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Type: Posts; User: stephenrand

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  1. Hi Kiran Others will be able to comment on the...

    Posted by stephenrand, 25-08-19
    Hi Kiran

    Others will be able to comment on the issues around Safari, but just to say if you haven't completed the application and received a welcome pack by email, then the switch hasn't begun and...
    2 Replies
    16 Views
  2. Hi Janet As this is your first post, welcome...

    Posted by stephenrand, 24-08-19
    Hi Janet

    As this is your first post, welcome to the Pure Planet community!

    I'd do two things:

    1. Open the app, click on the three little bars top right hand corner, select Help, choose...
    1 Replies
    21 Views
  3. Hi Adrian It should have been fixed - it...

    Posted by stephenrand, 23-08-19
    Hi Adrian

    It should have been fixed - it worked ok for me yesterday. Have you got the latest version of the app? Or you could do it online at www.purepla.net?
    Post back if you are still having...
    10 Replies
    117 Views
  4. Hi Nosivad As this is your first post, welcome...

    Posted by stephenrand, 23-08-19
    Thread: Bills
    Hi Nosivad
    As this is your first post, welcome to the Pure Planet community!
    Your monthly statement comes by email, currently can't be accessed via the app. Nearly all the info on it is available...
    1 Replies
    20 Views
  5. And just a thought - is it right/fair that...

    Posted by stephenrand, 23-08-19
    And just a thought - is it right/fair that one-fuel switchers get the same as dual-fuel switchers when only contributing half the amount? Only asking...
    15 Replies
    398 Views
  6. If your switch is underway you get a welcome pack...

    Posted by stephenrand, 22-08-19
    If your switch is underway you get a welcome pack by email. Worth checking your spam folder. If you haven't had that email, probably simplest to start the process again.
    Post back if you are still...
    1 Replies
    38 Views
  7. No desire to raise your blood pressure any...

    Posted by stephenrand, 22-08-19
    No desire to raise your blood pressure any further, but just to say I don't think anyone reading this is in a position to contact cheap energy club on your behalf.
    22 Replies
    224 Views
  8. Hi Tom Sorry you are still having problems...

    Posted by stephenrand, 22-08-19
    Hi Tom

    Sorry you are still having problems with the referral vouchers, as you were when I answered you back in February.

    I'm not sure what email you are expecting. If you open the app, click on...
    1 Replies
    27 Views
  9. Your monthly statement will show your VAT...

    Posted by stephenrand, 22-08-19
    Thread: Paper invoice
    Your monthly statement will show your VAT payments.

    Stephen
    3 Replies
    543 Views
  10. I think contact about installations comes via...

    Posted by stephenrand, 22-08-19
    I think contact about installations comes via text:

    "As we start to install the SMETS2 meters in new locations we're going to be sending a SMS text message to you.

    The text will read:

    Great...
    13 Replies
    470 Views
  11. This is a fair point. It would be interesting to...

    Posted by stephenrand, 22-08-19
    This is a fair point. It would be interesting to know what is driving this marketing initiative. I know it's not unheard of for it to take a year to recoup the marketing outlay to gain a new member,...
    15 Replies
    398 Views
  12. Hi there What emails are you expecting?...

    Posted by stephenrand, 22-08-19
    Hi there

    What emails are you expecting? Judging by Marc's last update

    https://community.purepla.net/threads/6083-Second-generation-(SMETS2)-smart-meters-eligibility

    and the subsequent...
    13 Replies
    470 Views
  13. Carbon offsetting

    Posted by stephenrand, 22-08-19
    The fuss about Harry and Meghan's flights prompted this very negative blog

    https://blogs.spectator.co.uk/2019/08/elton-john-and-the-inconvenient-truth-about-carbon-offsetting/

    Be good to hear...
    0 Replies
    21 Views
  14. I'm hoping the system is unstable, otherwise it...

    Posted by stephenrand, 21-08-19
    Thread: Smart meter
    I'm hoping the system is unstable, otherwise it might be me that's unstable...
    4 Replies
    62 Views
  15. Hi Squidgy Same answer as the last time you...

    Posted by stephenrand, 21-08-19
    Hi Squidgy

    Same answer as the last time you asked!

    https://community.purepla.net/threads/6366-2-houses-can-I-use-same-app?p=34198#post34198

    Stephen
    3 Replies
    48 Views
  16. Hi there 1. When you post here you are not...

    Posted by stephenrand, 21-08-19
    Hi there

    1. When you post here you are not talking directly to Pure Planet, but to their customers.

    2. As it's a public forum, you might want to edit your post to remove your personal...
    22 Replies
    224 Views
  17. Hi there It's working ok for me, but that's not...

    Posted by stephenrand, 21-08-19
    Thread: Wattbot
    Hi there
    It's working ok for me, but that's not a lot of help to you...

    Your final bill came by email, you should be able to reply to that? Worth a try

    Otherwise, you could direct message one...
    3 Replies
    34 Views
  18. Hi Mike I think every energy supplier is...

    Posted by stephenrand, 21-08-19
    Thread: Smart meter
    Hi Mike

    I think every energy supplier is obliged by the government to promote and supply smart meters.

    Pure Planet are currently trialling the rollout of the second generation smart meters,...
    4 Replies
    62 Views
  19. Hi ShirleyW As this is your first post,...

    Posted by stephenrand, 21-08-19
    Thread: New customer
    Hi ShirleyW

    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers - who are usually a...
    1 Replies
    24 Views
  20. Sorry you have had such a negative experience - I...

    Posted by stephenrand, 21-08-19
    Sorry you have had such a negative experience - I think I can safely say that the vast majority of customers don't have a problem with the app, and now you can run your account via the website, you...
    4 Replies
    59 Views
  21. Hi Berry As I understand it, if you clicked on...

    Posted by stephenrand, 21-08-19
    Hi Berry

    As I understand it, if you clicked on the referral link sent by your parents to start your switch process, then you - and they - will get your reward when your switch is complete.
    ...
    3 Replies
    61 Views
  22. Hi Charlotte As this is your first post,...

    Posted by stephenrand, 20-08-19
    Thread: Bill
    Hi Charlotte

    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers - and they are a helpful...
    2 Replies
    42 Views
  23. Have you tried opening the app, logging on then...

    Posted by stephenrand, 20-08-19
    Have you tried opening the app, logging on then clicking on the three little bars top right hand corner?

    Stephen
    90 Replies
    14,048 Views
  24. Dear Pam I am so sorry to read this, please...

    Posted by stephenrand, 20-08-19
    Thread: bereavement
    Dear Pam

    I am so sorry to read this, please accept my condolences. Dealing with things like this is always difficult in these circumstances.

    The readers of these posts are mainly fellow...
    2 Replies
    62 Views
  25. Hi there 1. You should always be roughly one...

    Posted by stephenrand, 20-08-19
    Thread: Credit
    Hi there

    1. You should always be roughly one month's payment in credit because you pay in advance for your energy.

    2. It's not unusual to build up credit in the summer months, because despite...
    3 Replies
    60 Views