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Type: Posts; User: KevinandSylvie

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  1. Thanks both, I’ve read those instructions but...

    Posted by KevinandSylvie, 04-10-19
    Thanks both,

    I’ve read those instructions but they mainly cover how to read from the IHD.

    The instructions show you how to “wake up” a meter but not the navigation you need to get to the meter...
    3 Replies
    54 Views
  2. Reading SMET2 meters

    Posted by KevinandSylvie, 03-10-19
    Hi all,

    I’ve asked Pure via Wabot but not got a reply and can’t find anything here so wondering if anyone knows?

    We got gas and electric smart meters installed a few months back (a nightmare...
    3 Replies
    54 Views
  3. Hi all, Thanks for the replies. I can...

    Posted by KevinandSylvie, 06-09-19
    Hi all,

    Thanks for the replies.

    I can confirm the IHD is set in power saving mode which means 5e screen display is blank except hen one of the buttons is touched. It only stays on for a few...
    122 Replies
    7,386 Views
  4. Hi, Do we have any idea how much electricity...

    Posted by KevinandSylvie, 26-08-19
    Hi,

    Do we have any idea how much electricity the IHD’s use.

    We are concerned as we switched to batteries which lasted for only a few hours so seems like they are a heavy drain on power.
    ...
    122 Replies
    7,386 Views
  5. Yep I’m missing my monthly statement and Pure...

    Posted by KevinandSylvie, 12-08-19
    Yep I’m missing my monthly statement and Pure advised that’s likely to be the case for 3 months.
    Electricity shows a closing reading in the app.
    Gas shows only the last reading no closing reading....
    13 Replies
    589 Views
  6. Well our experience wasn’t good. Firstly pre...

    Posted by KevinandSylvie, 12-08-19
    Well our experience wasn’t good.

    Firstly pre engineer contact from magnum was good with text messages and a phone call as engineer arrived - we subsequently discovered however that the number...
    80 Replies
    4,329 Views
  7. We have had a similar experience. Electricity...

    Posted by KevinandSylvie, 30-07-19
    We have had a similar experience.

    Electricity smart meter installed, Engineer failed to get gas meter to talk to servers and gave up after four hours and again said this was not uncommon. IHD not...
    80 Replies
    4,329 Views
  8. Brilliant! (Not!!!) The number pure planet...

    Posted by KevinandSylvie, 20-07-19
    Brilliant! (Not!!!)

    The number pure planet provide in their text for Magnum Utilities is invalid text says it is 01164 783783 anyone know what the correct number is as BT say this number “is not...
    80 Replies
    4,329 Views
  9. From what I’ve read I don’t think it will connect...

    Posted by KevinandSylvie, 20-07-19
    From what I’ve read I don’t think it will connect until the gas meter is sorted.

    Tried powering off the IhD and back on again with no luck. It still says not commissioned.

    It’s about 3 feet...
    80 Replies
    4,329 Views
  10. Disappointed with the attempted installation...

    Posted by KevinandSylvie, 19-07-19
    Disappointed with the attempted installation yesterday.

    Engineer installed smart electric meter but couldn’t get the gas meter to connect back to the servers. After 3.5 hours he eventually put our...
    80 Replies
    4,329 Views
  11. We rent out a flat and our tennant has just had...

    Posted by KevinandSylvie, 28-02-19
    We rent out a flat and our tennant has just had smart meters installed for both gas and electricity via Scottish Power.

    I’ve a couple of questions which hopefully someone on here can answer?
    ...
    3 Replies
    687 Views