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Type: Posts; User: stephenrand

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  1. Just for clarification, have you phoned Magnum...

    Posted by stephenrand, 22-10-19
    Just for clarification, have you phoned Magnum (number given in the thread responding to your last post) or contacted the Pure Planet team as indicated in that thread, by typing message the team in...
    1 Replies
    10 Views
  2. https://community.purepla.net/content/272-have-sme...

    Posted by stephenrand, 22-10-19
    https://community.purepla.net/content/272-have-smets2-smart-meter-pure-planet#ckb_start

    Apologies that my initial response wasn't 100% accurate.

    A recent survey: A third of households (33%)...
    3 Replies
    40 Views
  3. Obviously you are entitled to cancel, but it's...

    Posted by stephenrand, 22-10-19
    Obviously you are entitled to cancel, but it's worth emphasising what woz said earlier this evening - there is no hike in your bill in the winter months, you pay more of your annual costs in the...
    3 Replies
    67 Views
  4. Others will have suggestions - mine would be a)...

    Posted by stephenrand, 22-10-19
    Thread: app
    Others will have suggestions - mine would be a) to uninstall and reinstall the app or b) try the website www.purepla.net
    Stephen
    1 Replies
    15 Views
  5. Well! Something is going on... Might be worth...

    Posted by stephenrand, 22-10-19
    Well! Something is going on... Might be worth thinking it through rather than over-reacting?
    First, your bill has not gone up, your direct debit has. Ultimately you only pay for what you use - and...
    1 Replies
    13 Views
  6. Angelabikerbabe is absolutely right! You can...

    Posted by stephenrand, 22-10-19
    Thread: Direct debit
    Angelabikerbabe is absolutely right! You can query it... (you can always communicate with someone at Pure Planet, just not on the phone) but your figures look pretty similar to mine. I'm in credit at...
    2 Replies
    26 Views
  7. Hi there, welcome to the community! Do you mean...

    Posted by stephenrand, 22-10-19
    Thread: Paying 2 bills
    Hi there, welcome to the community! Do you mean you are paying your old supplier and your new supplier after your switch? That's fairly common if you are paying both by direct debit, because it can...
    1 Replies
    20 Views
  8. You must have had a reason for asking this!...

    Posted by stephenrand, 22-10-19
    Thread: Direct debit
    You must have had a reason for asking this! Everyone's had an increased direct debit this month, so most would be happy to see a reduction.

    Just wondering if Pure Planet sent you an email...
    3 Replies
    23 Views
  9. Just to add to the excellent reply from Woz, if...

    Posted by stephenrand, 22-10-19
    Just to add to the excellent reply from Woz, if you click on the three little bars top right hand corner when you open the app, and then choose Billing and payments, you will find out what your...
    2 Replies
    17 Views
  10. Whoops, bit of a mistake! You will have to...

    Posted by stephenrand, 22-10-19
    Whoops, bit of a mistake!

    You will have to open the app, click on the three little bars top right hand corner, select Help, then choose Wattbot, put 'message the team' in the question box and then...
    2 Replies
    35 Views
  11. Latest news (from Telegraph)

    Posted by stephenrand, 22-10-19
    Hallelujah! You'll finally be able to demand a fix for your 'dumb' smart meter this Christmas

    Households whose smart meters went "dumb” after a switch of supplier can request it to be fixed – but...
    0 Replies
    13 Views
  12. Hi there I can imagine it's all very...

    Posted by stephenrand, 22-10-19
    Hi there
    I can imagine it's all very frustrating, and presumably you have been sending manual readings since the smart meter was installed.
    But if you switch away from Pure Planet it won't make...
    27 Replies
    2,119 Views
  13. https://community.purepla.net/content/140-How-do-I...

    Posted by stephenrand, 22-10-19
    https://community.purepla.net/content/140-How-do-I-add-someone-to-the-Priority-Services-Register-(PSR)#ckb_start
    2 Replies
    33 Views
  14. Did you act on the advice given in response to...

    Posted by stephenrand, 22-10-19
    Thread: New meter
    Did you act on the advice given in response to your first post? If so, how did you get on?

    This might give you more info...
    3 Replies
    51 Views
  15. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 22-10-19
    Hi there
    As this is your first post, welcome to the Pure Planet community!
    You've read the posts correctly - but it's not Pure Planet's problem, it's industry-wide. My understanding is that you can...
    3 Replies
    40 Views
  16. Hi there I'm not meaning to be judgemental, but...

    Posted by stephenrand, 21-10-19
    Hi there
    I'm not meaning to be judgemental, but it's interesting you have made public your "complaint" about Pure Planet not checking your account - my understanding is that one advantage of getting...
    3 Replies
    50 Views
  17. Hi there Pereter has already said in this thread...

    Posted by stephenrand, 21-10-19
    Hi there
    Pereter has already said in this thread "5 bedroom c 2,600 sq ft house)."
    Easy to miss!
    Stephen
    17 Replies
    186 Views
  18. Don't worry about the message that your reading...

    Posted by stephenrand, 21-10-19
    Don't worry about the message that your reading is low - many people get it, it's generated by an algorithm that is not all that helpful, though it does prompt me to double check I've read the meter...
    7 Replies
    101 Views
  19. Make sure you are logged in. Click on the three...

    Posted by stephenrand, 21-10-19
    Make sure you are logged in. Click on the three little bars top right hand corner, select Help, then choose Wattbot. Put 'message the team' in the question box and then explain the problem. They...
    3 Replies
    140 Views
  20. Hi Stargazing As this is your first post welcome...

    Posted by stephenrand, 20-10-19
    Hi Stargazing
    As this is your first post welcome to the Pure Planet community!

    You certainly can keep your smart meter - but it probably won't work as a smart meter, at least initially.

    This...
    1 Replies
    52 Views
  21. https://community.purepla.net/content/149-How-do-I...

    Posted by stephenrand, 20-10-19
    https://community.purepla.net/content/149-How-do-I-cancel-my-switch-into-Pure-Planet#ckb_start
    1 Replies
    40 Views
  22. https://community.purepla.net/content/156-can-i-ha...

    Posted by stephenrand, 20-10-19
    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    1 Replies
    51 Views
  23. Hi Briash Welcome to the Pure Planet...

    Posted by stephenrand, 19-10-19
    Hi Briash

    Welcome to the Pure Planet community! Are you saying that someone sent you a code to use when joining Pure Planet? Or is that what you haven't used? Has your switch completed...
    3 Replies
    54 Views
  24. I thought that's what Marc had just done by...

    Posted by stephenrand, 19-10-19
    I thought that's what Marc had just done by starting this thread? Or am I as dumb as some smart meters?
    31 Replies
    881 Views
  25. Not at the moment! That's what the IHD on a smart...

    Posted by stephenrand, 19-10-19
    Thread: Smart meter
    Not at the moment! That's what the IHD on a smart meter would do, of course.
    4 Replies
    36 Views