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Type: Posts; User: stephenrand

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  1. Hi Guy As this is your first post, welcome to...

    Posted by stephenrand, 17-10-19
    Thread: Meter Reading
    Hi Guy

    As this is your first post, welcome to the Pure Planet community!

    The frustrating news is that smart meter functionality is not switching to new suppliers. It is hoped that this will be...
    2 Replies
    37 Views
  2. Your property has an account with a supplier, so...

    Posted by stephenrand, 17-10-19
    Your property has an account with a supplier, so you have to switch to join Pure Planet, and you will have to pay the current supplier for the energy used until the switch is complete.

    Hold on to...
    2 Replies
    29 Views
  3. Hi Taralara These are a few comments intended...

    Posted by stephenrand, 17-10-19
    Hi Taralara

    These are a few comments intended to help and/or give some clarification:

    1. I was a little concerned at the latest MSE promotion, when the email paragraph made no reference to the...
    6 Replies
    121 Views
  4. Hi Luke As this is your first post, welcome to...

    Posted by stephenrand, 17-10-19
    Hi Luke

    As this is your first post, welcome to the Pure Planet community!

    I'm afraid the honest answer is there's nothing you can do. The system is due to be 'fixed' so it will start working...
    1 Replies
    37 Views
  5. Hi Sandra Does this quote from another thread...

    Posted by stephenrand, 17-10-19
    Thread: 3am thoughts??
    Hi Sandra

    Does this quote from another thread help? If it doesn't, loads of your fellow customers will be pleased to explain further!

    Stephen

    All renewable energy suppliers have to match the...
    2 Replies
    51 Views
  6. Hi Scottishborderer As this is your first post,...

    Posted by stephenrand, 16-10-19
    Hi Scottishborderer
    As this is your first post, welcome to the Pure Planet community!

    Just wondering if you tried to login early today? There was a temporary unavailability while it was being...
    1 Replies
    35 Views
  7. Hi there If you had your smart meter installed...

    Posted by stephenrand, 16-10-19
    Hi there
    If you had your smart meter installed since you joined Pure Planet (which, if so, was remarkably quick) it was installed by Magnum, their number is listed on their website as
    01164 783...
    16 Replies
    120 Views
  8. It's a bit difficult to understand this - you...

    Posted by stephenrand, 16-10-19
    Thread: leaving
    It's a bit difficult to understand this - you don't get bills from Pure Planet, you get statements, because you pay in advance by monthly direct debit. So if you haven't paid anything, you haven't...
    5 Replies
    94 Views
  9. Gray4276 has asked for help from the team - one...

    Posted by stephenrand, 15-10-19
    Gray4276 has asked for help from the team - one of them will confirm whether it will be possible to run your mother's account using a different email address from your own. It's slightly clunky...
    5 Replies
    43 Views
  10. 7 Replies
    374 Views
  11. Hi there That's simple! Keep your direct debit...

    Posted by stephenrand, 15-10-19
    Thread: Refund
    Hi there
    That's simple! Keep your direct debit open, and when your final meter readings have been agreed between PP and your new supplier (an industry process that can take up to six weeks) you will...
    1 Replies
    20 Views
  12. Hi Gary As this is your first post, welcome to...

    Posted by stephenrand, 15-10-19
    Hi Gary
    As this is your first post, welcome to the Pure Planet community!

    I'm wondering if you have just started a switch to Pure Planet? That triggers an email welcome pack from Pure Planet, and...
    1 Replies
    24 Views
  13. Hi there The Pure Planet payment system is based...

    Posted by stephenrand, 15-10-19
    Thread: Billing
    Hi there
    The Pure Planet payment system is based on the 60/40 winter/summer split. If you have your winter payments reduced you will have your summer payments reduced, unless you want to make...
    2 Replies
    51 Views
  14. Assuming you mean your MPAN number, you'll find...

    Posted by stephenrand, 15-10-19
    Assuming you mean your MPAN number, you'll find it on your monthly statement
    2 Replies
    26 Views
  15. https://www.moneysavingexpert.com/utilities/boiler...

    Posted by stephenrand, 15-10-19
    https://www.moneysavingexpert.com/utilities/boiler-insurance/

    I was going to buy cover, then discovered I already had it on my home emergency insurance... so saved a lot of money!
    2 Replies
    28 Views
  16. Find Help then choose Wattbot. Then type 'Make a...

    Posted by stephenrand, 14-10-19
    Thread: Final bill
    Find Help then choose Wattbot. Then type 'Make a one-off payment'.

    ​Watt will take your details - including the best time for the collections team to get in touch to take the payment.
    1 Replies
    63 Views
  17. In today's Times - Renewable energy outperforms fossil fuels for a whole quarter

    Posted by stephenrand, 14-10-19
    Wind and solar farms and other sources of renewable power have produced more electricity than fossil fuels for the first time in a three-month period.

    Renewable power has previously exceeded...
    1 Replies
    115 Views
  18. Hi Plaid See previous answer to Gavind... It's...

    Posted by stephenrand, 13-10-19
    Hi Plaid
    See previous answer to Gavind...
    It's worth taking a photo of your meters - your switchover readings have to be agreed between the two suppliers, which can take a few weeks. Photos can be...
    28 Replies
    230 Views
  19. They will. I think you deserve to have their...

    Posted by stephenrand, 13-10-19
    They will. I think you deserve to have their attention drawn to this thread!
    28 Replies
    230 Views
  20. Hi Gordon As this is your first post, welcome to...

    Posted by stephenrand, 13-10-19
    Hi Gordon
    As this is your first post, welcome to the Pure Planet community!
    Your statements are sent monthly by email, they can't currently be downloaded other than from your email account.
    Stephen
    2 Replies
    43 Views
  21. My email about my account came from...

    Posted by stephenrand, 13-10-19
    My email about my account came from help@purepla.net... Might be worth a try?
    8 Replies
    833 Views
  22. Poll: Agreed. At the risk of upsetting someone, so much...

    Posted by stephenrand, 13-10-19
    Agreed. At the risk of upsetting someone, so much better than the Irish game yesterday!!??
    41 Replies
    669 Views
  23. Hi there You are paying a direct debit which...

    Posted by stephenrand, 13-10-19
    Thread: Account balance
    Hi there

    You are paying a direct debit which is the same every month. But your usage varies each month - so your monthly statement tells you whether that has left you overall in credit or debit....
    4 Replies
    173 Views
  24. All very frustrating. I assume you have actually...

    Posted by stephenrand, 13-10-19
    All very frustrating. I assume you have actually asked for a quote and given your postcode? Did you receive your welcome pack by email? I'm not clear where you are on the joining process.

    If you...
    28 Replies
    230 Views
  25. https://community.purepla.net/content/231-Moving-h...

    Posted by stephenrand, 12-10-19
    https://community.purepla.net/content/231-Moving-home-Here-s-what-to-do#ckb_start
    2 Replies
    432 Views