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Type: Posts; User: Duppy

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  1. Hi Matt71 In regards to your problem about the...

    Posted by Duppy, 18-10-19
    Hi Matt71
    In regards to your problem about the estimated readings, are the readings you submit shown on your statement, followed by a few days estimated reading, this is so that your reading are as...
    1 Replies
    20 Views
  2. Hi fishing20 Welcome to the community In answer...

    Posted by Duppy, 18-10-19
    Hi fishing20
    Welcome to the community
    In answer to your question, no there is no phone number. PP is a digital company, and all questions must be sent via Wattbot, which you will find in the help...
    1 Replies
    18 Views
  3. Further to my previous post above, I've just had...

    Posted by Duppy, 18-10-19
    Further to my previous post above, I've just had another look at my statement and the readings for the gas in particular are a mixture of manual readings and estimates.
    I think the statement was...
    8 Replies
    108 Views
  4. Hi Gray4276 I don't think your a "tightarse" at...

    Posted by Duppy, 17-10-19
    Hi Gray4276
    I don't think your a "tightarse" at all. You are merely taking advantage of the offers. Anyway I think these bonuses and offers are built into the price you are paying for the product....
    4 Replies
    264 Views
  5. Hi Nataly I think the problems were present...

    Posted by Duppy, 17-10-19
    Hi Nataly
    I think the problems were present before the end of July. My meters were fitted end of May, I have only (very) recently received an offset bill covering April to September, and even now,...
    8 Replies
    108 Views
  6. Hi Schase. I have had the same problems. I have...

    Posted by Duppy, 16-10-19
    Hi Schase.
    I have had the same problems. I have found that the easiest method is press B, do you want Boost comes up B for yes A for no.press A the screen returns to normal reading screen. It could...
    4 Replies
    59 Views
  7. Hi AlanR. You will have to start a switch at...

    Posted by Duppy, 16-10-19
    Thread: moving house
    Hi AlanR.
    You will have to start a switch at your new address
    1 Replies
    24 Views
  8. Hi Tomsed I think you are missing the point...

    Posted by Duppy, 16-10-19
    Hi Tomsed
    I think you are missing the point here. The meter installers are not allowed legally to remove the main fuse, so we are talking about handling a live electric cable in a wet environment....
    3 Replies
    50 Views
  9. I thought do, but I couldn't find your post. It...

    Posted by Duppy, 16-10-19
    I thought do, but I couldn't find your post. It doesn't bear well for this new trial
    14 Replies
    506 Views
  10. It's good to see that you have put a 3 month...

    Posted by Duppy, 16-10-19
    It's good to see that you have put a 3 month qualifying period, I think this should apply to all switchers, to try to avoid the serial rewards hoppers
    1 Replies
    156 Views
  11. Hi Schase Is your smart meter and IHD working as...

    Posted by Duppy, 16-10-19
    Hi Schase
    Is your smart meter and IHD working as it should
    14 Replies
    506 Views
  12. Hi PlanetMo This was answered in your previous...

    Posted by Duppy, 16-10-19
    Hi PlanetMo
    This was answered in your previous post, Pure Planet does not have a call centre.
    However if you had asked your question about the meters, you would have received more helpful advice....
    1 Replies
    18 Views
  13. Hi SaraandRyan Welcome to the community. This...

    Posted by Duppy, 15-10-19
    Hi SaraandRyan
    Welcome to the community.

    This is easily sorted, if you go to your account either in app or web, click on the three bars top right go to help, Wattbot, type message the team and...
    2 Replies
    29 Views
  14. [QUOTE=woz;40219] Billing is definitely delayed,...

    Posted by Duppy, 15-10-19
    Thread: Meter issues
    [QUOTE=woz;40219]
    Billing is definitely delayed, this has been discussed too (member Duppy knows all about that)

    I have now received my statement that covers 30 April to 30 September, delayed...
    2 Replies
    26 Views
  15. Hi Dave88 Welcome to the community As far as...

    Posted by Duppy, 15-10-19
    Hi Dave88
    Welcome to the community

    As far as I know there isn't a way to turn off the WLAN.
    There are plans to eventually upgrade the meter to become smart again...
    1 Replies
    17 Views
  16. You need to remember that you should be at least...

    Posted by Duppy, 15-10-19
    Thread: Monthly payment
    You need to remember that you should be at least a months payment in credit, and we are entering the winter period.
    If you want to find Wattbot, go to your app/website, make sure you are logged in...
    1 Replies
    29 Views
  17. Hi Matt It's good to see that your account is...

    Posted by Duppy, 15-10-19
    Hi Matt
    It's good to see that your account is now set up, thanks for letting us know. As you have found, having no call centre is not a problem as the community can answer most questions fairly...
    3 Replies
    38 Views
  18. Hi Mike Have a look at Google or comparison...

    Posted by Duppy, 15-10-19
    Hi Mike
    Have a look at Google or comparison sites.
    Cost can vary depending on whether you want insurance in case something goes wrong, or a maintenance contract where you get the boiler serviced...
    2 Replies
    28 Views
  19. Hi Chris Have a look here ...

    Posted by Duppy, 13-10-19
    Hi Chris
    Have a look here

    https://community.purepla.net/content/152-sent-meter-reading-statement-shows-estimate-meter-reading#ckb_start
    3 Replies
    127 Views
  20. Does this also mean that you are changing the...

    Posted by Duppy, 11-10-19
    Does this also mean that you are changing the Comms hub, as I would have thought it is the Comms hub that has job of sending data etc.
    My meters are L&G with a Toshiba hub and I have had problems
    14 Replies
    506 Views
  21. As said earlier, you will have to wait 10 days...

    Posted by Duppy, 10-10-19
    Thread: SMETS 2 meters
    As said earlier, you will have to wait 10 days (14th October), then go to OVO comparison site or other supplier of your choice, and start a switch. There are no exit fees
    12 Replies
    490 Views
  22. Hi Passing Place Welcome to the community ...

    Posted by Duppy, 10-10-19
    Thread: Logging in
    Hi Passing Place
    Welcome to the community

    This could depend on how you retrieve your emails and how often it syncs or searches for new emails.
    If I am expecting a login or verification email, I...
    2 Replies
    58 Views
  23. Hi Hotspur61 Welcome to the community There is...

    Posted by Duppy, 10-10-19
    Thread: Password
    Hi Hotspur61
    Welcome to the community
    There is no password on your account. Login is by email and confirmation by clicking the log in link.
    If you don't log out, you will be logged in next time...
    2 Replies
    48 Views
  24. Hi Savo83 I can understand your frustration,...

    Posted by Duppy, 10-10-19
    Hi Savo83

    I can understand your frustration, but I would have thought that EDF could have read your smart meter at the time of the switch.
    As regards the functionality of the meters passing...
    6 Replies
    389 Views
  25. The £16 per month membership fee is what other...

    Posted by Duppy, 09-10-19
    The £16 per month membership fee is what other companies call the standing charge, there is also a £30 per year discount for dual fuel.
    If you are in credit in April you can ask for a payment review
    16 Replies
    226 Views