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Type: Posts; User: Angelabikerbabe

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  1. Hi, have you just had smart meters fitted by PP...

    Posted by Angelabikerbabe, 15-08-19
    Thread: Meter Readings
    Hi, have you just had smart meters fitted by PP or have you switched to PP with smart meters from your previous supplier?
    3 Replies
    22 Views
  2. Hi there are no call centres with PP, it is an...

    Posted by Angelabikerbabe, 14-08-19
    Thread: Useage
    Hi there are no call centres with PP, it is an app-based company.
    You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right,...
    1 Replies
    33 Views
  3. Hi, if you go to the app, click on the 3 lines at...

    Posted by Angelabikerbabe, 13-08-19
    Hi, if you go to the app, click on the 3 lines at the top, then on balance and payments. Scroll down to change payment details.
    13 Replies
    93 Views
  4. Hi, no there are no exit fees to leave PP

    Posted by Angelabikerbabe, 13-08-19
    Thread: I want to leave
    Hi, no there are no exit fees to leave PP
    2 Replies
    56 Views
  5. Hi, you're talking to other customers on this...

    Posted by Angelabikerbabe, 13-08-19
    Hi, you're talking to other customers on this forum.

    PP dont have call centres , it is an app-based company.

    You need to contact PP, via Wattbot.
    if you go to the app and click on the 3...
    1 Replies
    23 Views
  6. Open the app, go to the three little bars top...

    Posted by Angelabikerbabe, 13-08-19
    Thread: Bill enquire
    Open the app, go to the three little bars top right hand corner, select Help, then Wattbot.
    Put "add name to account" into Wattbot and follow the prompts.
    it won't add name onto account but will...
    1 Replies
    27 Views
  7. Hi A swich normally takes up to 6 weeks to...

    Posted by Angelabikerbabe, 13-08-19
    Hi
    A swich normally takes up to 6 weeks to complete.

    Once the switch has completed, PP will issue your final bill and if you're in credit, they will refund you.
    Don't cancel your DD, because...
    2 Replies
    38 Views
  8. Hi, not sure how you've set up your account, but...

    Posted by Angelabikerbabe, 13-08-19
    Hi, not sure how you've set up your account, but maybe thus link can help:
    https://community.purepla.net/content/232-Moving-home-Is-your-new-home-on-Pure-Planet’s-energy-supply#ckb_start
    2 Replies
    29 Views
  9. Hi, I'm pretty sure other suppliers have set...

    Posted by Angelabikerbabe, 13-08-19
    Hi, I'm pretty sure other suppliers have set monthly DDs too.
    PP do charge on actual usage, you have to submit readings every month.
    it depends when you submit your readings. For example, If you...
    5 Replies
    50 Views
  10. Hi, I have just been able to get into Wattbot. ​...

    Posted by Angelabikerbabe, 12-08-19
    Thread: What bot
    Hi, I have just been able to get into Wattbot.

    click on the 3 lines at the top right, then click on help, then ask Wattbot,
    Then you need to type in 'message the team'
    then you can send them...
    2 Replies
    32 Views
  11. Hi, if you changed your payment date after 22...

    Posted by Angelabikerbabe, 12-08-19
    Hi, if you changed your payment date after 22 July, to the 26 July, then I would think this would happen.
    I'm assuming you have changed from 22 to 26?

    you could send your message to the team...
    1 Replies
    42 Views
  12. Hi, have the requests just stopped? I would send...

    Posted by Angelabikerbabe, 12-08-19
    Thread: Meter readings
    Hi, have the requests just stopped?
    I would send them anyway, at least then PP will have actual readings.
    3 Replies
    39 Views
  13. Hi, did you change over to PP from your old...

    Posted by Angelabikerbabe, 12-08-19
    Thread: Smart meters
    Hi, did you change over to PP from your old supplier with a SMETS1 smart meter?
    if so, it won't work as a smart meter with your new supplier PP. .
    it will revert to a normal meter that you have to...
    1 Replies
    34 Views
  14. Hi you should still be able to 'wake up' your...

    Posted by Angelabikerbabe, 11-08-19
    Thread: SMETS2
    Hi
    you should still be able to 'wake up' your meters to take the readings.
    have a look at this link
    ..
    https://community.purepla.net/content/241-how-to-read-your-smart-meter#ckb_start
    6 Replies
    80 Views
  15. Hi You need to send your message to the team...

    Posted by Angelabikerbabe, 11-08-19
    Thread: Rental
    Hi
    You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
    Then you need to type in...
    2 Replies
    35 Views
  16. Hi, someone else in your street may have started...

    Posted by Angelabikerbabe, 10-08-19
    Hi, someone else in your street may have started a switch and put your house number in by mistake.
    it happens.
    You need to send your message to the team directly via Wattbot, to tell them your not...
    4 Replies
    74 Views
  17. I think mine was a Motorola too. Gosh, how far...

    Posted by Angelabikerbabe, 09-08-19
    I think mine was a Motorola too. Gosh, how far they have come!!!
    15 Replies
    225 Views
  18. Monsoon weather up here, but I'm still on my...

    Posted by Angelabikerbabe, 09-08-19
    Monsoon weather up here, but I'm still on my bike! Crazy...I know. 🛵🌧🌧🌧
    10 Replies
    109 Views
  19. Hi PP are trialling 2nd gen smart meters atm,...

    Posted by Angelabikerbabe, 09-08-19
    Thread: Smart meters
    Hi
    PP are trialling 2nd gen smart meters atm, with a view to rolling out to all who want one at the end of the year.
    Register your interest https://purepla.net/smart-meters
    1 Replies
    26 Views
  20. Hi Ian, you could contact PP, via Wattbot. if...

    Posted by Angelabikerbabe, 08-08-19
    Hi Ian,
    you could contact PP, via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
    Then you need to type in 'message the team' , ...
    2 Replies
    39 Views
  21. Hi Mappy You're talking to other customers on...

    Posted by Angelabikerbabe, 06-08-19
    Thread: Payments
    Hi Mappy
    You're talking to other customers on this forum.
    You need to contact PP, via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on help, then ask...
    3 Replies
    80 Views
  22. Hi , sorry to hear you have left PP. ​ A swich...

    Posted by Angelabikerbabe, 05-08-19
    Thread: OVERPAYMENT
    Hi , sorry to hear you have left PP.

    A swich normally takes up to 6 weeks to complete.

    Once the switch has completed, PP will issue your final bill and if you're in credit, they will refund...
    5 Replies
    132 Views
  23. Hi , sort to hear you have left PP. ​ A swich...

    Posted by Angelabikerbabe, 03-08-19
    Thread: Closing balance
    Hi , sort to hear you have left PP.

    A swich normally takes up to 6 weeks to complete.

    Once the switch has completed, PP will issue your final bill and if you're in credit, they will refund...
    1 Replies
    67 Views
  24. ​you're talking to other customers on this forum....

    Posted by Angelabikerbabe, 02-08-19
    Thread: Readings
    ​you're talking to other customers on this forum.
    You need to contact PP, via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
    Then...
    4 Replies
    95 Views
  25. ​Hi A swich normally takes up to 6 weeks to...

    Posted by Angelabikerbabe, 30-07-19
    ​Hi
    A swich normally takes up to 6 weeks to complete.

    Once the switch has completed, PP will issue your final bill and if you're in credit, they will refund you.
    Don't cancel your DD, because...
    3 Replies
    100 Views