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Type: Posts; User: Gwyndy

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  1. I do, my wife's hospital bed blocks access to...

    Posted by Gwyndy, 21-09-19
    I do, my wife's hospital bed blocks access to both my current SMETS1 Smart Meter, and my Fusebox, it's a right pain in the arse having to move the bedroom around once a week just so I can get to the...
    3 Replies
    174 Views
  2. I swear no-one knows how to use the search...

    Posted by Gwyndy, 21-09-19
    I swear no-one knows how to use the search function here.

    Good Morning Dr M A Cheema

    This is not a Pure Planet staff member, you are in contact with a fellow customer.

    If you want to talk to...
    2 Replies
    17 Views
  3. Poll: Given the choice, it's Burt's all the way for me...

    Posted by Gwyndy, 21-09-19
    Given the choice, it's Burt's all the way for me - oh those heady days of Sutton Scotney - I feel old now.

    However, as Kate's dairy and Gluten free, normally I buy Seabrook.
    10 Replies
    205 Views
  4. Hi Welcome to the community. The instructions...

    Posted by Gwyndy, 19-09-19
    Thread: Refund
    Hi Welcome to the community.

    The instructions are here https://community.purepla.net/content/213-I-think-I-m-overpaying-in-my-bills-What-do-I-do#ckb_start

    Regards
    Gwynd
    2 Replies
    28 Views
  5. Have you got a Pure Planet supplied SMETS 2 Smart...

    Posted by Gwyndy, 15-09-19
    Have you got a Pure Planet supplied SMETS 2 Smart Meter, or someone else's?
    2 Replies
    74 Views
  6. Just to be on the safe side, you are talking...

    Posted by Gwyndy, 15-09-19
    Thread: Contract
    Just to be on the safe side, you are talking about a contract with Pure Planet?
    3 Replies
    94 Views
  7. That's a really helpful first post Wilkij. I...

    Posted by Gwyndy, 12-09-19
    Thread: Payment's
    That's a really helpful first post Wilkij.
    I have to ask the obvious first question:

    Can you confirm that you were aware before making this complaint that PurePlanet splits its Direct Debits into...
    8 Replies
    136 Views
  8. Hi Angelica On the assumption that you have the...

    Posted by Gwyndy, 12-09-19
    Thread: bill
    Hi Angelica
    On the assumption that you have the app installed, if you go to "help' and enter 'pay bill' in 'Ask WattBot' you will get this screen.

    2756

    Which should allow you to make a one-off...
    1 Replies
    64 Views
  9. Hi Smart meter eligibility is detailed here:...

    Posted by Gwyndy, 09-09-19
    Thread: Smart meter
    Hi

    Smart meter eligibility is detailed here:
    https://community.purepla.net/threads/6083-Second-generation-(SMETS2)-smart-meters-eligibility

    Regards
    Gwynd
    1 Replies
    73 Views
  10. Go to Pure Planet app. Select 'Help' Select...

    Posted by Gwyndy, 02-09-19
    Go to Pure Planet app.

    Select 'Help'
    Select 'Ask WattBot'
    Type 'Leave Pure Planet'
    Select 2nd suggestion given,'Contact Us,' then you should be able to message the team to tell them what you...
    2 Replies
    72 Views
  11. Hi Rosemary. There's a thread called 'supplier...

    Posted by Gwyndy, 24-08-19
    Hi Rosemary.

    There's a thread called 'supplier in 2 property' in which someone else asked the same question, please see that thread, which explains what you need to do.
    Basically, you can't (or...
    2 Replies
    138 Views
  12. Hi Tucker1. As a former Solarplicity customer,...

    Posted by Gwyndy, 23-08-19
    Hi Tucker1.

    As a former Solarplicity customer, who left before they imploded, I am genuinely shocked at your attitude towards Pure Planet, and the people in this forum.

    Pure Planet, unlike...
    22 Replies
    627 Views
  13. Hi Gemma. This is largely a Pure Planet...

    Posted by Gwyndy, 22-08-19
    Hi Gemma.

    This is largely a Pure Planet customer led portal.

    If you have issues that you are failing to resolve via the normal methods for contacting Pure Planet, may I suggest that you send a...
    5 Replies
    235 Views
  14. Hi As you are probably aware, Pure Planet's...

    Posted by Gwyndy, 22-08-19
    Thread: Bill
    Hi

    As you are probably aware, Pure Planet's billing system is set up to be lower in the summer months, and higher in the winter months.

    I would suggest you start by reading, this regarding...
    2 Replies
    122 Views
  15. Poll: I have little faith in the recommendations of...

    Posted by Gwyndy, 22-08-19
    I have little faith in the recommendations of people who are being rewarded to encourage someone to switch.
    The Bulb Facebook page, when I was planning to move to them, was flooded with people...
    4 Replies
    238 Views
  16. Hi NAT. My App is apparently version number...

    Posted by Gwyndy, 22-08-19
    Hi NAT.
    My App is apparently version number 7.30.2, which I assume is the latest one as the Play store is not offering an upgrade.

    My bill is theoretically due in 3-4 days, but I've not been...
    15 Replies
    1,288 Views
  17. Looks like I'm not going to get my money, they...

    Posted by Gwyndy, 16-08-19
    Looks like I'm not going to get my money, they ceased trading:
    ...
    5 Replies
    216 Views
  18. I had to replace Kate's iPhone SE two months ago,...

    Posted by Gwyndy, 12-08-19
    I had to replace Kate's iPhone SE two months ago, it wasn't even 2 years old. Kate put it on charge, and when she took it off charge the screen was black, I took it to the O2 shop who tried a few...
    15 Replies
    491 Views
  19. Adds....

    Posted by Gwyndy, 12-08-19
    Well, this discussion went a wee bit off-track didn't it?

    ;))

    My apologies for the typo Wiz/Woz.

    Mark

    I'll continue researching the various options.
    As Curry's categorically told me...
    22 Replies
    500 Views
  20. Poll: As the, so far, only person who has said 'yes we...

    Posted by Gwyndy, 11-08-19
    As the, so far, only person who has said 'yes we should,' I'm going to offer some slight 'justification' of my viewpoint.

    If, by paying a bit extra, I'm supporting someone else's decision to do...
    24 Replies
    556 Views
  21. Hi Wiz That was part of why I asked about 4K...

    Posted by Gwyndy, 11-08-19
    Hi Wiz

    That was part of why I asked about 4K monitors, the only way I could see to get the 'sharpness' back after fiddling with the settings, was by getting the density back up.


    I've tried...
    22 Replies
    500 Views
  22. Hi Woz To clarify, yes there is a specific 'PC...

    Posted by Gwyndy, 11-08-19
    Hi Woz

    To clarify, yes there is a specific 'PC input' on the back, it's an old VGA type connector, I presume that is what the setting for PC is in 'Input Select.'

    Considering that I have a less...
    22 Replies
    500 Views
  23. Hi Woz I don't have a specific PC Input,...

    Posted by Gwyndy, 11-08-19
    Hi Woz



    I don't have a specific PC Input, it's got 4 HDMI Ins, just labelled as HDMI 1 to HDMI 4



    Approximately 150 cm - 175 cm at the moment.
    22 Replies
    500 Views
  24. Perhaps I have a warped mind, because I thought...

    Posted by Gwyndy, 10-08-19
    Perhaps I have a warped mind, because I thought some of these were obvious, or I'm just lazy.

    Die (by) Lard.
    Die (by) Lard 2: Die (in the) Larder.
    Die (by) Lard 3: Die hard with a vegan...
    77 Replies
    3,823 Views
  25. Hi Ghaz. Assuming you are willing to take...

    Posted by Gwyndy, 10-08-19
    Hi Ghaz.

    Assuming you are willing to take advice from someone who is in the possession of a mere History degree.

    May I suggest that you create a template document, that you can the copy and...
    6 Replies
    190 Views