best ( and only ) way of contacting Pure Planet staff is via Wattbot.
    Hi your account ( app or website ) go to menu, help, ask...
    1 Replies
    45 Views
  23. Hi Timpin, Have a look at the following link, it...

    Posted by Duppy, 12-09-19
    Hi Timpin,
    Have a look at the following link, it may answer some of your questions...
    6 Replies
    122 Views
  24. Hi Steve. This is unfortunately not unusual,...

    Posted by Duppy, 12-09-19
    Thread: Smart meters
    Hi Steve.
    This is unfortunately not unusual, mine were fitted in May and no gas readings on app and no statements since installation, and other members have reported similar issues.
    Have you...
    1 Replies
    38 Views
  25. I understand some of the points you make, but...

    Posted by Duppy, 11-09-19
    I understand some of the points you make, but what you missed was that the venue where the wedding was to be held did not have EV charging points,I don't think the bride to be would've been be too...
    28 Replies
    2,734 Views