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Type: Posts; User: Duppy

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  1. Try this ...

    Posted by Duppy, 20-10-19
    Thread: Smart meter
    Try this

    https://community.purepla.net/threads/7493-Pure-Planet-app-and-web-update-download-version-7-32-7?highlight=App+update

    3 Replies
    24 Views
  2. Your parents can simply switch away to their...

    Posted by Duppy, 19-10-19
    Your parents can simply switch away to their preferred supplier by either going direct or a comparison site. Everything else would be taken care of on their behalf. There are no penalty or exit fees...
    1 Replies
    16 Views
  3. Hi Adam333 Welcome to the community I'm...

    Posted by Duppy, 19-10-19
    Hi Adam333
    Welcome to the community

    I'm afraid that in the short term? your smets1 meter will go dumb if you switch, and the operation of your in home display would, if it works at all would...
    1 Replies
    15 Views
  4. Hi MRaynor Welcome to the community The...

    Posted by Duppy, 19-10-19
    Thread: Smart meters
    Hi MRaynor
    Welcome to the community

    The availability and timing for smart meter fitting, is not something that the community can really help with, as PP are fitting SMs according to area and...
    4 Replies
    38 Views
  5. Hi Schase I've just gone to take my weekly...

    Posted by Duppy, 19-10-19
    Hi Schase
    I've just gone to take my weekly reading, I noticed that the reading is on electric meter, but backlight not on, so you don't actually need to press a button ( unless it's very dark )
    7 Replies
    85 Views
  6. Hi Matt71 In regards to your problem about the...

    Posted by Duppy, 18-10-19
    Hi Matt71
    In regards to your problem about the estimated readings, are the readings you submit shown on your statement, followed by a few days estimated reading, this is so that your reading are as...
    1 Replies
    31 Views
  7. Hi fishing20 Welcome to the community In answer...

    Posted by Duppy, 18-10-19
    Hi fishing20
    Welcome to the community
    In answer to your question, no there is no phone number. PP is a digital company, and all questions must be sent via Wattbot, which you will find in the help...
    1 Replies
    28 Views
  8. Further to my previous post above, I've just had...

    Posted by Duppy, 18-10-19
    Further to my previous post above, I've just had another look at my statement and the readings for the gas in particular are a mixture of manual readings and estimates.
    I think the statement was...
    9 Replies
    149 Views
  9. Hi Gray4276 I don't think your a "tightarse" at...

    Posted by Duppy, 17-10-19
    Hi Gray4276
    I don't think your a "tightarse" at all. You are merely taking advantage of the offers. Anyway I think these bonuses and offers are built into the price you are paying for the product....
    4 Replies
    277 Views
  10. Hi Nataly I think the problems were present...

    Posted by Duppy, 17-10-19
    Hi Nataly
    I think the problems were present before the end of July. My meters were fitted end of May, I have only (very) recently received an offset bill covering April to September, and even now,...
    9 Replies
    149 Views
  11. Hi Schase. I have had the same problems. I have...

    Posted by Duppy, 16-10-19
    Hi Schase.
    I have had the same problems. I have found that the easiest method is press B, do you want Boost comes up B for yes A for no.press A the screen returns to normal reading screen. It could...
    7 Replies
    85 Views
  12. Hi AlanR. You will have to start a switch at...

    Posted by Duppy, 16-10-19
    Thread: moving house
    Hi AlanR.
    You will have to start a switch at your new address
    1 Replies
    24 Views
  13. Hi Tomsed I think you are missing the point...

    Posted by Duppy, 16-10-19
    Hi Tomsed
    I think you are missing the point here. The meter installers are not allowed legally to remove the main fuse, so we are talking about handling a live electric cable in a wet environment....
    3 Replies
    53 Views
  14. I thought do, but I couldn't find your post. It...

    Posted by Duppy, 16-10-19
    I thought do, but I couldn't find your post. It doesn't bear well for this new trial
    20 Replies
    619 Views
  15. It's good to see that you have put a 3 month...

    Posted by Duppy, 16-10-19
    It's good to see that you have put a 3 month qualifying period, I think this should apply to all switchers, to try to avoid the serial rewards hoppers
    1 Replies
    240 Views
  16. Hi Schase Is your smart meter and IHD working as...

    Posted by Duppy, 16-10-19
    Hi Schase
    Is your smart meter and IHD working as it should
    20 Replies
    619 Views
  17. Hi PlanetMo This was answered in your previous...

    Posted by Duppy, 16-10-19
    Hi PlanetMo
    This was answered in your previous post, Pure Planet does not have a call centre.
    However if you had asked your question about the meters, you would have received more helpful advice....
    1 Replies
    18 Views
  18. Hi SaraandRyan Welcome to the community. This...

    Posted by Duppy, 15-10-19
    Hi SaraandRyan
    Welcome to the community.

    This is easily sorted, if you go to your account either in app or web, click on the three bars top right go to help, Wattbot, type message the team and...
    2 Replies
    31 Views
  19. [QUOTE=woz;40219] Billing is definitely delayed,...

    Posted by Duppy, 15-10-19
    Thread: Meter issues
    [QUOTE=woz;40219]
    Billing is definitely delayed, this has been discussed too (member Duppy knows all about that)

    I have now received my statement that covers 30 April to 30 September, delayed...
    2 Replies
    27 Views
  20. Hi Dave88 Welcome to the community As far as...

    Posted by Duppy, 15-10-19
    Hi Dave88
    Welcome to the community

    As far as I know there isn't a way to turn off the WLAN.
    There are plans to eventually upgrade the meter to become smart again...
    1 Replies
    17 Views
  21. You need to remember that you should be at least...

    Posted by Duppy, 15-10-19
    Thread: Monthly payment
    You need to remember that you should be at least a months payment in credit, and we are entering the winter period.
    If you want to find Wattbot, go to your app/website, make sure you are logged in...
    1 Replies
    29 Views
  22. Hi Matt It's good to see that your account is...

    Posted by Duppy, 15-10-19
    Hi Matt
    It's good to see that your account is now set up, thanks for letting us know. As you have found, having no call centre is not a problem as the community can answer most questions fairly...
    3 Replies
    40 Views
  23. Hi Mike Have a look at Google or comparison...

    Posted by Duppy, 15-10-19
    Hi Mike
    Have a look at Google or comparison sites.
    Cost can vary depending on whether you want insurance in case something goes wrong, or a maintenance contract where you get the boiler serviced...
    2 Replies
    30 Views
  24. Hi Chris Have a look here ...

    Posted by Duppy, 13-10-19
    Hi Chris
    Have a look here

    https://community.purepla.net/content/152-sent-meter-reading-statement-shows-estimate-meter-reading#ckb_start
    3 Replies
    131 Views
  25. Does this also mean that you are changing the...

    Posted by Duppy, 11-10-19
    Does this also mean that you are changing the Comms hub, as I would have thought it is the Comms hub that has job of sending data etc.
    My meters are L&G with a Toshiba hub and I have had problems
    20 Replies
    619 Views