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Type: Posts; User: stephenrand

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  1. Hi Mark ​​​​​​​Welcome to the Pure...

    Posted by stephenrand, 14-11-19
    Hi Mark<br>
    <br>
    ​​​​​​​Welcome to the Pure Planet community!<br><br>I'm sorry your first post indicates that you think the company might be out to con you. That's not been the experience of those...
    2 Replies
    29 Views
  2.     ...

    Posted by stephenrand, 14-11-19
    Thread: several issues
    &nbsp;&nbsp;&nbsp;&nbsp;<br>
    <br><br>​​​​​​​Interesting you have decided to make a formal complaint rather than follow the advice we gave - but that's up to you, of course. Hope it works out for...
    8 Replies
    75 Views
  3.      Hi...

    Posted by stephenrand, 14-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br>
    <br>Hi there<br><br>Just a few comments which I hope will be helpful...<br><br>1. When you post here you are not talking directly to Pure Planet, but to fellow...
    44 Replies
    3,171 Views
  4. Hi there​​​​​​I doubt very much if this...

    Posted by stephenrand, 13-11-19
    Hi there<br>​<br>​​​​​I doubt very much if this is possible. Your account is linked to your meter, there's a simple process to follow when you are moving out. Info...
    2 Replies
    33 Views
  5. Hi thereHere's one very simple thing -...

    Posted by stephenrand, 13-11-19
    Thread: several issues
    Hi there<br><br>Here's one very simple thing - don't log out! Then you won't have to keep logging in...<br><br>Are these your first readings that you have submitted? If you have just switched there's...
    8 Replies
    75 Views
  6. Hi thereWelcome to the Pure Planet...

    Posted by stephenrand, 13-11-19
    Thread: in credit
    Hi there<br><br>Welcome to the Pure Planet community!<br><br>You can always contact Pure Planet to review your account.<br><br>But bear in mind that&nbsp; as&nbsp;you pay in advance, you should...
    1 Replies
    38 Views
  7. Hi DomantasIt's your first post, welcome...

    Posted by stephenrand, 13-11-19
    Thread: How to pay
    Hi Domantas<br><br>It's your first post, welcome to the Pure Planet community!<br><br>Not sure what you are asking here.<br><br>When you switch to Pure Planet you start by paying your first direct...
    1 Replies
    28 Views
  8. Hi AlisaWelcome to the Pure Planet...

    Posted by stephenrand, 12-11-19
    Thread: Meter Reading
    Hi Alisa<br><br>Welcome to the Pure Planet community!<br><br>Worry not!! You can send a meter reading any time. You could do it right now if you wish. They will know the date, and your direct debit...
    1 Replies
    27 Views
  9.      They can't....

    Posted by stephenrand, 12-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br>
    <br>They can't. They promise not to. So something has gone wrong.<br>​​​​​​​Stephen, 68<br>
    26 Replies
    124 Views
  10. Jon1 and I are definitely not sponsored by Pure...

    Posted by stephenrand, 12-11-19
    Jon1 and I are definitely not sponsored by Pure Planet!<br><br>I always use moneysavingexpert.com but they've been recommending Pure Planet for the last couple of months!<br><br>Still not sure why...
    26 Replies
    124 Views
  11. My honest advice? If you leave Pure Planet...

    Posted by stephenrand, 12-11-19
    My honest advice? If you leave Pure Planet without understanding what has happened to your account, you run the risk of of going through it all over again - apart from the fact you won't be able to...
    26 Replies
    124 Views
  12. Hi thereWelcome to the Pure Planet...

    Posted by stephenrand, 12-11-19
    Thread: Smart Meters
    Hi there<br>Welcome to the Pure Planet community!<br>Have a look at the smart meter FAQs, I think this one will be the most...
    1 Replies
    34 Views
  13.      Hey! I know...

    Posted by stephenrand, 12-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br>
    <br>Hey! I know it's frustrating, but is it worth considering that<br>a) you <u>have</u> had a reply from a staff member (Marc)<br>b) they did not set out to make life...
    21 Replies
    492 Views
  14. Hi GlendaIt's your first post, welcome to...

    Posted by stephenrand, 12-11-19
    Thread: meter reading
    Hi Glenda<br><br>It's your first post, welcome to the Pure Planet community!<br><br>When you post here you are not talking directly to Pure Planet, but to your fellow customers - who can often be a...
    3 Replies
    68 Views
  15. Hi thereThat's all very strange. When you...

    Posted by stephenrand, 12-11-19
    Hi there<br><br>That's all very strange. When you open the app, is it inviting you to get a quote? Are you able to login to your account ok?<br><br>Post back, and I'm sure someone will offer helpful...
    2 Replies
    42 Views
  16. Hi thereIt's your first post, welcome to...

    Posted by stephenrand, 12-11-19
    Hi there<br><br>It's your first post, welcome to the Pure Planet community!<br><br>There may be a simple answer to this: every customer's direct debit increases by 50% in October for the six months...
    1 Replies
    29 Views
  17.      ​​​​​​​Hi...

    Posted by stephenrand, 11-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br>
    <br>​​​​​​​Hi there<br><br>Sorry if you have got off to a bad start. If you read down the thread, as I'm sure you have, I think there are two key things -<br><br>1. Be...
    21 Replies
    492 Views
  18. Hi thereWelcome to the Pure Planet...

    Posted by stephenrand, 11-11-19
    Thread: Smart meter
    Hi there<br>Welcome to the Pure Planet community!<br><br>This FAQ indicates pretty clearly, I think, that you are not likely to get a smart meter from Pure Planet in the next few weeks, possibly...
    3 Replies
    58 Views
  19. Hi Caroline Welcome to the Pure Planet...

    Posted by stephenrand, 11-11-19
    Hi Caroline
    Welcome to the Pure Planet community! And on your first day!!

    See if this FAQ helps at all - if not, post back and lots of people will be willing to offer further advice...
    ...
    1 Replies
    24 Views
  20. 16 Replies
    237 Views
  21. Brilliant! Thanks for the positive update!! Hope...

    Posted by stephenrand, 11-11-19
    Brilliant! Thanks for the positive update!!
    Hope all goes smoothly from now on...
    ​​​​​​​Stephen
    22 Replies
    321 Views
  22. Dear Felicity Welcome to the Pure Planet...

    Posted by stephenrand, 11-11-19
    Dear Felicity

    Welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers.

    It's worth noting that when you switch, your...
    4 Replies
    47 Views
  23. ​​​​​​​My suspicion is that the Big Six have been...

    Posted by stephenrand, 11-11-19
    Thread: Price reduction
    ​​​​​​​My suspicion is that the Big Six have been haemorrhaging customers so fast that they have decided to lure some of the regular switchers (and good regular payers) back by loss leader fixed rate...
    12 Replies
    195 Views
  24. ​​​​​​​Fancy you spotting I used to be a...

    Posted by stephenrand, 11-11-19
    Thread: Smart meters
    ​​​​​​​Fancy you spotting I used to be a teacher... in the days before predictive text!
    5 Replies
    79 Views
  25. I think you can access Wattbot on the website?...

    Posted by stephenrand, 10-11-19
    Thread: Communications
    I think you can access Wattbot on the website? You should still be able to log in. Then you start by putting 'message the team' in the question box and then explain the problem. They promise to get...
    1 Replies
    50 Views