Results

Type: Posts; User: Duppy

Search:

  1. Hi maxehmookau Welcome to the community...

    Posted by Duppy, 14-11-19
    Hi maxehmookau
    Welcome to the community
    Unfortunately there are (too) many posts about the IHD showing incorrect information. Your query had been passed to the smart meter team, this will be...
    1 Replies
    10 Views
  2. Hi Meg2 ​​​​​​​If you go to your account click...

    Posted by Duppy, 14-11-19
    Thread: Moving house
    Hi Meg2
    ​​​​​​​If you go to your account click on the three lines top right, go to account, there you will find a move out button.
    1 Replies
    7 Views
  3. Hi Kathy ​​​​​​​when you post here you are...

    Posted by Duppy, 14-11-19
    Hi Kathy
    ​​​​​​​when you post here you are talking to your fellow customers. You need to contact PP via Wattbot, from your account, click on the three lines top right>help and support>ask a...
    1 Replies
    10 Views
  4. Hi Trupti, ​​​​​​​when you sent a message...

    Posted by Duppy, 14-11-19
    Thread: High Bill
    Hi Trupti,
    ​​​​​​​when you sent a message through Wattbot, did you enter Message the team first, this is the way to contact Pure Planet, have you checked in Wattbot for replies as this is where you...
    7 Replies
    86 Views
  5. Hi Edward Welcome to the community ​​​​​​​The...

    Posted by Duppy, 14-11-19
    Thread: Membership fee
    Hi Edward
    Welcome to the community

    ​​​​​​​The membership fee is what other suppliers call the standing charge, and is used to pay the operating costs of Pure Planet, as they supply our energy at...
    1 Replies
    11 Views
  6. Hi Mr Ton As Angela stated it could be up to six...

    Posted by Duppy, 14-11-19
    Hi Mr Ton
    As Angela stated it could be up to six weeks before your final bill is produced and any credit refunded.
    This link will give a bit more information...
    2 Replies
    10 Views
  7. Hi Wheelgrinder Unfortunately you are not the...

    Posted by Duppy, 14-11-19
    Thread: Smart Meter
    Hi Wheelgrinder

    Unfortunately you are not the only one that has had problems. The installation success email is automatically generated. I had to have my faulty gas meter replaced and the engineer...
    1 Replies
    9 Views
  8. Hi Caldave Welcome to the community Have a...

    Posted by Duppy, 13-11-19
    Hi Caldave

    Welcome to the community

    Have a look at this thread, it might be of interest to you...
    2 Replies
    25 Views
  9. Hi Paul have a look at this...

    Posted by Duppy, 12-11-19
    Hi Paul
    have a look at this
    ​​​​​​​https://community.purepla.net/content/320-how-move-electricity-gas-meter#ckb_start
    3 Replies
    36 Views
  10. Hello Erkan Welcome to the community This...

    Posted by Duppy, 12-11-19
    Thread: Moving home
    Hello Erkan

    Welcome to the community

    This link should help you
    ​​​​​​​https://community.purepla.net/content/232-Moving-home-Is-your-new-home-on-Pure-Planet%E2%80%99s-energy-supply#ckb_start
    1 Replies
    26 Views
  11. Hi Pete2007 Have a look at this ...

    Posted by Duppy, 12-11-19
    Hi Pete2007

    Have a look at this

    ​​​​​​​https://community.purepla.net/content/321-pure-planet-guide-landlords-letting-agents#ckb_start
    1 Replies
    27 Views
  12. Hi Gray4276, ​​​​​​​i have found the same with...

    Posted by Duppy, 12-11-19
    Hi Gray4276,
    ​​​​​​​i have found the same with my Huawei tablet, it won't open with word, but I used the Drive PDF viewer, and from there download direct to drive, I don't know if this helps.
    16 Replies
    237 Views
  13. Hi Gren Any credit you have in your account is...

    Posted by Duppy, 12-11-19
    Hi Gren
    Any credit you have in your account is available to pay for any extra usage over and above the energy that your direct debit will cover. Pure Planet anticipate more usage in colder months,...
    1 Replies
    32 Views
  14. Hi NigelB Welcome to the community The first...

    Posted by Duppy, 12-11-19
    Hi NigelB
    Welcome to the community

    The first thing to point out is that until PP take over your supply, they wouldn't have access to you meters to get the readings

    Pure Planet are trialing...
    1 Replies
    27 Views
  15. Hi Oldsox Welcome to the community, This is...

    Posted by Duppy, 12-11-19
    Hi Oldsox
    Welcome to the community,
    This is common if you submit your readings before the statement date, have a look at this for more info...
    1 Replies
    21 Views
  16. Hi Silverfox156 Even if you did get a smart...

    Posted by Duppy, 12-11-19
    Thread: Smart Meter
    Hi Silverfox156

    Even if you did get a smart meter fitted, there is no guarantee that your readings would be taken remotely. Thanks to the new app, I have found that since my meters were fitted,...
    3 Replies
    50 Views
  17. It is possible that the supplier you choose may...

    Posted by Duppy, 11-11-19
    It is possible that the supplier you choose may view the fact that that you already have a smart meter ( even if it is no longer smart ), will disqualify you from a new one as per PP's reasons and...
    3 Replies
    34 Views
  18. Hi again, If you click on the three lines, there...

    Posted by Duppy, 11-11-19
    Thread: Meter reading
    Hi again,
    If you click on the three lines, there should be a send meter reading link.
    ​​​​​​​If you don't log out of the website, then next time you open the page, you will be already logged in
    8 Replies
    95 Views
  19. Hi marc g What may be confusing you is that...

    Posted by Duppy, 11-11-19
    Thread: Meter reading
    Hi marc g

    What may be confusing you is that there are two log ins, one for this community, and one for your account. If you are not using the app, go to the website at https://purepla.net/, and...
    8 Replies
    95 Views
  20. Hi Johnny7 Welcome to the community ​​​​​​​You...

    Posted by Duppy, 11-11-19
    Hi Johnny7
    Welcome to the community
    ​​​​​​​You are talking to fellow customers on this forum, if you want to ask Pure Planet, you will need to go through Wattbot, but as answers are not instant ,...
    1 Replies
    23 Views
  21. ​​​​​​​Hi Joyster ​​​​​​​It can't hurt to try...

    Posted by Duppy, 11-11-19
    ​​​​​​​Hi Joyster
    ​​​​​​​It can't hurt to try it, I suppose it is possible that your existing supplier had already switched off the smart function in advance of the switch
    5 Replies
    50 Views
  22. Hi Kath W Welcome to the community ​​​​​​​At...

    Posted by Duppy, 10-11-19
    Thread: Solar meter
    Hi Kath W
    Welcome to the community

    ​​​​​​​At the moment Pure Planet do not participate in the feed in tariffs, if that is what you mean. You can have Pure Planet as a supplier, and your present...
    1 Replies
    45 Views
  23. Hi. ​​​​​​​Unfortunately at the moment Pure...

    Posted by Duppy, 10-11-19
    Hi.
    ​​​​​​​Unfortunately at the moment Pure Planet do not participate in this scheme, so adding her name to the account won't make any difference
    27 Replies
    3,052 Views
  24. If you already have a smart meter, it's unlikely...

    Posted by Duppy, 09-11-19
    If you already have a smart meter, it's unlikely you will be offered a new one until PP know what is happening with the ongoing work to integrate them into the system.
    ​​​​​​​Your existing meter...
    3 Replies
    69 Views
  25. Hi Leigh4lisa welcome to the community The...

    Posted by Duppy, 08-11-19
    Thread: Membership fee
    Hi Leigh4lisa
    welcome to the community

    The membership fee is the equivalent of the standing charge at £8 per fuel with a £30 per year dual fuel discount.
    ​​​​​​​All suppliers have a standing...
    5 Replies
    78 Views