Type: Posts; User: woz
Posted by woz, 23-10-19Thread: Still no Amazon voucher
wattbot is supposed to take you through a dialogue when you type "where is my amazon voucher" (without quotes)
Is that what you did?
If so and no dialogue are you logged in?
Can you...1 Replies5 Views
Thread: new Customer
Have you completed the switch, verified your email and logged in either online at purepla.net or using the app on a phone or tablet?
Have you had a welcome pack?
If you instigated on...2 Replies22 Views
Thread: Direct debit
is this in response to an email offering to reduce your dd?
If so I think it's possible to reply to that particular mail, check it?
Other than that as per Angela's reply3 Replies23 Views
see reply above
(It's a direct debit not a standing order)3 Replies47 Views
Thread: Winter monthly charges
there are a few possibilities but this is account specific so you need to type message the team into wattbot and ask there. Replies not instant.
What's the balance on your last statement?...2 Replies17 Views
Did you complete the move out section in the app or online? PP need readings to finalise.
You shouldn't have cancelled the DD.
If you're using the app you can still use wattbot to send...2 Replies35 Views
Thread: Leaving home
Wattbot still works in the app even if logged out, I just tried it. That is what you should do as it's the best way.
What happens when you type into wattbot?
But if you can't...3 Replies39 Views
There is a way to adjust payments, go to help>ask wattbot>type message the team and ask for a dd review. Replies are not instant, a day or 2 if busy, within 24 hrs if not.
You only pay...1 Replies12 Views
any relationship to lily the pink?113 Replies95,822 Views
Thread: leaving Pure Planet
you have 4 options,
look at what you used in the previous 12 months or build up a pattern and look at your statements where the expectation of use is constantly updated
or just guess
or google...6 Replies189 Views
statements will eventually arrive in app but that is a different issue read my reply?3 Replies54 Views
Thread: Meter reading
hi Kakawak, you are obliged to pay but that does not mean you can't dispute the bills.
Ask them for a detailed explanation of how they have arrived at the figure, (and find records of your bank...2 Replies29 Views
hi Richard and welcome to the community.
You're talking to fellow customers here, (I am one), if you've been asked for readings the chances are you're past the cancellation cooling off period (14...5 Replies90 Views
go to help>ask wattbot>type message the team, ask for a part refund and your direct debit to be reviewed.
Replies not instant, within a day or two.
I'm not asking this to be critical, but...1 Replies40 Views
I think he's living in a 500 sq ft 2 bed terrace with a lot of plants.:cool:17 Replies186 Views
there is an faq,
I think it's a case of pressing 9 on the keypad, which should wake the screen and...31 Replies881 Views
your post is unclear, is £134 your colder months payment (Oct-March)? If it's your warmer months payment I'd expect it to increase to £201 for October (you do know dd payments are split...1 Replies26 Views
Thread: Leaving home
hi Green Times
wattbot should still work, type message the team and give readings and date taken there with an explanation.3 Replies39 Views
Thread: my final bill will be within 5 days how will you reinburse me with my credit as I have cancelled my
They won't be able to unless you let them know where to pay it.
You can let them know using wattbot type message the team and send your message.1 Replies20 Views
Thread: Customer Service Email
no, although they can send emails some of which can be replied to in specific circumstances
If you need to communicate with a person you can use wattbot under help in the app, type message...3 Replies32 Views