Type: Posts; User: Angelabikerbabe
Posted by Angelabikerbabe, 23-07-19Thread: Negative account balance
If you have a minus figure , this means your account is in debit. Your DDs are too low.
You should always be in credit by approx 1 months' DD amount.
Your DDs should be the same for 6 months...2 Replies33 Views
Posted by Angelabikerbabe, 23-07-19Thread: Final Bill
A swich nirmally takes up to 6 weeks to complete.
Once the switch has completed, PP will issue your final bill and if you're in credit, they will refund you.
Don't cancel your DD, because...2 Replies31 Views
Thread: Switching to pure planet
Hi, you should get an email confirming your details, payments and switch date.
If you haven't, I would either try again or contact PP directly via Wattbot.
You need to send your message to the...1 Replies20 Views
Thread: One off payment
Ooh, we replied at the exact same time.....spooky 👻5 Replies38 Views
Thread: smart meter
Hi, it is normal to take a while to get everything sorted at the other end, until the point you don't have to send readings. In the mean time, continue to send your readings. As Woz says, it's...3 Replies44 Views
Thread: Odd meter reading expections
Hi, as long as you are submitting correct readings, you have nothing to worry about. You will only be charged for what you use.
If you need to, you can send photos of the readings via wattbot.2 Replies29 Views
Thread: Smart Meter Install
Hi, Sounds like PP needs to switch something on at their end.
This happened to me, so I just contacted them and they sorted it out.
You need to send your message to the team directly via...4 Replies68 Views
Hi, you should always be in credit by roughly 1 months DD at any time.
So if you're way over that in credit, you can ask PP to review and refund.
You need to send your message to the team...1 Replies27 Views
Posted by Angelabikerbabe, 19-07-19
Great spotlight Stephen. 👍👍👍👍7 Replies162 Views
Posted by Angelabikerbabe, 19-07-19Thread: Smart Meter Install
is it the actual meter which is showing this , or the in home display?4 Replies68 Views
Posted by Angelabikerbabe, 17-07-19Thread: Meter readings.
Hi , it depends when you submit your readings. For example, If you submit them 2 days before your payment date, PP will estimate the usage for the last 3 days, but use your readings for the rest of...3 Replies60 Views
Posted by Angelabikerbabe, 17-07-19Thread: wattbot
Hi, just been on myself and I had no problems accessing Wattbot.
you're talking to other customers on this forum, not PURE planet employees.
You need to send your message to the team directly...5 Replies61 Views
Posted by Angelabikerbabe, 16-07-19
Ooooooooohhhhh!!!!! :D:up::up:9 Replies378 Views
Posted by Angelabikerbabe, 15-07-19Thread: meter readings annoyance
Don't take it personally, because it's just an automated response, just in case of a input m8stake. But it's obviously fired due to your bills now being lower than previously.
Its...6 Replies114 Views
Wow, what a mens final. I'm exhausted just watching them! Well done Djokovic.
Could've gone either way tho.
F1 was good too, well done Lewis! What a star.13 Replies153 Views
Thread: Wimbledon - who's going to win?
Aye, that match was great, thought Serena was gonna come back at the start of the 2nd set.
I had 2 screens to watch, as the F1 qualifying was on at the same time.
Will be doing the same...42 Replies761 Views
Posted by Angelabikerbabe, 13-07-19Thread: What made me happy today
Wow, that's looks gorgeous Duppy, hope you had a great day.496 Replies29,387 Views
Posted by Angelabikerbabe, 11-07-19Thread: Direct debit payment
Hi Alwyn, you're talking to other customers on this forum.
You need to send your message to the team directly via Wattbot.
if you go to the app and click on the 3 lines at the top right, then...1 Replies40 Views