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Type: Posts; User: woz

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  1. Send a DM (direct message) HERE...

    Posted by woz, 17-07-19
    Thread: Name
    Send a DM (direct message) HERE - little envelope top right to either marc or nataly.
    3 Replies
    23 Views
  2. Which one, community or account?

    Posted by woz, 17-07-19
    Thread: Name
    Which one, community or account?
    3 Replies
    23 Views
  3. I feel your pain...arghhhh...but it's not PP's...

    Posted by woz, 17-07-19
    I feel your pain...arghhhh...but it's not PP's fault, it's cover-all policies to apply individual circumstances that don't fit.
    ​(The computer says no)
    The fitting of the SM should depend on the...
    5 Replies
    206 Views
  4. hi jeako0505 if you're asking me, I'm neither a...

    Posted by woz, 17-07-19
    Thread: wattbot
    hi jeako0505 if you're asking me, I'm neither a Purple Planet employee nor a Pure Planet employee, just a customer. If you're asking Gray neither is he. (ignore the terseness of reply if that's why...
    5 Replies
    42 Views
  5. If the timing is done by a separate time switch...

    Posted by woz, 17-07-19
    If the timing is done by a separate time switch and not the meter then I can see no reason why a SMETS2 meter can't simply be substituted.
    I agree if the meter is actually doing the heater...
    4 Replies
    99 Views
  6. hi Webber There have been quite a few cases...

    Posted by woz, 17-07-19
    Thread: Usage
    hi Webber
    There have been quite a few cases where meters have been incorrectly configured with solar installs, so it's entirely possible.
    Have you been keeping records since the panels were...
    2 Replies
    26 Views
  7. hi Russell, and welcome. Are you on a smart...

    Posted by woz, 17-07-19
    hi Russell, and welcome.
    Are you on a smart phone or tablet?
    Firstly once logged in you will stay logged in unless you log out, you can close the app and re-open it without having to log in again,...
    2 Replies
    23 Views
  8. hi Steve1957 If it's using estimated readings...

    Posted by woz, 17-07-19
    Thread: Moved house....
    hi Steve1957
    If it's using estimated readings then it isn't a final bill (is my thought)
    Go to help ask wattbot, type message the team give all your details, email etc and ask there, someone will...
    1 Replies
    20 Views
  9. hi Jeako0505 as this is account specific it...

    Posted by woz, 17-07-19
    Thread: DD
    hi Jeako0505
    as this is account specific it can't be actioned through the public community.
    Go to help in the app or online (whichever you use) ask wattbot, type message the team and ask there....
    2 Replies
    26 Views
  10. hi Wicken2404 Welcome to the community. Advice...

    Posted by woz, 17-07-19
    Thread: Referred
    hi Wicken2404
    Welcome to the community. Advice is as other replies but to add...
    referrals track in the majority of cases, but if for some reason yours slips through the net you need not worry as...
    4 Replies
    43 Views
  11. hi myles not sure what's going on there, see...

    Posted by woz, 17-07-19
    hi myles
    not sure what's going on there, see other reply and..
    try logging out and back in, if that fails delete the app and re-install?
    btw
    ​you can't delay your switch once you start but you...
    7 Replies
    63 Views
  12. hi Jholding It takes 17 days to switch from when...

    Posted by woz, 17-07-19
    Thread: Holiday
    hi Jholding
    It takes 17 days to switch from when you start your switch. (Assuming all is well with postcodes/addresses/meter numbers etc. which it usually is)
    A couple of days before you switch you...
    1 Replies
    15 Views
  13. hi mylespenny Not sure why wattbot isn't...

    Posted by woz, 17-07-19
    Thread: Contact
    hi mylespenny
    Not sure why wattbot isn't working, did you type "message the team" and your question into wattbot? You should do that or you may only get bot responses. You will get a reply in a day....
    2 Replies
    17 Views
  14. Hi Mactonex Well here is your chance for...

    Posted by woz, 17-07-19
    Hi Mactonex
    Well here is your chance for revenge, feel free to recommend your own preferred tax dodging shyster, or give the voucher to a charity.
    ​Apologies Stephen, posted before I saw your reply.
    9 Replies
    199 Views
  15. hi JPWhite did you join through the app or via a...

    Posted by woz, 17-07-19
    hi JPWhite
    did you join through the app or via a comparison website? (If the latter in April you won't have joined, but that's changed since)
    Have you checked your email or wattbot for any messages...
    5 Replies
    112 Views
  16. hi SMM the new smets2 meters work on a different...

    Posted by woz, 17-07-19
    hi SMM
    the new smets2 meters work on a different frequency, so it's possible they could be OK at your location, BUT it's entirely down to the installer who will check before they install. It may be...
    5 Replies
    336 Views
  17. Hi Shanur uddin If you're within 14 days of the...

    Posted by woz, 17-07-19
    Thread: Cancellation
    Hi Shanur uddin
    If you're within 14 days of the day you switched you can cancel through app/online, if you've just switched in you can switch away to another provider 10 days after your switch in...
    6 Replies
    85 Views
  18. hi oddnyvala I'm sure someone from PP will pick...

    Posted by woz, 16-07-19
    hi oddnyvala
    I'm sure someone from PP will pick this up, have you tried typing "message the team" through help ask wattbot, and asking there?
    2 Replies
    47 Views
  19. hi tentonjim Have a look HERE...

    Posted by woz, 15-07-19
    hi tentonjim
    Have a look HERE HERE and HERE for more information
    You'll ultimately need to contact PP through help ask wattbot, type message the team, but have a read first.
    1 Replies
    44 Views
  20. Hi Stanimir ​Visit the nearest...

    Posted by woz, 15-07-19
    Thread: Paying my dues
    Hi Stanimir
    ​Visit the nearest Synagogue...?(that was a joke, read on)

    it's unclear from your post whether you have a bill from PP or if you are a customer and need to amend your direct debit....
    1 Replies
    30 Views
  21. hi Igueh how are your storage heaters timed at...

    Posted by woz, 15-07-19
    hi Igueh
    how are your storage heaters timed at the moment? Is there a separate timer.
    Are you sure you are on an E7 tariff, not on E10?
    Economy 7 switches at a preset time, so my thinking is if...
    4 Replies
    99 Views
  22. I think he was seeing if anyone was going to fall...

    Posted by woz, 15-07-19
    I think he was seeing if anyone was going to fall into it...
    2483
    4 Replies
    28 Views
  23. hi Graham ​PP aren't questioning your honesty at...

    Posted by woz, 15-07-19
    hi Graham
    ​PP aren't questioning your honesty at all, they are just making sure you haven't mis-typed your meter readings because they are lower than expected. You'd be surprised how many people do...
    6 Replies
    92 Views
  24. Hi nakhudapol, just to point out you asked the...

    Posted by woz, 14-07-19
    Hi nakhudapol,
    just to point out you asked the same question a while ago HERE. I assume you haven't read the reply?

    Frustration is completely unnecessary. It is perfectly possible to contact PP...
    4 Replies
    28 Views
  25. hi LPL you can't transfer utilities. You always...

    Posted by woz, 14-07-19
    Thread: Cancellation
    hi LPL
    you can't transfer utilities. You always have to close the account.
    Have you followed the "move out" button in the account section?
    You need to follow that, provide closing readings, leave...
    1 Replies
    43 Views