Type: Posts; User: Gwyndy
Posted by Gwyndy, 18-11-19
As Pure Planet take payment on the day they are supposed to start supply, I would assume that may cause an initial issue with the switch.
Assuming WattBot is working for you at the...9 Replies2,060 Views
Posted by Gwyndy, 18-11-19Thread: Delay in account set up
Normally, when an account is being transferred from another provider, the process takes approximately 17 days. However, as the property is already supplied by Pure Planet, this may...2 Replies21 Views
Posted by Gwyndy, 12-11-19
Please note, I'm a fellow customer, not a Pure Planet Staff member, as are most of the people who will advise you here.
To contact Pure Planet, type 'Message the Team' or 'Relocate Gas...3 Replies42 Views
Posted by Gwyndy, 11-11-19
Glad to see you've got it all sorted haseebkayani.22 Replies340 Views
Posted by Gwyndy, 10-11-19Thread: Eco Friendly Christmas
My 'Eco Friendly' Christmas looks like it will be composed of the following:
Presents are only being bought for my 2 Neices and Nephew, every one else is either getting gift cards, alcohol, or...15 Replies376 Views
The figures I quoted as:
"Your actual usage appears to be 1984 KwH, and 1854 KwH(?) Per Year - it's hardly surprising they think you owe them money if your usage is that...22 Replies340 Views
My belief is that this may resolve this month, because PurePlanet's 'estimated Night Time' figure for December 2018 (34365) is almost as high as the 'actual Night Time' reading on 8th November 2019...22 Replies340 Views
I suspect.you don't realise this, but this post us publicly viewable - it's not only visible to PurePlanet staff.
If you.have issues with PurePlanet, posting your personal information on an open...22 Replies340 Views
Thread: Setting up your account
If I had to hazard a guess, and it would be only a guess, something has gone wrong with the switch.
If that is the case, I would assume your existing supplier is still...2 Replies54 Views
Posted by Gwyndy, 07-11-19
Most Smart Meters have a way to wake them up for taking manual readings, without knowing what the meter is, I cannot provide you specific information how to do this, but it should...127 Replies122,637 Views
Thread: Community Login
Are we talking about the 'enter email address, click link in email' login method?
I have no issue with it, in fact compared to the cr*p I've been going through with captcha"s recently, I prefer...7 Replies134 Views
Thread: Price rises
There's no mention of price rises due on Pure Planet's official blog: https://blog.purepla.net
I believe, but cannot state this in any 'official capacity' that Pure Planet would contact you...2 Replies58 Views
You can use WattBot to 'Message the team' if you are really concerned, but it may be that this will sort itself out under the industry's standard transfer procedures given time.
It...1 Replies109 Views
Posted by Gwyndy, 03-11-19Thread: Help reduce bills
Hi Paul Slattery.
Firstly, welcome to the PurePlanet community forum.
Please bear in mind that you are talking to your fellow Pure Planet customers here, there are only two staff members of Pure...3 Replies127 Views
Posted by Gwyndy, 01-11-19Thread: Last bill
Firstly, I would remove your 'previous address' from your post, this is a customer portal, not a 'direct line' to Pure Planet.
You should not have cancelled your Direct Debit as it is...4 Replies183 Views
Posted by Gwyndy, 31-10-19
I wondered about that, but it's annual usage, not monthly?
w10 Replies284 Views
Posted by Gwyndy, 30-10-19Thread: Magnum Utilities Poor Service
If it makes you feel any better, my previous supplier installed my 'Thick as two short planks' meter in April 2018, but failed to commision it until December2018, and they only did that because they...12 Replies685 Views
Posted by Gwyndy, 30-10-19
Where is the estimate you are talking about?
Gwyndy10 Replies284 Views
Thread: Cancel contract
I know, but the thread I keep linking to is the very first result if you put 'Cancel' in the search bar.
4 Replies164 Views
'We' as in the 'PurePlanet Community,' have nothing to do with your transfer being blocked.
However, thanks for ranting at us, you would find some sympathy and advice from your fellow members,...19 Replies554 Views