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Type: Posts; User: woz

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  1. Hi JaneR go to help, ask wattbot, type message...

    Posted by woz, 18-08-19
    Thread: Isolator switch
    Hi JaneR
    go to help, ask wattbot, type message the team and ask there. Someone will get back to you to organise it. (replies not instant - 24 hrs)
    1 Replies
    8 Views
  2. hi Richardw ​Check the readings used on each,...

    Posted by woz, 18-08-19
    hi Richardw
    ​Check the readings used on each, they may have been updated, (Was the may bill your first bill?) or it could be a correction to the membership fee? (which is tiny)
    ​Have a look at the...
    2 Replies
    14 Views
  3. Bev, you've named your ipad Roger?

    Posted by woz, 18-08-19
    Thread: Second property
    Bev, you've named your ipad Roger?
    7 Replies
    55 Views
  4. 99 Replies
    7,239 Views
  5. I'd quite like a chocolate fireguard (to go with...

    Posted by woz, 17-08-19
    I'd quite like a chocolate fireguard (to go with my chocolate teapot) think of the fun you could have.

    Don't take it to :heart: Stephen.
    8 Replies
    65 Views
  6. hi Jandobrown what date did you switch in? It's...

    Posted by woz, 17-08-19
    Thread: Meter reading
    hi Jandobrown
    what date did you switch in? It's possible that your account is still being set up and there is a query about the meters.
    Can you check your emails to see if PP have sent a request...
    2 Replies
    25 Views
  7. Poll: Thanks Bev! haha - I knew that would happen hence...

    Posted by woz, 17-08-19
    Thanks Bev! haha - I knew that would happen hence my latest idea post.
    6 Replies
    47 Views
  8. hi Olivia can you give us some more details of...

    Posted by woz, 17-08-19
    hi Olivia
    can you give us some more details of what you're using app on phone or tablet, or online, what device you're on, what you've tried so far?
    Sorry, very hard to offer help without the...
    6 Replies
    53 Views
  9. hi Olivia Not sure if you're on the app or in a...

    Posted by woz, 17-08-19
    hi Olivia
    Not sure if you're on the app or in a browser.
    Did you go beyond looking at the quote figures? (important)

    If browser it sounds like your browser has got it's knickers in a twist (if...
    6 Replies
    53 Views
  10. hi ekranoplan I'd make contact with your local...

    Posted by woz, 17-08-19
    hi ekranoplan

    I'd make contact with your local fire brigade before it's removed and seek advice. Sh*t happens and it may be one in a million or maybe caused by a loose cable (not tightened...
    2 Replies
    20 Views
  11. hi ekranoplan Apart from it not being shown in...

    Posted by woz, 17-08-19
    hi ekranoplan
    Apart from it not being shown in chart form, swiping right (or left if you've swiped already) along the figures at the top will show your usage in each month.
    What happens to the...
    2 Replies
    20 Views
  12. hi yuyu Your post is a little unclear. I'm not...

    Posted by woz, 16-08-19
    hi yuyu
    Your post is a little unclear. I'm not sure whether you've moved away from Pure planet or moved into a property already supplied by Pure Planet. The advice would be different in each case....
    2 Replies
    34 Views
  13. hi Prince answered in your other post here...

    Posted by woz, 16-08-19
    Thread: Smart meter
    hi Prince answered in your other post here
    1 Replies
    25 Views
  14. hi Prince yes you can register your interest...

    Posted by woz, 16-08-19
    Thread: Smart meter
    hi Prince
    yes you can register your interest HERE
    2 Replies
    24 Views
  15. Poll: Just for fun - a birthday month poll. Which is your birth month and would you change it?

    Posted by woz, 16-08-19
    Just for fun, which is your birth month? Modern birthstones are listed too.
    Do you wish yours was a different month or are you very happy with the month you have? Tell us why?

    Click on one birth...
    6 Replies
    47 Views
  16. it's a gingerbread mini! Thanks! Love the...

    Posted by woz, 16-08-19
    it's a gingerbread mini! Thanks!
    Love the meerkat by the way, I wonder if it has a meer history of the Kalahari degree...
    5 Replies
    44 Views
  17. hi Suzanne, have you logged in with your email...

    Posted by woz, 16-08-19
    hi Suzanne, have you logged in with your email (presumably the one you used on MSE), and your account should show you the progress of your switch.
    Have a look HERE
    "If you find Pure Planet through...
    2 Replies
    28 Views
  18. 2625Great, thanks for the update. Nice to hear...

    Posted by woz, 16-08-19
    2625Great, thanks for the update.
    Nice to hear it's working, are you North or South?
    5 Replies
    44 Views
  19. Nice try NiceDynamite! ​Yes lots of people get...

    Posted by woz, 16-08-19
    Nice try NiceDynamite!
    ​Yes lots of people get this or the higher than message, the algorithm isn't great.
    That said, keep an eye on your balance on the statement long term, if it persistently...
    1 Replies
    13 Views
  20. hi Lenny My preference for multiple accounts has...

    Posted by woz, 16-08-19
    Thread: Second property
    hi Lenny
    My preference for multiple accounts has been and still is to use more than one device, it's so much easier, and as you say having a PC login capability has made that even more viable. ...
    7 Replies
    55 Views
  21. Thanks for the helpful feedback. Notwithstanding...

    Posted by woz, 16-08-19
    Thanks for the helpful feedback. Notwithstanding that in this case the FAQ were of no help, I did say if it didn't come right then it would need to be looked at at PP's end which is what has...
    8 Replies
    65 Views
  22. Firstly I find that hard to believe (never come...

    Posted by woz, 16-08-19
    Firstly I find that hard to believe (never come across it) but then I wonder if they've not come across it because other installers might have quietly taken off the clip and re-attached it, adding...
    6 Replies
    61 Views
  23. hi micmac It all depends if your new property's...

    Posted by woz, 16-08-19
    hi micmac
    It all depends if your new property's meters have been registered on the meter database.
    Is it a new new house or an old new house?
    Do you know who the current supplier is (pardon the...
    1 Replies
    16 Views
  24. hi Averyp just to say this is a public community...

    Posted by woz, 16-08-19
    Thread: Set up
    hi Averyp
    just to say this is a public community and you've posted personal info so I've flagged it.

    When you say you've requested please can you say if you've completed registration in the app...
    1 Replies
    24 Views
  25. hi Ged if you aren't getting the option to see...

    Posted by woz, 16-08-19
    Thread: Refer friend
    hi Ged
    if you aren't getting the option to see your referral link (it's very hard to say if it's finger trouble at your end or PP), may I make a suggestion?
    ​Ask your son to download the app, or go...
    2 Replies
    14 Views