Type: Posts; User: TonyMcH
Posted by TonyMcH, 02-02-19Thread: Direct debit
It takes about 6 weeks for your old supplier to provide a final bill. If they have recovered too much from you against the final bill they will issue a refund.
I wouldn’t cancel your DD...2 Replies188 Views
Do PP owe you the credit or your previous supplier ?. If it’s your previous supplier then there is no point in cancelling the PP DD as its not their responsibility to provide the refund...5 Replies301 Views
Thread: Monthly payments
I can completely understand the nervousness, but it all works out the same over the year. PP product isn’t for everyone and the good news is that there are plenty of other retailers to...3 Replies207 Views
Thread: Reading a Three phase meter
I have an old ferraris type 3phase meter and it just has two registers ‘normal’ & ‘low’ as prior to the heating being upgraded in the house it had storage heating throughout. As per jon1’s earlier...6 Replies348 Views
Posted by TonyMcH, 27-12-18Thread: Supply of energy
It’s a really good question. But I guess the answer is that it’s more a supply versus demand question....if demand goes up so will the desire to produce more of the renewables ‘product’....2 Replies197 Views
Posted by TonyMcH, 12-12-18
This is a great Christmas playlist....found it hard to choose....but my vote went for Shakin S !!
TonyMcH7 Replies1,424 Views
Posted by TonyMcH, 03-12-18Thread: Moved house
Take the meter readings at your earliest opportunity at your new property and instigate a switch again through the PP app in the same way you did last time round. You may have to find out...1 Replies144 Views
Posted by TonyMcH, 30-11-18Thread: Emails from current supplier
Has your existing supplier indicated why they have stopped the switch ?.....normally switching can only be stopped due to debt on the account, however You can't be stopped from switching if...2 Replies336 Views
Posted by TonyMcH, 30-11-18Thread: Estimated bills
The good news is that you will never be charged twice for the energy you consume and it will eventually reconcile. As David says your monthly DD stays the same (with a summer winter...5 Replies490 Views
Thread: Moving home
I’m not sure you can, this is pretty much an industry average switching time I beleive. The good news is that when you move in to your new home the encumber supplier for the property will...3 Replies377 Views
Sorry to hear you are having DD problems and appreciate the concern over double payments, If you go to the Help section of the PP app, find WattBott and type in ‘Message the team’ along...3 Replies379 Views
Thread: Meter readings
Why don’t you take your own meter readings on a daily basis to work this out ?. All you need to do is take your elec daily readings, work out the difference each day which is equivalent...2 Replies311 Views
Thread: Ex Toto supply
When you press the number ‘9’ on the smart meter keyboard it comes up with the word ‘VOLUME’ and then shows your meter reading in m3.
As Woz has said in an earlier post (and contrary to...10 Replies825 Views
Thread: Pureplanet app
Terry the Morganist
Firstly i love the name !.....I agree that the PP app isnt perfect and has a few glitches at times but more than 10k members have now signed up and are enjoying the benefits of...3 Replies302 Views
The terms of the PP supply are that payment is by Direct debit only with first payment taken on your switching date.
TonyMcH1 Replies252 Views
Thread: email app
I guess thats the beauty of a competitive retail market - you can choose your preferred retailer based on price, brand, social values, ease of interaction etc..etc
The PP way wont be for everyone...5 Replies438 Views
There are many situations throughout the UK where more than one meter is installed or more than one MPAN exists for a particular property. More often than not this is for 'historic' reasons (two...6 Replies465 Views
Thread: Unable to read meter
You can use the PP app to sign up to the preferance service, which will give you access to higher service levels such as having your meter read by a third party.
Welcome to the PP...2 Replies293 Views
I haven t worked out how to do emojis yet or else I’d have a few embarrassed faces !15 Replies2,154 Views