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Type: Posts; User: stephenrand

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  1. Hi there My guess is that because there is no...

    Posted by stephenrand, 17-07-19
    Thread: Usage data
    Hi there
    My guess is that because there is no data for July it hasn't bothered to include it?!
    It's certainly showing on mine - I'd be tempted to wait until your July info is in and see what...
    2 Replies
    19 Views
  2. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 17-07-19
    Thread: Referred
    Hi there
    As this is your first post, welcome to the Pure Planet community!

    It's worth knowing right from the start that Pure Planet is app-based, doesn't make phone calls. It's one of the reasons...
    4 Replies
    45 Views
  3. Hi there As this is your first post, welcome...

    Posted by stephenrand, 17-07-19
    Thread: Payment
    Hi there

    As this is your first post, welcome to the Pure Planet community. When you post here you are talking to your fellow customers, not directly to Pure Planet. But they are a helpful bunch!
    ...
    1 Replies
    35 Views
  4. Offering people £50 might just get you some...

    Posted by stephenrand, 16-07-19
    Offering people £50 might just get you some friends... but you'll never know if they love you for yourself, or just for your energy supplier...

    - - - Updated - - -



    Is there another bunch of...
    9 Replies
    219 Views
  5. Hi JPWhite As this is your first post, welcome...

    Posted by stephenrand, 16-07-19
    Hi JPWhite
    As this is your first post, welcome to the Pure Planet community!
    When you post here you are talking to your fellow customers, not directly to Pure Planet.
    Others will have some more...
    5 Replies
    113 Views
  6. Hi Nicolas It's a little difficult to offer an...

    Posted by stephenrand, 14-07-19
    Hi Nicolas

    It's a little difficult to offer an informed comment on the basis of the information you've given, so I hope you don't mind me asking a few questions to see if any of your fellow...
    5 Replies
    94 Views
  7. Hi Simos As this is your first post, welcome...

    Posted by stephenrand, 13-07-19
    Thread: Meter readings
    Hi Simos

    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. But you will find them a...
    1 Replies
    60 Views
  8. Hi Chris As this is your first post, welcome to...

    Posted by stephenrand, 13-07-19
    Thread: Paying to much
    Hi Chris
    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. But you'll find that we can be a...
    1 Replies
    48 Views
  9. Hi Sally Bear in mind that when you post here...

    Posted by stephenrand, 11-07-19
    Thread: Payment
    Hi Sally
    Bear in mind that when you post here you are talking to your fellow customers, not directly to Pure Planet.
    If you come back with answers to Jon1's questions, there will be plenty of...
    4 Replies
    55 Views
  10. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 11-07-19
    Thread: Amazon voucher
    Hi there
    As this is your first post, welcome to the Pure Planet community. When you post here you are talking to your fellow customers, not directly to Pure Planet. But those fellow customers will...
    2 Replies
    53 Views
  11. It would be fascinating to know how many...

    Posted by stephenrand, 10-07-19
    It would be fascinating to know how many customers they have with a smart meter that works with solar panels! Their CEO admits they are struggling to install smart meters - they are having the same...
    4 Replies
    135 Views
  12. Hi there Mmmm - basically you can't switch...

    Posted by stephenrand, 09-07-19
    Hi there

    Mmmm - basically you can't switch from Pure Planet without joining Pure Planet, so far as I know. It's annoying, but hey, you'll be getting very competitive prices for the few days you...
    1 Replies
    48 Views
  13. Hi there Hope you've read this thread and the...

    Posted by stephenrand, 09-07-19
    Hi there

    Hope you've read this thread and the answer to your other post, and you now understand how the system works.

    Basically you pay for your property's energy use until the provider knows...
    5 Replies
    102 Views
  14. Hi there It's a bit difficult for your fellow...

    Posted by stephenrand, 07-07-19
    Hi there

    It's a bit difficult for your fellow customers to answer that question! But in general Pure Planet promise that if wholesale prices fall the price saving will be passed on to customers....
    4 Replies
    110 Views
  15. Hi Anna As this is your first post, welcome to...

    Posted by stephenrand, 07-07-19
    Hi Anna
    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. But many of them will do what they...
    16 Replies
    19,891 Views
  16. DM is a direct message... Confusingly, if you...

    Posted by stephenrand, 06-07-19
    DM is a direct message... Confusingly, if you click on Marc's name you will see the option Private M, same thing, so click that and demand your prize!!

    Stephen
    16 Replies
    532 Views
  17. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 04-07-19
    Thread: Bill
    Hi there
    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, who will certainly do what they can to help.

    You get a...
    3 Replies
    81 Views
  18. Hi Jim First, it's worth noting that when you...

    Posted by stephenrand, 04-07-19
    Hi Jim

    First, it's worth noting that when you post here you are talking to your fellow customers, not directly to Pure Planet.

    If you want to talk to them about this, in the app go to the three...
    3 Replies
    80 Views
  19. Hi Kevin As this is your first post, welcome to...

    Posted by stephenrand, 02-07-19
    Thread: Billing changes
    Hi Kevin
    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. But you will find the community a...
    2 Replies
    75 Views
  20. 11 Replies
    410 Views
  21. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 02-07-19
    Thread: Renewable gas
    Hi there
    As this is your first post, welcome to the Pure Planet community!

    When you post here you are talking to your fellow customers, but I suspect Marc Will see this and reply on behalf of the...
    2 Replies
    79 Views
  22. Hi SnazzyD The thing that puzzles me about the...

    Posted by stephenrand, 28-06-19
    Hi SnazzyD

    The thing that puzzles me about the info you have given is that you don't mention your balance. If your payments are way behind your usage you would have a very large debit balance -...
    7 Replies
    186 Views
  23. Just realised my research gave two different...

    Posted by stephenrand, 27-06-19
    Thread: Wind power
    Just realised my research gave two different answers - one website said North of Scotland is more expensive, the other that it's lowest on average. That's the internet for you!
    Stephen
    4 Replies
    119 Views
  24. Just to add to Woz's wisdom, bear in mind the...

    Posted by stephenrand, 27-06-19
    Thread: Standing order
    Just to add to Woz's wisdom, bear in mind the summer/winter arrangement also helps to stop you building up too much credit - better to earn interest for yourself than for Pure Planet!
    All the best...
    3 Replies
    118 Views
  25. Hi Suresh Just in case - giving your date here...

    Posted by stephenrand, 27-06-19
    Thread: Moving home
    Hi Suresh
    Just in case - giving your date here probably won't work - make sure you follow Nataly's instructions

    Hope that helps
    Stephen
    4 Replies
    131 Views