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Type: Posts; User: HJ1

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  1. Hi, why do dual fuel customers get charged x2...

    Posted by HJ1, 17-05-19
    Hi, why do dual fuel customers get charged x2 membership fees? There's only one account to administer
    36 Replies
    5,094 Views
  2. Thanks for the tip Lenny. Where is this forum?

    Posted by HJ1, 01-02-19
    Thanks for the tip Lenny. Where is this forum?
    16 Replies
    1,422 Views
  3. So, I've finally had a reply from Money Saving...

    Posted by HJ1, 31-01-19
    So, I've finally had a reply from Money Saving Expert. They say PP claim I was an existing customer, or that I switched direct. Neither are true, and I have sent them emails to show this, which they...
    16 Replies
    1,422 Views
  4. 4 months since I raised the issue (6 months since...

    Posted by HJ1, 06-01-19
    4 months since I raised the issue (6 months since the switch), still no further forward. Is there a complaints email address Marc?
    16 Replies
    1,422 Views
  5. Thanks, I'll drop them a line at that address.

    Posted by HJ1, 18-12-18
    Thanks, I'll drop them a line at that address.
    16 Replies
    1,422 Views
  6. cashback from money saving expert

    Posted by HJ1, 07-12-18
    Hi has anyone managed to resolve the problem of missing cashback following a switch? MSE say they need confirmation from Pure Planet. Pure Planet say this is a matter for MSE. 6 months later, this...
    16 Replies
    1,422 Views