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Type: Posts; User: Nataly

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  1. Hey Maxwell We haven't heard reports of other...

    Posted by Nataly, 14-11-19
    Hey Maxwell

    We haven't heard reports of other Members experiencing the same issue when trying to submit their meter photos.

    You're only asked to do this for your first readings, so don't...
    1 Replies
    30 Views
  2. Hey @Mcewanc...

    Posted by Nataly, 14-11-19
    Thread: Smart Meter
    Hey @Mcewanc

    It depends what type of smart meter you have - is it 'SMETS1' (first generation smart meter)?

    The screens on these can go blank and need 'waking up' to get your readings.

    We...
    1 Replies
    32 Views
  3. Hey Conny Furs Have you checked out the FIT...

    Posted by Nataly, 14-11-19
    Hey Conny Furs

    Have you checked out the FIT advice on EDF's website?
    (Including what ex-Solarplicity customers can do👍)

    Let us know if there's anything we can help with!
    1 Replies
    28 Views
  4. Hey Dr3bob Interesting post! Since we...

    Posted by Nataly, 14-11-19
    Thread: Solar energy
    Hey Dr3bob

    Interesting post!

    Since we don't offer a FIT, no Pure Planet members have a FIT with us.

    You can have your FIT scheme with one company, and your energy with us though🙂

    Check...
    1 Replies
    31 Views
  5. Hey StoicBob Welcome to the Community! Good...

    Posted by Nataly, 14-11-19
    Hey StoicBob

    Welcome to the Community! Good question👍

    For now, we aren't installing SMETS2 meters for Members who already have solar panels and FITs.

    If you haven't got solar panels yet,...
    1 Replies
    29 Views
  6. Hey EnviroBee Great username! 😀 We're...

    Posted by Nataly, 14-11-19
    Hey EnviroBee

    Great username! 😀

    We're currently working to introduce other options as well as Amazon, very soon!

    We'll be updating the Community in our 'latest news' section once other...
    1 Replies
    34 Views
  7. Poll: England boys causing a stir... Joe Marler is...

    Posted by Nataly, 14-11-19
    England boys causing a stir... Joe Marler is definitely a character🤣

    ​​​​​​​
    https://www.youtube.com/watch?v=HzRYeZrWcos
    68 Replies
    2,262 Views
  8. Hey Destiny nowhere Welcome to the Community!...

    Posted by Nataly, 14-11-19
    Thread: several issues
    Hey Destiny nowhere

    Welcome to the Community! Thanks for posting 👍

    I checked this out with our Member Services team - they've let me know they replied to your WattBot chat on 12 November.
    ...
    8 Replies
    75 Views
  9. Great news, and love the name!😂 Is it one of...

    Posted by Nataly, 14-11-19
    Great news, and love the name!😂

    Is it one of those ones that bumps into a wall and changes direction to cover everywhere, or is it smarter than that?😎
    593 Replies
    44,464 Views
  10. The first snow of winter arrives!

    Posted by Nataly, 14-11-19
    Have you had any snow yet?

    The first snow fell here in Bath this morning... time to dust off the wooly hat and gloves! ⛄

    3116
    3 Replies
    21 Views
  11. Happy birthday Angelabikerbabe! That looks...

    Posted by Nataly, 13-11-19
    Happy birthday Angelabikerbabe!
    That looks stunning😍

    Was the food as good as the decor?😁
    38 Replies
    574 Views
  12. Hey Simon1948 Check out this post ...

    Posted by Nataly, 13-11-19
    Hey Simon1948

    Check out this post about our latest app and web update - you're now able to view and download all your statements from your account👍

    Hope that helps!
    4 Replies
    56 Views
  13. Awesome Jon1 😁 What're the soles made of? Cork...

    Posted by Nataly, 12-11-19
    Thread: Cork shoes
    Awesome Jon1 😁

    What're the soles made of? Cork too?

    Will be good to know how they hold up! 🤞
    3 Replies
    162 Views
  14. COMPLETED: Account sections of app and web to go offline Wednesday morning for planned maintenance

    Posted by Nataly, 12-11-19
    Hey everyone,

    Just to let you know that account sections on the app and web will be down for some planned maintenance tomorrow, Wednesday 13 November.

    The work is scheduled to take about 30...
    0 Replies
    62 Views
  15. Hey ColemaA Just FYI I've merged your posts...

    Posted by Nataly, 12-11-19
    Hey ColemaA

    Just FYI I've merged your posts into one place, to avoid duplicates, as this can get confusing for other Members.

    Good advice from Duppy 👍

    Let us know if you have any more...
    7 Replies
    137 Views
  16. Great idea! I like Country Living's tip...

    Posted by Nataly, 12-11-19
    Great idea!
    I like Country Living's tip about this -

    "If you want to know if your wrapping paper can be recycled or not, use the scrunch test. Scrunch up the paper in your hands and then let it...
    12 Replies
    247 Views
  17. Hey Johnben Looks like you've had some top...

    Posted by Nataly, 12-11-19
    Hey Johnben

    Looks like you've had some top advice from Jon1👍

    I think this FAQ may also help explain the readings used to open your account.

    Happy to help if you have any other questions🙂
    4 Replies
    58 Views
  18. Hey Tayman Welcome to the Community! Thanks...

    Posted by Nataly, 12-11-19
    Hey Tayman

    Welcome to the Community! Thanks for posting👍

    We have an FAQ about estimated readings on your statements, which should help🙂

    Let us know if you have any more questions by tapping...
    1 Replies
    32 Views
  19. Hey Bluenose Good question! We're working...

    Posted by Nataly, 12-11-19
    Hey Bluenose

    Good question!

    We're working on resolving some system issues that are preventing a lot of smart readings from being displayed in members' accounts.

    We're hoping to resolve...
    3 Replies
    66 Views
  20. Hey StephenEBlake It's worth checking your...

    Posted by Nataly, 12-11-19
    Hey StephenEBlake

    It's worth checking your email (and spam) inbox for an email from our Member Services team - it'd have subject "IMPORTANT: Your current energy supplier is blocking your switch...
    2 Replies
    42 Views
  21. I finally got round to watching The Last Jedi...

    Posted by Nataly, 12-11-19
    I finally got round to watching The Last Jedi this weekend, to make sure I can see The Rise of Skywalker when it comes out at Christmas!

    Now I can watch the latest trailers, too 😎

    It was...
    4 Replies
    56 Views
  22. Hey BobS Have there been any changes on your...

    Posted by Nataly, 08-11-19
    Hey BobS

    Have there been any changes on your IHD, too?
    What happens if you press the A or B buttons on the meter - does the display stay the same? 🤔

    Our Smart team will take a look into this...
    5 Replies
    96 Views
  23. Hey JoyP You'll receive email confirmation...

    Posted by Nataly, 08-11-19
    Thread: HELP please
    Hey JoyP

    You'll receive email confirmation once your switch has been completely cancelled👍

    Cheap Energy Club advise to email them at energyclub@moneysavingexpert.com

    There's more info on...
    6 Replies
    96 Views
  24. Hey Bluenose Welcome to the Community! Nice...

    Posted by Nataly, 08-11-19
    Hey Bluenose

    Welcome to the Community! Nice one for posting🙂
    For now, we're asking our Members to continue sending us their meter readings👍

    There's more info here.

    Hope that helps!
    3 Replies
    66 Views
  25. In Holland they often eat white bread with butter...

    Posted by Nataly, 07-11-19
    In Holland they often eat white bread with butter and sprinkles ('hagelslag') for breakfast...

    Always found it weirdly delicious 😁
    12 Replies
    117 Views