Results

Type: Posts; User: Marc

Search:

  1. App to be taken offline on Monday for rewards upgrade

    Posted by Marc, 16-08-19
    Hi everyone

    Just to let you know that we've got some exciting app and account work planned for Monday morning.

    The app will be taken offline for about 30 minutes, starting from about 10.30am.
    ...
    0 Replies
    50 Views
  2. Today I'm happy that it's 'National Tell a Joke...

    Posted by Marc, 16-08-19
    Today I'm happy that it's 'National Tell a Joke Day'

    There are two muffins baking in the oven.


    One muffin says to the other, “Phew, is it getting hot in here or is it just me?”


    The...
    510 Replies
    32,220 Views
  3. Pure Planet Community spotlight August 2019 - Duppy

    Posted by Marc, 16-08-19
    This month the Pure Planet Community spotlight shines on member @Duppy :o

    Always welcoming, kind and supportive to other members, @Duppy has also been a super-helpful (and patient!) as part of our...
    2 Replies
    84 Views
  4. 2619

    Posted by Marc, 16-08-19
    2619
    34 Replies
    3,119 Views
  5. ​WattBot's back up and running. All systems back...

    Posted by Marc, 16-08-19
    ​WattBot's back up and running. All systems back to normal. Sorry if this outage caused anyone any hassle.
    4 Replies
    73 Views
  6. ​We're still looking into the WattBot issue, but...

    Posted by Marc, 16-08-19
    ​We're still looking into the WattBot issue, but it does look to be back up and running. We'll keep checking performance this morning.
    4 Replies
    73 Views
  7. ​WattBot's back up and running. All systems back...

    Posted by Marc, 15-08-19
    ​WattBot's back up and running. All systems back to normal.

    Update 8.45pm
    We've given WattBot a little break while we investigate the problem, so you'll see a placeholder message for now. If you...
    4 Replies
    73 Views
  8. We're going to use a placeholder in the app to...

    Posted by Marc, 15-08-19
    We're going to use a placeholder in the app to let people know there's an issue, too.

    It looks like this:
    4 Replies
    73 Views
  9. RESOLVED: Investigating reports of delays to WattBot

    Posted by Marc, 15-08-19
    Hi everyone

    Just to let you know we're looking into reports from some Members that WattBot is being slow to reply to messages.

    Our tech team is investigating.

    We'll update this thread as...
    4 Replies
    73 Views
  10. Poll: We've got community guidelines to make sure that...

    Posted by Marc, 15-08-19
    We've got community guidelines to make sure that we can have discussions without making accusations or attacking other members.
    Members who don't play fair will be warned, and then banned if they...
    97 Replies
    7,183 Views
  11. Hi Honghan Scotland is considered part of the...

    Posted by Marc, 15-08-19
    Hi Honghan
    Scotland is considered part of the general 'North' in the world of smart meters.
    Is elec still not displaying?
    23 Replies
    1,420 Views
  12. Hi @nigelad...

    Posted by Marc, 15-08-19
    Hi @nigelad
    Thanks for this.
    Our tech team have found the issue - the keyboard on some Android phones is hiding the button. I don't mean that in an obvious way that we humans imagine a button being...
    8 Replies
    74 Views
  13. Poll: Hi bobbin2u To be clear. Pure Planet's mission...

    Posted by Marc, 15-08-19
    Hi bobbin2u

    To be clear. Pure Planet's mission is to see the UK powered by 100% renewable energy.
    We are not anti EV tariff.
    It's possible that we will introduce an EV tariff. This thread was...
    97 Replies
    7,183 Views
  14. Oooh! I forgot to say woz Bev Gwyndy that if you...

    Posted by Marc, 14-08-19
    Oooh! I forgot to say woz Bev Gwyndy that if you want to have a play with the new text editor then send me a message.
    It's on a test platform. :up:
    34 Replies
    3,119 Views
  15. Hey woz Bev Gwyndy I've got an update on the...

    Posted by Marc, 14-08-19
    Hey woz Bev Gwyndy
    I've got an update on the various text editor issues.
    Firstly, there's a platform release coming at the end of August (28th prob) to fix the issue of bold and links not...
    34 Replies
    3,119 Views
  16. Hi Erika123 Just to address your query about why...

    Posted by Marc, 14-08-19
    Hi Erika123
    Just to address your query about why you've not had a DD review yet.
    We do currently have a backlog and we're about 80% through our base, and we're working through the rest as quickly...
    6 Replies
    131 Views
  17. Nice one X Driver This is a great thread! I've...

    Posted by Marc, 13-08-19
    Thread: Solar Panels
    Nice one X Driver
    This is a great thread!
    I've got answer for you. It's a bit vague (well yes OK it's very vague) but it is an accurate description on where we are with SEGs, and I don't want to...
    19 Replies
    180 Views
  18. This made me happy today 2609 A mahoosive...

    Posted by Marc, 13-08-19
    This made me happy today

    2609


    A mahoosive yellow courgette, grown by the skilled hands of HOB and soon to be eaten by me!
    510 Replies
    32,220 Views
  19. Poll: Hi bobbin2u Nice one. I'm also sure woz can...

    Posted by Marc, 13-08-19
    Hi bobbin2u
    Nice one.
    I'm also sure woz can handle it ;)
    Our guidelines are in place for all community members. The reason is because we want to keep the community a safe place for all, so people...
    97 Replies
    7,183 Views
  20. Hi DigitalDave Thanks for flagging this. Is the...

    Posted by Marc, 13-08-19
    Hi DigitalDave
    Thanks for flagging this.
    Is the submit button just unresponsive? But it's definitely there?
    8 Replies
    74 Views
  21. Poll: Hi bobbin2u Just wanted to flag up this post...

    Posted by Marc, 13-08-19
    Hi bobbin2u
    Just wanted to flag up this post about the Pure Planet Community guidelines - please read it.
    It's fantastic to get members' feedback. And of course if that means you're not happy PP...
    97 Replies
    7,183 Views
  22. Hey Erika123 Fantastic feedback, thank you...

    Posted by Marc, 12-08-19
    Hey Erika123
    Fantastic feedback, thank you :foldedhands:
    Yep, we want to make this much clearer and so easier for Members to understand what happens and when.
    Perhaps some info along the lines of...
    6 Replies
    131 Views
  23. Hi Sam84 Yep, that's standard for whenever...

    Posted by Marc, 12-08-19
    Hi Sam84
    Yep, that's standard for whenever there's a new meter installed. You'll see closing readings for the old in the next statement you receive.
    :up:
    23 Replies
    1,420 Views
  24. Improvements to how we review and change Direct Debit payments

    Posted by Marc, 12-08-19
    Hi everyone

    We’re about to start some work to improve how we carry out and communicate reviews and changes to Members’ monthly Direct Debit payments, and it’d be great to hear your feedback and...
    6 Replies
    131 Views
  25. Poll: Hi bobbin2u Thanks for the feedback. As woz has...

    Posted by Marc, 12-08-19
    Hi bobbin2u
    Thanks for the feedback.
    As woz has pointed out above :point_up:, the idea is to get our Members' feedback on EVs before we decide anything, as that's how we like to do things :o
    It...
    97 Replies
    7,183 Views