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Type: Posts; User: stephenrand

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  1. Hi there Judging by the various threads on the...

    Posted by stephenrand, 14-06-19
    Thread: Economy 7 Meter
    Hi there
    Judging by the various threads on the topic here, a number of people are waiting for clarity about smart meters and economy 7 functionality.
    I would only add, are you sure you need a smart...
    26 Replies
    280 Views
  2. I've just been offered one, and I hadn't even...

    Posted by stephenrand, 13-06-19
    I've just been offered one, and I hadn't even asked!!
    10 Replies
    101 Views
  3. Hi Paulv It may or may not be relevant, but...

    Posted by stephenrand, 13-06-19
    Thread: Re-Reply
    Hi Paulv

    It may or may not be relevant, but you did get a reply to your first post in April...

    As StruttG says, let us know if there's anything we can help with...

    Stephen
    6 Replies
    63 Views
  4. Hi NIC Just to say your account is identified...

    Posted by stephenrand, 12-06-19
    Hi NIC

    Just to say your account is identified by your email address and your postal address.

    I'm just wondering - if you have the information in the app for readings and payments, and you have...
    6 Replies
    66 Views
  5. Hi Charmaine I agree with the others - if I was...

    Posted by stephenrand, 12-06-19
    Hi Charmaine
    I agree with the others - if I was you I'd wait to see if the debit went down over the next couple of months. That's not impossible if heating is a big part of your energy costs. But if...
    9 Replies
    104 Views
  6. Hi there Did you see the reply to your last...

    Posted by stephenrand, 12-06-19
    Hi there

    Did you see the reply to your last post? It's worth remembering that when you post here you are talking to your fellow customers, not directly to Pure Planet. So none of us can refund...
    2 Replies
    39 Views
  7. Hi there When you posted in April it wasn't...

    Posted by stephenrand, 12-06-19
    Thread: Change payments
    Hi there

    When you posted in April it wasn't clear what your payment problem was. Have you gone into debit since then? As we said in April, if your payments need adjustment, Pure Planet will be in...
    3 Replies
    46 Views
  8. Hi Charmaine We're still happy to try and...

    Posted by stephenrand, 12-06-19
    Hi Charmaine

    We're still happy to try and help! Is the app saying that you are £77 in debit today? When was your last payment of £88.14?

    That info might give us a clue

    Regards
    Stephen
    9 Replies
    104 Views
  9. Hi there I think the point is that the monthly...

    Posted by stephenrand, 11-06-19
    Thread: Billing
    Hi there
    I think the point is that the monthly readings keep your account on track and give early warning of any billing problem.

    Not sure how you knew you were paying 10% over when you joined -...
    11 Replies
    107 Views
  10. Hi there Welcome to your new home and welcome to...

    Posted by stephenrand, 11-06-19
    Thread: Just moved in
    Hi there
    Welcome to your new home and welcome to the Pure Planet community!

    You simply need to open your own Pure Planet account - follow the instructions here as if you were switching to Pure...
    1 Replies
    18 Views
  11. Dear Elisa I don't think there will be a...

    Posted by stephenrand, 11-06-19
    Dear Elisa

    I don't think there will be a problem. My suggestion would be to follow the instructions in this link, and explain about your forwarding address......
    1 Replies
    24 Views
  12. Really good point! Though the money...

    Posted by stephenrand, 10-06-19
    Really good point!

    Though the money equivalent website I looked at says 34p in 1971 is about £3.36 now, or about 75p a litre?

    Stephen
    25 Replies
    280 Views
  13. Hi Charmaine Yes, you can switch from Pure...

    Posted by stephenrand, 10-06-19
    Hi Charmaine
    Yes, you can switch from Pure Planet without penalty.
    The question is, can you get a better deal? A comparison site will give you an idea, but make sure you actually compare what the...
    9 Replies
    104 Views
  14. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 10-06-19
    Hi there
    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet.

    My first thought on reading...
    4 Replies
    68 Views
  15. You are SO young. When I started working for a...

    Posted by stephenrand, 10-06-19
    You are SO young. When I started working for a charity, the whole communications strategy was based on filmstrips... then after a few years video came along.
    Stephen
    25 Replies
    280 Views
  16. Hi there When you get to your new home, switch...

    Posted by stephenrand, 09-06-19
    Thread: Moving home
    Hi there
    When you get to your new home, switch to Pure Planet ( as opposed to Blue Planet!)

    You'll need to use a different email address though, so the accounts are kept separate. I don't think...
    4 Replies
    72 Views
  17. Jon1 is right. You'll have to set up a switch to...

    Posted by stephenrand, 09-06-19
    Jon1 is right. You'll have to set up a switch to Pure Planet at your new address, and until your account is closed at the old address, you'll need a different email address for your new account.
    ...
    2 Replies
    43 Views
  18. The rate hasn't changed recently except to go...

    Posted by stephenrand, 09-06-19
    The rate hasn't changed recently except to go down - so as Gray says, it's your usage that has made it cost more and/or your initial direct debit was fixed too low - and that was based on info you...
    12 Replies
    132 Views
  19. Hi there If I have understood correctly, I...

    Posted by stephenrand, 07-06-19
    Thread: paying bills
    Hi there

    If I have understood correctly, I think the key thing here is that when you moved in you needed to create your own account with Pure Planet, which you do by switching as if you weren't...
    2 Replies
    55 Views
  20. Hi there Not quite sure what your question means...

    Posted by stephenrand, 07-06-19
    Thread: Moving out
    Hi there
    Not quite sure what your question means exactly, but here's the link to the info about what to do when you move.
    ...
    2 Replies
    40 Views
  21. Hi 70sumfink As this is your first post,...

    Posted by stephenrand, 07-06-19
    Thread: Missed payment
    Hi 70sumfink

    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet.

    I'm a bit puzzled by...
    4 Replies
    79 Views
  22. Woo hoo too!!

    Posted by stephenrand, 06-06-19
    Woo hoo too!!
    438 Replies
    25,136 Views
  23. Hi Keith This is your first post, so welcome...

    Posted by stephenrand, 06-06-19
    Thread: Meter readings
    Hi Keith

    This is your first post, so welcome to the Pure Planet community. When you post here you are talking to your fellow customers, not directly to Pure Planet.

    So as Jon1 says, you need to...
    4 Replies
    71 Views
  24. Solar panels

    Posted by stephenrand, 06-06-19
    Thread: Solar panels
    Home solar panel installations fall by 94% as subsidies cut - Guardian article.

    The opposition said data showed the scrapping of home panel subsidies from April caused new solar power capacity to...
    1 Replies
    38 Views
  25. Hi there Direct debits are reviewed about every...

    Posted by stephenrand, 05-06-19
    Thread: Credit built up
    Hi there
    Direct debits are reviewed about every six months. You should roughly have one month's direct debit in credit each month.

    It's unusual to have virtually the same energy usage every month...
    1 Replies
    51 Views