Type: Posts; User: woz
I feel your pain...arghhhh...but it's not PP's fault, it's cover-all policies to apply individual circumstances that don't fit.
(The computer says no)
The fitting of the SM should depend on the...5 Replies206 Views
hi jeako0505 if you're asking me, I'm neither a Purple Planet employee nor a Pure Planet employee, just a customer. If you're asking Gray neither is he. (ignore the terseness of reply if that's why...5 Replies42 Views
Thread: Smart meter for economy 7
If the timing is done by a separate time switch and not the meter then I can see no reason why a SMETS2 meter can't simply be substituted.
I agree if the meter is actually doing the heater...4 Replies99 Views
Thread: to send meter readings from old supplier ,i am having a great deal of trouble logging in and trying
hi Russell, and welcome.
Are you on a smart phone or tablet?
Firstly once logged in you will stay logged in unless you log out, you can close the app and re-open it without having to log in again,...2 Replies23 Views
Thread: Moved house....
If it's using estimated readings then it isn't a final bill (is my thought)
Go to help ask wattbot, type message the team give all your details, email etc and ask there, someone will...1 Replies20 Views
Welcome to the community. Advice is as other replies but to add...
referrals track in the majority of cases, but if for some reason yours slips through the net you need not worry as...4 Replies43 Views
Thread: EV charger isolation switch info
not sure what's going on there, see other reply and..
try logging out and back in, if that fails delete the app and re-install?
you can't delay your switch once you start but you...7 Replies63 Views
It takes 17 days to switch from when you start your switch. (Assuming all is well with postcodes/addresses/meter numbers etc. which it usually is)
A couple of days before you switch you...1 Replies15 Views
Not sure why wattbot isn't working, did you type "message the team" and your question into wattbot? You should do that or you may only get bot responses. You will get a reply in a day....2 Replies17 Views
Well here is your chance for revenge, feel free to recommend your own preferred tax dodging shyster, or give the voucher to a charity.
Apologies Stephen, posted before I saw your reply.9 Replies199 Views
did you join through the app or via a comparison website? (If the latter in April you won't have joined, but that's changed since)
Have you checked your email or wattbot for any messages...5 Replies112 Views
the new smets2 meters work on a different frequency, so it's possible they could be OK at your location, BUT it's entirely down to the installer who will check before they install. It may be...5 Replies336 Views
Hi Shanur uddin
If you're within 14 days of the day you switched you can cancel through app/online, if you've just switched in you can switch away to another provider 10 days after your switch in...6 Replies85 Views
Posted by woz, 16-07-19
I'm sure someone from PP will pick this up, have you tried typing "message the team" through help ask wattbot, and asking there?2 Replies47 Views
Thread: Smart meter for economy 7
how are your storage heaters timed at the moment? Is there a separate timer.
Are you sure you are on an E7 tariff, not on E10?
Economy 7 switches at a preset time, so my thinking is if...4 Replies99 Views
I think he was seeing if anyone was going to fall into it...
24834 Replies28 Views
Thread: meter readings annoyance
PP aren't questioning your honesty at all, they are just making sure you haven't mis-typed your meter readings because they are lower than expected. You'd be surprised how many people do...6 Replies92 Views
Posted by woz, 14-07-19
just to point out you asked the same question a while ago HERE. I assume you haven't read the reply?
Frustration is completely unnecessary. It is perfectly possible to contact PP...4 Replies28 Views
Posted by woz, 14-07-19Thread: Cancellation
you can't transfer utilities. You always have to close the account.
Have you followed the "move out" button in the account section?
You need to follow that, provide closing readings, leave...1 Replies43 Views