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Type: Posts; User: stephenrand

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  1. Hi Paul You'll need to open the app, logon,...

    Posted by stephenrand, 19-08-19
    Hi Paul
    You'll need to open the app, logon, click on the three little bars top right hand corner, select Help, then choose Wattbot, put 'message the team' (without the quote marks) in the question...
    87 Replies
    13,667 Views
  2. Thanks for sharing, I think it would have to be...

    Posted by stephenrand, 19-08-19
    Thanks for sharing, I think it would have to be the last one

    Stephen
    19 Replies
    1,952 Views
  3. Hi Dave Staff member Nataly posted a few days...

    Posted by stephenrand, 17-08-19
    Thread: Meter reading
    Hi Dave

    Staff member Nataly posted a few days ago

    A quick update from our Tech Team - since our last release it's likely that (especially on Android) you'd need to scroll down the page to see...
    1 Replies
    22 Views
  4. Are you using the app or online? It's all working...

    Posted by stephenrand, 17-08-19
    Are you using the app or online? It's all working ok for me online. If you get to your quote on the screen then you should be able to see a 'get new quote' button.
    6 Replies
    61 Views
  5. Hi there That's a strange one! I'm assuming...

    Posted by stephenrand, 17-08-19
    Hi there

    That's a strange one! I'm assuming you're in the app, and the page is refusing to scroll down?

    You could try logging out and logging in at www.purepla.net or reinstalling the app.
    ...
    2 Replies
    29 Views
  6. Hi Olivia If you're on the app, try...

    Posted by stephenrand, 17-08-19
    Hi Olivia

    If you're on the app, try reinstalling it. Or try online at www.purepla.net

    Hope that helps
    Stephen
    6 Replies
    61 Views
  7. Hi Suzanne72 Welcome to the Pure Planet...

    Posted by stephenrand, 16-08-19
    Hi Suzanne72

    Welcome to the Pure Planet community. You are talking mainly to Pure Planet customers, many of whom are happy to do what they can to help.

    I'm hoping that these three links may...
    2 Replies
    31 Views
  8. Hi there I'm not sure I fully understand this,...

    Posted by stephenrand, 16-08-19
    Hi there

    I'm not sure I fully understand this, but just to say I am a human who just before going to bed noticed you had not received a reply and thought I would do what I could in the meantime....
    8 Replies
    77 Views
  9. Hi Sharolyn As this is your first post, welcome...

    Posted by stephenrand, 16-08-19
    Hi Sharolyn
    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers. They are usually a helpful...
    1 Replies
    35 Views
  10. Hi Rich I can't fully understand your...

    Posted by stephenrand, 15-08-19
    Hi Rich

    I can't fully understand your situation, but you deserve an answer, and I'm hoping this FAQ might help you out:
    ...
    8 Replies
    77 Views
  11. Hi Gaurang I'm a bit concerned because you...

    Posted by stephenrand, 15-08-19
    Hi Gaurang
    I'm a bit concerned because you raised this a month ago - did you see the answers you got? It doesn't seem as if you did and followed the advice given - tell me if I'm wrong.

    Here's...
    2 Replies
    35 Views
  12. Nataly (staff member) assures me Pure Planet are...

    Posted by stephenrand, 15-08-19
    Nataly (staff member) assures me Pure Planet are trying to contact you by phone and email. They must have the right email address, because that's what is used to register the account.

    You haven't...
    13 Replies
    104 Views
  13. Hi Jeff The easiest way of doing this is 1....

    Posted by stephenrand, 15-08-19
    Hi Jeff

    The easiest way of doing this is

    1. Take a note of the meter readings if you didn't when you moved in - take a photo of the meters to be absolutely sure.

    2. Go to www.purepla.net and...
    1 Replies
    25 Views
  14. Hi there Have you tried submitting your...

    Posted by stephenrand, 15-08-19
    Hi there

    Have you tried submitting your readings via the website www.purepla.net?

    No-one else is suggesting there's a problem with the app, so it might be worth trying again.

    This post is...
    2 Replies
    31 Views
  15. Hi Karen Did you try opening the app, going to...

    Posted by stephenrand, 15-08-19
    Hi Karen

    Did you try opening the app, going to the three little bars top right hand corner, click there, then select account? There's a box there to use when you move. If you haven't done that, it...
    1 Replies
    16 Views
  16. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 15-08-19
    Hi there
    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers. You'll find that they are a...
    2 Replies
    18 Views
  17. Poll: In the interests of accuracy, quote from Pure...

    Posted by stephenrand, 15-08-19
    In the interests of accuracy, quote from Pure Planet's home page

    "We're a private, independent company. BP holds a minority shareholding of just under 24%. As one of the largest energy brokers in...
    103 Replies
    7,372 Views
  18. 103 Replies
    7,372 Views
  19. Poll: Except initiating a discussion about how best...

    Posted by stephenrand, 14-08-19
    Except initiating a discussion about how best they can do it - which you have been able to use to express your views very clearly.
    24 Replies
    275 Views
  20. 27 Replies
    1,491 Views
  21. Not only would you not recommend Pure Planet,...

    Posted by stephenrand, 14-08-19
    Not only would you not recommend Pure Planet, you've posted to put people off/alert potential customers to their shortcomings. I guess that's the risk they have taken in having an open community...
    5 Replies
    70 Views
  22. Hi there When I open the app I get one 'moon'...

    Posted by stephenrand, 14-08-19
    Hi there
    When I open the app I get one 'moon' that says 'refer friends'. When I click on that, I get a page with the referral code, with a copy button right next to it. Are you not getting that?...
    27 Replies
    1,491 Views
  23. Hi Nigeskez I can understand that if you move...

    Posted by stephenrand, 14-08-19
    Hi Nigeskez

    I can understand that if you move into a new house and the energy supplier works in a way you haven't come across before, especially not having a contact number, it can be frustrating...
    5 Replies
    70 Views
  24. Have a look at this thread - which indicates that...

    Posted by stephenrand, 14-08-19
    Have a look at this thread - which indicates that you can submit readings on the website...
    https://community.purepla.net/threads/6539-Submit-not-working-in-app
    Stephen
    5 Replies
    48 Views
  25. Just to add to Erika's excellent reply, be...

    Posted by stephenrand, 14-08-19
    Thread: New customer
    Just to add to Erika's excellent reply, be assured you can't and won't pay for energy you haven't used.

    And an explanation - when you post here you are not talking directly to Pure Planet, but to...
    3 Replies
    35 Views