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Type: Posts; User: woz

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  1. Poll: where did you see that?

    Posted by woz, 16-09-19
    where did you see that?
    25 Replies
    528 Views
  2. hi inger we may have to do this a step at a...

    Posted by woz, 16-09-19
    hi inger
    we may have to do this a step at a time,
    go to https://purepla.net in your browser.
    click on the little head icon top right, and enter your email ( the one you used when you joined pure...
    2 Replies
    14 Views
  3. hi rebecca go to help ask wattbot type message...

    Posted by woz, 16-09-19
    hi rebecca
    go to help ask wattbot type message the team and ask pp to check meter database has been updated also attach a photo of your meter there, showing serial and reading if poss, or if you...
    3 Replies
    16 Views
  4. hi elanor try holding the button in for a couple...

    Posted by woz, 16-09-19
    Thread: Meter Off
    hi elanor
    try holding the button in for a couple of seconds, and check with other tenants if they have the same meter how they wake theirs( sounds like you already have)
    If it cannot be made to...
    2 Replies
    15 Views
  5. Nataly can you check this one out, sound like he...

    Posted by woz, 16-09-19
    Nataly can you check this one out, sound like he may need some help?
    7 Replies
    77 Views
  6. you can buy replacement doors, amazon or lots of...

    Posted by woz, 16-09-19
    you can buy replacement doors, amazon or lots of places screwfix etc.
    I’d find a handy person and repair it, glue and screw..
    3 Replies
    26 Views
  7. and I've replied to your other post...

    Posted by woz, 16-09-19
    Thread: Payment's
    and I've replied to your other post https://community.purepla.net/threads/1213-Contact-Pure-Planet?p=37605#post37605
    8 Replies
    87 Views
  8. hi Farida and welcome.I'm afraid the only way to...

    Posted by woz, 15-09-19
    Thread: Bank Account
    hi Farida and welcome.I'm afraid the only way to pay is by direct debit from a bank account.
    Why not try applying for a monzo account or look HERE


    Just to advise: This is a public community,...
    1 Replies
    35 Views
  9. I come in peace....it took me 2 hours to realise...

    Posted by woz, 15-09-19
    I come in peace....it took me 2 hours to realise what the Brucie meant, but we are slow on my planet. (I'm not telling you the name either)Keep the recipes coming...inspirational...

    Disclaimer:...
    9 Replies
    76 Views
  10. hi David PP have to do stuff at their end to...

    Posted by woz, 15-09-19
    hi David

    PP have to do stuff at their end to register it with the DCC so it may come right in a few days.. but there are issues with many but not all of the installs and PP will post when an...
    60 Replies
    3,599 Views
  11. hmmmhmmm no... that was hmmm on 2 separate...

    Posted by woz, 15-09-19
    hmmmhmmm no...

    that was hmmm on 2 separate lines, ...
    9 Replies
    76 Views
  12. Thanks Stingy..bear in mind it may take weeks to...

    Posted by woz, 15-09-19
    Thanks Stingy..bear in mind it may take weeks to get sorted, and it will likely delay edf's final bill.You've already tried to sort it with them, but unless they solve it at their end their final...
    8 Replies
    74 Views
  13. hi IendicottWhen or if you switch to PP your...

    Posted by woz, 14-09-19
    hi IendicottWhen or if you switch to PP your current Smart Meter will no longer be smart and it's likely the in-home display will no longer work (apparently as far as I know,some do but most don't)
    4 Replies
    57 Views
  14. I predict a riot, it's just the timing that...

    Posted by woz, 14-09-19
    I predict a riot, it's just the timing that escapes me for the moment...
    7 Replies
    161 Views
  15. hi Nomadfin I think I can tell you, I hope...

    Posted by woz, 14-09-19
    hi Nomadfin

    I think I can tell you, I hope this is correct, go to help in app (or online) and click on ask wattbot app, or ask a question online, it should be there, or if it's a DM, direct...
    3 Replies
    28 Views
  16. hello not (sorry to be informal, may I call you...

    Posted by woz, 14-09-19
    hello not (sorry to be informal, may I call you by your first name?)
    Are you on app or online?
    What did you see after you submitted?
    If on app can you log in online at Purepla.net and try there?
    ...
    1 Replies
    30 Views
  17. If I put 2 line breaks in it posts OK...line...

    Posted by woz, 14-09-19
    If I put 2 line breaks in it posts OK...line break x2 here

    and I see one spaced line above this..
    9 Replies
    76 Views
  18. Ignoring line breaks

    Posted by woz, 14-09-19
    Hello, I'm entering a line break hereand this is a new line, and here is a screenshot to prove it.
    2759
    now I'm going to submit and see what posts, and I''ll then edit and add a screenshot of what...
    9 Replies
    76 Views
  19. hi Stingy7 Just out of curiosity, if you're...

    Posted by woz, 14-09-19
    hi Stingy7

    Just out of curiosity, if you're happy to say, who were the previous supplier?
    8 Replies
    74 Views
  20. For what it's worth, to add to the otherwise...

    Posted by woz, 14-09-19
    Thread: Direct debits
    For what it's worth, to add to the otherwise excellent replies: It wasn't necessary to cancel, it could have been sorted with a message the team to wattbot, and in doing so you've caused yourself a...
    3 Replies
    51 Views
  21. hmmm, I'm not sure how to interpret the figures,...

    Posted by woz, 14-09-19
    hmmm, I'm not sure how to interpret the figures, yes it's a lot of members and that's great; only a relatively small proportion of customers have joined the community, but does that mean that the...
    7 Replies
    161 Views
  22. A little research shows that not only are...

    Posted by woz, 13-09-19
    A little research shows that not only are thousands of people who have switched unable to use theit IHD's because they don't work properly or won't connect, but where apps have been released they...
    2 Replies
    42 Views
  23. I forgot to ask, why are you asking?

    Posted by woz, 13-09-19
    Thread: Contract
    I forgot to ask, why are you asking?
    3 Replies
    61 Views
  24. hi Jan no problem. have a look HERE...

    Posted by woz, 13-09-19
    Thread: Meter reading
    hi Jan

    no problem.
    have a look HERE
    https://community.purepla.net/content/322-sent-wrong-meter-reading-what-should-do#ckb_start
    2 Replies
    32 Views
  25. hi Abbs, and welcome to the community.Your post...

    Posted by woz, 13-09-19
    Thread: Meter reading
    hi Abbs, and welcome to the community.Your post is a bit vague, how late is a bit late and not sure why would you question whether you've switched?
    This is a community for PP members, so although...
    1 Replies
    26 Views