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Type: Posts; User: stephenrand

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  1. Hi Tom Sorry you are still having problems...

    Posted by stephenrand, 22-08-19
    Hi Tom

    Sorry you are still having problems with the referral vouchers, as you were when I answered you back in February.

    I'm not sure what email you are expecting. If you open the app, click on...
    1 Replies
    10 Views
  2. Your monthly statement will show your VAT...

    Posted by stephenrand, 22-08-19
    Thread: Paper invoice
    Your monthly statement will show your VAT payments.

    Stephen
    3 Replies
    523 Views
  3. I think contact about installations comes via...

    Posted by stephenrand, 22-08-19
    I think contact about installations comes via text:

    "As we start to install the SMETS2 meters in new locations we're going to be sending a SMS text message to you.

    The text will read:

    Great...
    13 Replies
    430 Views
  4. This is a fair point. It would be interesting to...

    Posted by stephenrand, 22-08-19
    This is a fair point. It would be interesting to know what is driving this marketing initiative. I know it's not unheard of for it to take a year to recoup the marketing outlay to gain a new member,...
    9 Replies
    224 Views
  5. Hi there What emails are you expecting?...

    Posted by stephenrand, 22-08-19
    Hi there

    What emails are you expecting? Judging by Marc's last update

    https://community.purepla.net/threads/6083-Second-generation-(SMETS2)-smart-meters-eligibility

    and the subsequent...
    13 Replies
    430 Views
  6. Carbon offsetting

    Posted by stephenrand, 22-08-19
    The fuss about Harry and Meghan's flights prompted this very negative blog

    https://blogs.spectator.co.uk/2019/08/elton-john-and-the-inconvenient-truth-about-carbon-offsetting/

    Be good to hear...
    0 Replies
    11 Views
  7. I'm hoping the system is unstable, otherwise it...

    Posted by stephenrand, 21-08-19
    Thread: Smart meter
    I'm hoping the system is unstable, otherwise it might be me that's unstable...
    4 Replies
    38 Views
  8. Hi Squidgy Same answer as the last time you...

    Posted by stephenrand, 21-08-19
    Hi Squidgy

    Same answer as the last time you asked!

    https://community.purepla.net/threads/6366-2-houses-can-I-use-same-app?p=34198#post34198

    Stephen
    3 Replies
    25 Views
  9. Hi there 1. When you post here you are not...

    Posted by stephenrand, 21-08-19
    Hi there

    1. When you post here you are not talking directly to Pure Planet, but to their customers.

    2. As it's a public forum, you might want to edit your post to remove your personal...
    9 Replies
    64 Views
  10. Hi there It's working ok for me, but that's not...

    Posted by stephenrand, 21-08-19
    Thread: Wattbot
    Hi there
    It's working ok for me, but that's not a lot of help to you...

    Your final bill came by email, you should be able to reply to that? Worth a try

    Otherwise, you could direct message one...
    3 Replies
    23 Views
  11. Hi Mike I think every energy supplier is...

    Posted by stephenrand, 21-08-19
    Thread: Smart meter
    Hi Mike

    I think every energy supplier is obliged by the government to promote and supply smart meters.

    Pure Planet are currently trialling the rollout of the second generation smart meters,...
    4 Replies
    38 Views
  12. Hi ShirleyW As this is your first post,...

    Posted by stephenrand, 21-08-19
    Thread: New customer
    Hi ShirleyW

    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers - who are usually a...
    1 Replies
    17 Views
  13. Sorry you have had such a negative experience - I...

    Posted by stephenrand, 21-08-19
    Sorry you have had such a negative experience - I think I can safely say that the vast majority of customers don't have a problem with the app, and now you can run your account via the website, you...
    4 Replies
    47 Views
  14. Hi Berry As I understand it, if you clicked on...

    Posted by stephenrand, 21-08-19
    Hi Berry

    As I understand it, if you clicked on the referral link sent by your parents to start your switch process, then you - and they - will get your reward when your switch is complete.
    ...
    3 Replies
    39 Views
  15. Hi Charlotte As this is your first post,...

    Posted by stephenrand, 20-08-19
    Thread: Bill
    Hi Charlotte

    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers - and they are a helpful...
    2 Replies
    30 Views
  16. Have you tried opening the app, logging on then...

    Posted by stephenrand, 20-08-19
    Have you tried opening the app, logging on then clicking on the three little bars top right hand corner?

    Stephen
    90 Replies
    13,920 Views
  17. Dear Pam I am so sorry to read this, please...

    Posted by stephenrand, 20-08-19
    Thread: bereavement
    Dear Pam

    I am so sorry to read this, please accept my condolences. Dealing with things like this is always difficult in these circumstances.

    The readers of these posts are mainly fellow...
    2 Replies
    51 Views
  18. Hi there 1. You should always be roughly one...

    Posted by stephenrand, 20-08-19
    Thread: Credit
    Hi there

    1. You should always be roughly one month's payment in credit because you pay in advance for your energy.

    2. It's not unusual to build up credit in the summer months, because despite...
    3 Replies
    49 Views
  19. Around six weeks is normal for any company, as...

    Posted by stephenrand, 20-08-19
    Around six weeks is normal for any company, as it's an industry process. Can be quicker, unusual for it to be longer. You haven't changed your address? And is your direct debit still open? Final...
    10 Replies
    99 Views
  20. Hi pauln As this is your first post, welcome...

    Posted by stephenrand, 20-08-19
    Hi pauln

    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet, but to your fellow customers, who are usually a helpful...
    2 Replies
    78 Views
  21. Hi Mtotheo As this is your first post, welcome...

    Posted by stephenrand, 20-08-19
    Hi Mtotheo

    As this is your first post, welcome to the Pure Planet community!

    Have you tried this? https://purepla.net/smart-meters

    Apologies if you already have.

    Stephen
    1 Replies
    33 Views
  22. Hi Andrew As this is your first post, welcome...

    Posted by stephenrand, 19-08-19
    Thread: My bill
    Hi Andrew

    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers. But they are a helpful...
    4 Replies
    54 Views
  23. Hi there First, if you have been at the...

    Posted by stephenrand, 19-08-19
    Hi there

    First, if you have been at the property for a year and have your current supplier's statements, it's easy to get the estimate pretty close.

    If that's not possible, then you can ask...
    6 Replies
    82 Views
  24. Hi Paul You'll need to open the app, logon,...

    Posted by stephenrand, 19-08-19
    Hi Paul
    You'll need to open the app, logon, click on the three little bars top right hand corner, select Help, then choose Wattbot, put 'message the team' (without the quote marks) in the question...
    90 Replies
    13,920 Views
  25. Thanks for sharing, I think it would have to be...

    Posted by stephenrand, 19-08-19
    Thanks for sharing, I think it would have to be the last one

    Stephen
    20 Replies
    2,011 Views