Type: Posts; User: Duppy
Good read Joel,
I liked the bit about breakfast when on holiday, why not it's paid for, right?2 Replies7 Views
Thread: Bill increase
A couple of things you need to clarify
Is your £6.99 balance before or after your monthly direct debit payment. You should be approx 1 months payment in credit as we pay in advance...1 Replies3 Views
Thread: Direct debit still taken
If you used Wattbot to contact Pure Planet, you should still be able to use Wattbot to view your replies,but you will need to be logged in2 Replies15 Views
Thread: wrong address
This is a public forum which consists of fellow customers, you will need to contact the Pure Planet team via Wattbot, click on the three lines top right , help, ask Wattbot, enter message...1 Replies12 Views
Thread: Pure Planet customer service?
When you use Wattbot, are you typing message the team first, that is the only way to get a human response, otherwise it's just an AI algorithm.
I have never had any problems with contacting PP via...1 Replies15 Views
Thread: Smart meter tariff setting
The tariff on your smart meter is set by Pure Planet, there is no way of manually setting it.
To check your tariff info press the home button on the IHD, use the arrows to scroll down...1 Replies21 Views
The best thing to do is to contact the PP team via help, Wattbot, type " message the team " and inform them about your meter change, give as much detail as possible, dates etc and include...3 Replies20 Views
Thread: Refund request bill401209429
This is a public forum and we have no access to your account. You will need to contact PP via Wattbot, type message the team and ask there. Replies are not instant usually within 24 hours.4 Replies47 Views
Interesting Marc, and another 132 members ( at time of posting ).
As Woz mentioned, how much of a difference is there between community members and PP customers, we often see first posts " I have...7 Replies167 Views
Thread: Meter Off
Welcome to the community.
Are you asking about your actual meters, or, the in home display.
If the latter, these often fail to work correctly after a switch.
There is work...2 Replies23 Views
Thread: Shared Meter Reading Advice
Welcome to the community.
It is unlikely that there is only one meter feeding 3 flats, unless all utilities are included in your rent.
If in doubt, ask your landlord/ letting agent for...2 Replies30 Views
Thread: What a shambles you lot are
Did you read the reply from Marc above. You were out of the 14 day cancellation window, the email you received said " sorry you are switching " not cancelling. As said you wait 10 days...6 Replies110 Views
That's correct, if you are NOT moving, you switch to your chosen provider and provide them with the open/close readings, if you ARE moving you fill in the move out form and provide PP with...6 Replies115 Views
Posted by Duppy, 15-09-19
It is taking a while for readings to get to PP.
Here is a link to the FAQ on the subject...2 Replies47 Views
Posted by Duppy, 14-09-19Thread: Direct debits
The direct debit payment is calculated using the estimated yearly usage that you entered when you joined PP. You will only pay for the energy you use, with a payment that high, I can only...3 Replies60 Views
Posted by Duppy, 13-09-19Thread: Who are Utilita?
The first post states moved to Pure Planet from British Gas8 Replies74 Views
Ok woz,I give up, what's the answer to your MI 5 quiz?10 Replies186 Views
As it's your first post Welcome to the community.
The best ( and only ) way of contacting Pure Planet staff is via Wattbot.
Hi your account ( app or website ) go to menu, help, ask...1 Replies45 Views
Thread: Zero Mark Up vs, Sustainability?
Have a look at the following link, it may answer some of your questions...6 Replies122 Views
Thread: Smart meters
This is unfortunately not unusual, mine were fitted in May and no gas readings on app and no statements since installation, and other members have reported similar issues.
Have you...1 Replies38 Views
Posted by Duppy, 11-09-19
I understand some of the points you make, but what you missed was that the venue where the wedding was to be held did not have EV charging points,I don't think the bride to be would've been be too...28 Replies2,734 Views