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Type: Posts; User: Duppy

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  1. Hi Jandobrown, Are you saying that the send...

    Posted by Duppy, 18-08-19
    Thread: Meter reading
    Hi Jandobrown,
    Are you saying that the send meter reading moon is not showing on the app. If that's the case and you want to send readings early, go to the menu ( three lines top right ) you will...
    2 Replies
    26 Views
  2. Hi Scubaseahorse, Thanks, I've never really...

    Posted by Duppy, 18-08-19
    Hi Scubaseahorse,
    Thanks, I've never really thought about it, but you could have the answer, my wife is also 12 years my junior.
    6 Replies
    111 Views
  3. Hi Prince, follow this link, it should help ...

    Posted by Duppy, 16-08-19
    Thread: Smart meter
    Hi Prince,
    follow this link, it should help

    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    2 Replies
    24 Views
  4. Hi Dan, here is a section of the FAQ'S about...

    Posted by Duppy, 16-08-19
    Hi Dan, here is a section of the FAQ'S about payments.

    If you need to make a one-off payment, contact our Member Services team using either your Pure Planet app, at purepla.net or email us at...
    1 Replies
    15 Views
  5. Hi DJHL. Welcome to the community. Access to...

    Posted by Duppy, 16-08-19
    Hi DJHL.
    Welcome to the community.

    Access to your Pure Planet account used to be via smart phone app only, they have now introduced a website version via which you can access your account. If you...
    3 Replies
    26 Views
  6. When the link took you to Wattbot, did you open...

    Posted by Duppy, 16-08-19
    When the link took you to Wattbot, did you open the bot?. Open Wattbot, your questions and answers should be there
    2 Replies
    38 Views
  7. Hello Megs, Welcome to the community, don't...

    Posted by Duppy, 16-08-19
    Thread: Moving in
    Hello Megs,
    Welcome to the community, don't panic you will still have electric, but from the date you move in to the date you switch you will be a deemed customer of whoever the supplier is now, You...
    1 Replies
    17 Views
  8. Wattbot is working again now, try again. Don't...

    Posted by Duppy, 16-08-19
    Wattbot is working again now, try again. Don't forget to start your message with " message the team" (without the"")
    6 Replies
    125 Views
  9. Hi Pete07 As it's your first post Welcome to the...

    Posted by Duppy, 16-08-19
    Thread: Smart meters
    Hi Pete07
    As it's your first post Welcome to the community, no you don't have to have a smart meter if you don't want one, it's not compulsory
    2 Replies
    27 Views
  10. If you are trying to sign in to the web account...

    Posted by Duppy, 16-08-19
    If you are trying to sign in to the web account on the phone that has the app, the sign in email will take you to the app.
    For now until the problems are fixed you could uninstall the app then try...
    17 Replies
    198 Views
  11. Nataly posted about this issue yesterday, here is...

    Posted by Duppy, 14-08-19
    Nataly posted about this issue yesterday, here is her post

    Hey guys

    A quick update from our Tech Team - since our last release it's likely that (especially on Android) you'd need to scroll down...
    4 Replies
    40 Views
  12. I don't think it will make much difference,...

    Posted by Duppy, 14-08-19
    I don't think it will make much difference, wherever there is a uni, there is normally a plethora of fast food establishments nearby
    5 Replies
    63 Views
  13. Hi 8ra4827, What type of meter do you have at...

    Posted by Duppy, 14-08-19
    Thread: Smart meters
    Hi 8ra4827,
    What type of meter do you have at the moment if it is the old style non smart meter you can apply via the link woz posted, if it's a smart meter, that will not be changed but upgraded so...
    2 Replies
    40 Views
  14. i am in a similar situation to you, my SM was...

    Posted by Duppy, 13-08-19
    i am in a similar situation to you, my SM was fitted end of May, and although I can and do send meter readings via the app, only the electric shows, and I have not received a statement since...
    13 Replies
    360 Views
  15. There are currently issues with the IHD's, have a...

    Posted by Duppy, 11-08-19
    Thread: Smart metet
    There are currently issues with the IHD's, have a look at this post for more information
    https://community.purepla.net/threads/6174-Smart-meter-IHD-issues-update?highlight=IHD+display
    2 Replies
    35 Views
  16. Hi Glen65. In a word, yes, but, you will have...

    Posted by Duppy, 11-08-19
    Hi Glen65.
    In a word, yes, but, you will have to contact your current provider and ask them to switch your meters to credit mode before you switch
    23 Replies
    39,667 Views
  17. Hi Bojangles, You can see the meter readings on...

    Posted by Duppy, 11-08-19
    Hi Bojangles,
    You can see the meter readings on the IHD, if you press home button, scroll down to meters, you have a choice of electric or gas, select the one you want and you will see the readings...
    80 Replies
    2,790 Views
  18. Hi NeilMack I don't believe showing the usage...

    Posted by Duppy, 11-08-19
    Hi NeilMack

    I don't believe showing the usage in £'s will be more meaningful, KWhrs will always remain constant , whereby any changes in cost will skew the results
    6 Replies
    158 Views
  19. Hi Citrussharp, As Angela says you will need to...

    Posted by Duppy, 10-08-19
    Hi Citrussharp,
    As Angela says you will need to contact PP team direct as above, but did you receive a " sorry you are leaving " email, you should have done. If you had this erroneous switch could...
    4 Replies
    74 Views
  20. The first phone I had was a Motorola similar to...

    Posted by Duppy, 09-08-19
    The first phone I had was a Motorola similar to Jon1's but came in a carry bag.I used it when I was working as a driving instructor in the late 80's to mid 90's
    15 Replies
    236 Views
  21. Careful Marc,you could be opening the floodgates...

    Posted by Duppy, 09-08-19
    Careful Marc,you could be opening the floodgates for extra work
    18 Replies
    1,417 Views
  22. Hi Amamdawhitty, If you go to the app, account,...

    Posted by Duppy, 09-08-19
    Thread: Leaving
    Hi Amamdawhitty,
    If you go to the app, account, there is a box with " move home " click that and enter details as requested, you only need to do that a few days before you leave. Your partner will...
    1 Replies
    34 Views
  23. Hi Playfair91, As it's your first post, Welcome...

    Posted by Duppy, 08-08-19
    Hi Playfair91,
    As it's your first post, Welcome to the community.

    The Direct debits are fixed, you pay more in the winter months as it's colder/darker. After approx 6 months PP will review your...
    1 Replies
    30 Views
  24. The IHD seems to be working fine, it is just the...

    Posted by Duppy, 07-08-19
    The IHD seems to be working fine, it is just the meter details that they are waiting on. Meanwhile I am not that bothered as I know my payments will cover the statement when it comes
    80 Replies
    2,790 Views
  25. Hi Marc, unfortunately I don't think it will fix...

    Posted by Duppy, 07-08-19
    Hi Marc, unfortunately I don't think it will fix my issue until the team get the gas meter details issue fixed, even my gas closing reading which I sent in does not show
    80 Replies
    2,790 Views