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Type: Posts; User: woz

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  1. hi ddgilliam wattbot is supposed to take you...

    Posted by woz, 23-10-19
    hi ddgilliam
    wattbot is supposed to take you through a dialogue when you type "where is my amazon voucher" (without quotes)
    Is that what you did?
    If so and no dialogue are you logged in?
    Can you...
    1 Replies
    5 Views
  2. hi Richard Have you completed the switch,...

    Posted by woz, 22-10-19
    Thread: new Customer
    hi Richard
    Have you completed the switch, verified your email and logged in either online at purepla.net or using the app on a phone or tablet?
    ​Have you had a welcome pack?
    ​If you instigated on...
    2 Replies
    22 Views
  3. hi hugo is this in response to an email offering...

    Posted by woz, 22-10-19
    Thread: Direct debit
    hi hugo
    is this in response to an email offering to reduce your dd?
    If so I think it's possible to reply to that particular mail, check it?
    Other than that as per Angela's reply
    3 Replies
    23 Views
  4. hi john...

    Posted by woz, 22-10-19
    Thread: Joint account
    hi john
    https://community.purepla.net/content/310-how-add-name-my-account#ckb_start
    1 Replies
    8 Views
  5. hi Talley240 see reply above (It's a direct...

    Posted by woz, 22-10-19
    hi Talley240
    see reply above
    (It's a direct debit not a standing order)
    3 Replies
    47 Views
  6. hi Shatha there are a few possibilities but this...

    Posted by woz, 22-10-19
    hi Shatha
    there are a few possibilities but this is account specific so you need to type message the team into wattbot and ask there. Replies not instant.
    What's the balance on your last statement?...
    2 Replies
    17 Views
  7. hi Marwan Did you complete the move out section...

    Posted by woz, 22-10-19
    hi Marwan
    Did you complete the move out section in the app or online? PP need readings to finalise.
    ​You shouldn't have cancelled the DD.
    If you're using the app you can still use wattbot to send...
    2 Replies
    35 Views
  8. hi greentimes ​Wattbot still works in the app...

    Posted by woz, 22-10-19
    Thread: Leaving home
    hi greentimes
    ​Wattbot still works in the app even if logged out, I just tried it. That is what you should do as it's the best way.
    What happens when you type into wattbot?
    But if you can't...
    3 Replies
    39 Views
  9. hi Phil, There is a way to adjust payments, go...

    Posted by woz, 22-10-19
    Thread: Contact
    hi Phil,
    There is a way to adjust payments, go to help>ask wattbot>type message the team and ask for a dd review. Replies are not instant, a day or 2 if busy, within 24 hrs if not.
    You only pay...
    1 Replies
    12 Views
  10. Welcome Eric ​any relationship to lily the...

    Posted by woz, 22-10-19
    Welcome Eric

    ​any relationship to lily the pink?
    113 Replies
    95,822 Views
  11. you have 4 options, look at what you used in...

    Posted by woz, 22-10-19
    you have 4 options,
    look at what you used in the previous 12 months or build up a pattern and look at your statements where the expectation of use is constantly updated
    or just guess
    or google...
    6 Replies
    189 Views
  12. hi statements will eventually arrive in app but...

    Posted by woz, 22-10-19
    Thread: Usage
    hi
    statements will eventually arrive in app but that is a different issue read my reply?
    3 Replies
    54 Views
  13. hi Kakawak, you are obliged to pay but that does...

    Posted by woz, 22-10-19
    Thread: Meter reading
    hi Kakawak, you are obliged to pay but that does not mean you can't dispute the bills.
    Ask them for a detailed explanation of how they have arrived at the figure, (and find records of your bank...
    2 Replies
    29 Views
  14. hi Richard and welcome to the community. You're...

    Posted by woz, 22-10-19
    hi Richard and welcome to the community.
    You're talking to fellow customers here, (I am one), if you've been asked for readings the chances are you're past the cancellation cooling off period (14...
    5 Replies
    90 Views
  15. Sggz813 go to help>ask wattbot>type message the...

    Posted by woz, 22-10-19
    Sggz813
    go to help>ask wattbot>type message the team, ask for a part refund and your direct debit to be reviewed.
    Replies not instant, within a day or two.
    I'm not asking this to be critical, but...
    1 Replies
    40 Views
  16. I think he's living in a 500 sq ft 2 bed terrace...

    Posted by woz, 22-10-19
    I think he's living in a 500 sq ft 2 bed terrace with a lot of plants.:cool:
    17 Replies
    186 Views
  17. hi Jim there is an faq,...

    Posted by woz, 21-10-19
    hi Jim
    there is an faq,
    https://community.purepla.net/content/241-how-to-read-your-old-smart-meter#ckb_startbut
    I think it's a case of pressing 9 on the keypad, which should wake the screen and...
    31 Replies
    881 Views
  18. hi sha your post is unclear, is £134 your colder...

    Posted by woz, 21-10-19
    hi sha
    your post is unclear, is £134 your colder months payment (Oct-March)? If it's your warmer months payment I'd expect it to increase to £201 for October (you do know dd payments are split...
    1 Replies
    26 Views
  19. hi Brackendale Have you had any statements?...

    Posted by woz, 21-10-19
    Thread: Billing
    hi Brackendale
    Have you had any statements?
    Have you provided any readings at all in the app (or online)?
    Have you filled in the priority services register in app or online, that would have...
    2 Replies
    33 Views
  20. hi Green Times ​wattbot should still work, type...

    Posted by woz, 21-10-19
    Thread: Leaving home
    hi Green Times
    ​wattbot should still work, type message the team and give readings and date taken there with an explanation.
    3 Replies
    39 Views
  21. ! ​That is all.

    Posted by woz, 21-10-19
    !
    ​That is all.
    1 Replies
    32 Views
  22. Thank you for the thank you! (I doubt the...

    Posted by woz, 21-10-19
    Thank you for the thank you!
    (I doubt the bailiffs will have heard of Blue Planet...)
    1 Replies
    30 Views
  23. hi zxs ​yes until you hear otherwise.

    Posted by woz, 21-10-19
    Thread: Smart meter
    hi zxs
    ​yes until you hear otherwise.
    1 Replies
    14 Views
  24. hi bryan They won't be able to unless you let...

    Posted by woz, 21-10-19
    hi bryan
    They won't be able to unless you let them know where to pay it.
    You can let them know using wattbot type message the team and send your message.
    1 Replies
    20 Views
  25. hi Dara no, although they can send emails some...

    Posted by woz, 21-10-19
    hi Dara
    no, although they can send emails some of which can be replied to in specific circumstances
    If you need to communicate with a person you can use wattbot under help in the app, type message...
    3 Replies
    32 Views