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Type: Posts; User: Angelabikerbabe

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  1. Hi If you have a minus figure , this means your...

    Posted by Angelabikerbabe, 23-07-19
    Hi
    If you have a minus figure , this means your account is in debit. Your DDs are too low.
    You should always be in credit by approx 1 months' DD amount.

    Your DDs should be the same for 6 months...
    2 Replies
    33 Views
  2. Hi A swich nirmally takes up to 6 weeks to...

    Posted by Angelabikerbabe, 23-07-19
    Thread: Final Bill
    Hi
    A swich nirmally takes up to 6 weeks to complete.

    Once the switch has completed, PP will issue your final bill and if you're in credit, they will refund you.
    Don't cancel your DD, because...
    2 Replies
    31 Views
  3. Hi, you should get an email confirming your...

    Posted by Angelabikerbabe, 22-07-19
    Hi, you should get an email confirming your details, payments and switch date.
    If you haven't, I would either try again or contact PP directly via Wattbot.
    You need to send your message to the...
    1 Replies
    20 Views
  4. Ooh, we replied at the exact same time.....spooky...

    Posted by Angelabikerbabe, 22-07-19
    Thread: One off payment
    Ooh, we replied at the exact same time.....spooky ๐Ÿ‘ป
    5 Replies
    38 Views
  5. Hi, there are no definite dates yet, as it's...

    Posted by Angelabikerbabe, 22-07-19
    Thread: Smart meters
    Hi, there are no definite dates yet, as it's still on the trial atm.
    Looking to roll out to everyone by the end of the year.
    1 Replies
    20 Views
  6. Hi Mish1 Here is a link for you One off...

    Posted by Angelabikerbabe, 22-07-19
    Thread: One off payment
    Hi Mish1
    Here is a link for you

    One off payment link:
    https://community.purepla.net/content/274-how-make-one-off-payment-Pure-Planet#ckb_start
    5 Replies
    38 Views
  7. Hi, it is normal to take a while to get...

    Posted by Angelabikerbabe, 22-07-19
    Thread: smart meter
    Hi, it is normal to take a while to get everything sorted at the other end, until the point you don't have to send readings. In the mean time, continue to send your readings. As Woz says, it's...
    3 Replies
    44 Views
  8. Welcome Jayman to the PP family and community....

    Posted by Angelabikerbabe, 21-07-19
    Welcome Jayman to the PP family and community. I'm sure you're gonna like it! :up:
    4 Replies
    44 Views
  9. Hi, as long as you are submitting correct...

    Posted by Angelabikerbabe, 21-07-19
    Hi, as long as you are submitting correct readings, you have nothing to worry about. You will only be charged for what you use.

    If you need to, you can send photos of the readings via wattbot.
    2 Replies
    29 Views
  10. Hi, Sounds like PP needs to switch something on...

    Posted by Angelabikerbabe, 21-07-19
    Hi, Sounds like PP needs to switch something on at their end.
    This happened to me, so I just contacted them and they sorted it out.

    You need to send your message to the team directly via...
    4 Replies
    68 Views
  11. Hi, you should always be in credit by roughly 1...

    Posted by Angelabikerbabe, 21-07-19
    Thread: Overpaying
    Hi, you should always be in credit by roughly 1 months DD at any time.
    So if you're way over that in credit, you can ask PP to review and refund.

    You need to send your message to the team...
    1 Replies
    27 Views
  12. Great spotlight Stephen. ๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘

    Posted by Angelabikerbabe, 19-07-19
    Great spotlight Stephen. ๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘
    7 Replies
    162 Views
  13. Hi, is it the actual meter which is showing this...

    Posted by Angelabikerbabe, 19-07-19
    Hi,
    is it the actual meter which is showing this , or the in home display?
    4 Replies
    68 Views
  14. Hi , it depends when you submit your readings....

    Posted by Angelabikerbabe, 17-07-19
    Thread: Meter readings.
    Hi , it depends when you submit your readings. For example, If you submit them 2 days before your payment date, PP will estimate the usage for the last 3 days, but use your readings for the rest of...
    3 Replies
    60 Views
  15. Hi, just been on myself and I had no problems...

    Posted by Angelabikerbabe, 17-07-19
    Thread: wattbot
    Hi, just been on myself and I had no problems accessing Wattbot.

    you're talking to other customers on this forum, not PURE planet employees.

    You need to send your message to the team directly...
    5 Replies
    61 Views
  16. Hi PP are trialling 2nd gen smart meters atm,...

    Posted by Angelabikerbabe, 15-07-19
    Thread: Smart meter
    Hi
    PP are trialling 2nd gen smart meters atm, with a view to rolling out to all who want one at the end of the year.
    2 Replies
    67 Views
  17. Hi Graham. Don't take it personally, because...

    Posted by Angelabikerbabe, 15-07-19
    Hi Graham.
    Don't take it personally, because it's just an automated response, just in case of a input m8stake. But it's obviously fired due to your bills now being lower than previously.
    Its...
    6 Replies
    114 Views
  18. Poll: Wow, what a mens final. I'm exhausted just...

    Posted by Angelabikerbabe, 14-07-19
    Wow, what a mens final. I'm exhausted just watching them! Well done Djokovic.
    Could've gone either way tho.

    F1 was good too, well done Lewis! What a star.
    13 Replies
    153 Views
  19. Poll: Both F1 and mens tennis at the same time.

    Posted by Angelabikerbabe, 14-07-19
    Both F1 and mens tennis at the same time.
    13 Replies
    153 Views
  20. 2482 Aye, that match was great, thought Serena...

    Posted by Angelabikerbabe, 14-07-19
    2482

    Aye, that match was great, thought Serena was gonna come back at the start of the 2nd set.
    I had 2 screens to watch, as the F1 qualifying was on at the same time.
    Will be doing the same...
    42 Replies
    761 Views
  21. Wow, that's looks gorgeous Duppy, hope you had a...

    Posted by Angelabikerbabe, 13-07-19
    Wow, that's looks gorgeous Duppy, hope you had a great day.
    496 Replies
    29,387 Views
  22. Hope Holly is ok x x

    Posted by Angelabikerbabe, 12-07-19
    Hope Holly is ok x x
    496 Replies
    29,387 Views
  23. Hi Alwyn, you're talking to other customers on...

    Posted by Angelabikerbabe, 11-07-19
    Hi Alwyn, you're talking to other customers on this forum.
    You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then...
    1 Replies
    40 Views
  24. Hi, PP dont have call centres. If you want to...

    Posted by Angelabikerbabe, 10-07-19
    Thread: Bills
    Hi, PP dont have call centres.
    If you want to make a one off payment...here's a link:

    One off payment link:...
    1 Replies
    49 Views