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Type: Posts; User: MrSmart

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  1. Hello there, The original switch is likely to be...

    Posted by MrSmart, 29-10-19
    Hello there,
    The original switch is likely to be dead and buried but you can just set up a new one with Pure directly by getting a quote through their website (probably easier and quicker!)
    2 Replies
    145 Views
  2. Hi there, you'll be best asking Wattbot to...

    Posted by MrSmart, 29-10-19
    Hi there,

    you'll be best asking Wattbot to message the team so that you get someone from the Pure Planet team to look into it for you (this forum is made up of PP customers who will help where...
    9 Replies
    289 Views
  3. Hello mary00000000, This will most definitely...

    Posted by MrSmart, 22-09-19
    Hello mary00000000,

    This will most definitely be because there's a debt on the account and that will be likely due to the fact you haven't told them you've moved in.

    You cannot 'stop' the...
    2 Replies
    231 Views
  4. Hi Jon, That's strange that they didn't...

    Posted by MrSmart, 22-09-19
    Hi Jon,

    That's strange that they didn't install it at the same time as the meters - did they say why? Maybe the engineer didn't have any left in his van.

    You could try giving Magnum a call and...
    3 Replies
    214 Views
  5. It depends on what version of smart meter you...

    Posted by MrSmart, 19-09-19
    It depends on what version of smart meter you have Nige B - if it's a SMETS2 then PP should be getting readings from it unless there are other issues (and as woz says there are still kinks being...
    3 Replies
    183 Views
  6. Hi there, This is a community forum where PP...

    Posted by MrSmart, 19-09-19
    Thread: Debit O
    Hi there,

    This is a community forum where PP members will try to help as best they can but to contact the PP team directly you're best going to the app, selecting help and asking Wattbot "message...
    2 Replies
    110 Views
  7. Yes they will work but it might take some time....

    Posted by MrSmart, 19-09-19
    Thread: SMETS2 meter
    Yes they will work but it might take some time. The thing that concerns me is you say they've just been installed - how recently? There might be a delay in PP receiving the accurate meter details if...
    3 Replies
    169 Views
  8. Hey book lovers! Can't say I'm that much of a...

    Posted by MrSmart, 04-09-19
    Hey book lovers!

    Can't say I'm that much of a reader but I have a couple of favourites that I read every couple of years and I try and read a bit when I'm travelling around on trains and stuff.
    ...
    57 Replies
    5,742 Views
  9. Poll: Oh I would absolutely love a Tesla Jon1 but 1....

    Posted by MrSmart, 02-09-19
    Oh I would absolutely love a Tesla Jon1 but 1. I've got no idea how on earth you would even buy one; do they have showrooms?? and 2. Struggling to find out how much they actually are! A LOT I'm...
    32 Replies
    6,462 Views
  10. Hi there GeorgeRB91 and welcome! Have you just...

    Posted by MrSmart, 30-08-19
    Thread: Smart Meter
    Hi there GeorgeRB91 and welcome!

    Have you just had the smart meters fitted by Magnum/Pure Planet? If so, give it a couple of days as there are some things in the background that need to be...
    1 Replies
    648 Views
  11. Poll: Hi woz I'm on PCP with Kia and have been for...

    Posted by MrSmart, 30-08-19
    Hi woz I'm on PCP with Kia and have been for years and years. I just go back every 2 years and get a new one. Leasing is bad for me because I do so many business miles travelling around the country...
    32 Replies
    6,462 Views
  12. Poll: Who's getting an electric car?

    Posted by MrSmart, 29-08-19
    Hey everyone,
    So Ill probably be in the market for new car in a few months when I speak to Kia about my current deal (diesel Sportage) and wondering whether now is the time to go electric.

    1. I...
    32 Replies
    6,462 Views
  13. Hi G4RHL Doesn't happen all too often but it...

    Posted by MrSmart, 29-08-19
    Hi G4RHL
    Doesn't happen all too often but it does depend where you are in the country and note that smart meter networks and phone networks are different things (in the North anyway). Telefonica is...
    4 Replies
    852 Views
  14. Hello there Whenever you're concerned with a...

    Posted by MrSmart, 29-08-19
    Hello there
    Whenever you're concerned with a bill youve had the very first thing you should do is check the readings that have been used as X Driver says. If theyve been estimated and they're higher...
    2 Replies
    231 Views
  15. Hi there Mel, Not much to go on with your...

    Posted by MrSmart, 28-08-19
    Thread: Smart meters
    Hi there Mel,
    Not much to go on with your message but I assume you mean installation of SMETS2 meters? There are plenty of stickied threads at the top of this forum to outline PPs plan for the...
    2 Replies
    716 Views
  16. Yes, it does work when switching supplier the...

    Posted by MrSmart, 30-07-19
    Yes, it does work when switching supplier the problem is that some suppliers aren't ready but are working on it.

    What should happen isn't set in stone. The only thing that is is for the losing...
    8 Replies
    728 Views
  17. Hi JamesSusan, I believe there was an issue at...

    Posted by MrSmart, 30-07-19
    Thread: Joining
    Hi JamesSusan,

    I believe there was an issue at Pure HQ in the past few days which has prevented new members from completing their switch. There is an app update going live today (tomorrow for iOS...
    2 Replies
    227 Views
  18. Thanks woz for bringing in the experts :) ...

    Posted by MrSmart, 30-07-19
    Thanks woz for bringing in the experts :)

    You're right, SMETS2 meters are designed to be fully inter operable with all domestic UK suppliers. All UK suppliers were mandated to be DCC Users by...
    8 Replies
    728 Views
  19. Hi all, PP will be able to take over and...

    Posted by MrSmart, 27-06-19
    Hi all,

    PP will be able to take over and control your SMETS2 meter already installed by SP.

    Being a live DCC user PP are connected to DCC and actively installing their own, via their pilot...
    11 Replies
    522 Views
  20. I think it's just communications errors for the...

    Posted by MrSmart, 26-06-19
    Thread: Smart meter
    I think it's just communications errors for the most part. There has been extensive testing throughout this whole project but as with anything wireless the signal can be affected by anything (Wifi,...
    5 Replies
    482 Views
  21. Update for you on my installation. The advice to...

    Posted by MrSmart, 26-06-19
    Update for you on my installation.
    The advice to check how far away the IHD and the meters are from each other and also whether there are any thick walls between them is definitely worth noting. My...
    30 Replies
    5,172 Views
  22. Hi there, Sorry to hear that the installation...

    Posted by MrSmart, 22-06-19
    Hi there,
    Sorry to hear that the installation took some time, it is generally taking a couple of hours at least per install at present but the industry is working hard to bring the error rate down...
    10 Replies
    750 Views
  23. Hi Max, I'm in the same boat, except mine...

    Posted by MrSmart, 22-06-19
    Thread: Smart meter
    Hi Max,

    I'm in the same boat, except mine isn't showing any data any longer - it was displaying gas for a day or two but not anymore. Unfortunately there is a problem with IHDs across the industry...
    5 Replies
    482 Views
  24. Thanks Duppy, tried that a couple of times but...

    Posted by MrSmart, 16-06-19
    Thanks Duppy, tried that a couple of times but now it seems it can't connect to either the elec or the gas...

    I'll send a message to the team for them to look into it.
    4 Replies
    433 Views
  25. There is! It's part of the SEC (Smart Energy...

    Posted by MrSmart, 15-06-19
    Thread: My tariff
    There is! It's part of the SEC (Smart Energy Code) which is a stunning read (2000 pages) if you have the time. It's available on the SECAS website under The DCC User Interface Specification (DUIS)....
    15 Replies
    1,112 Views