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Type: Posts; User: Marc

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  1. And now for something a little more scenic. And...

    Posted by Marc, 15-10-19
    And now for something a little more scenic. And less, er, snakey.

    Dorset beach scene

    2911
    7 Replies
    167 Views
  2. How's this for an Autumn scene? A snake :eek:...

    Posted by Marc, 15-10-19
    How's this for an Autumn scene? A snake :eek: crossing my path on a Sunday stroll

    2910
    7 Replies
    167 Views
  3. Account sections of app and web to be taken offline Wednesday morning for planned maintenance

    Posted by Marc, 15-10-19
    Hi everyone,

    Just to let you know that account sections on the app and web will be down for maintenance tomorrow, Wednesday 16 October.

    The work is scheduled to take about 30 minutes at most,...
    0 Replies
    25 Views
  4. Hi John2020 Welcome to the community! Nice one...

    Posted by Marc, 15-10-19
    Thread: REGO's
    Hi John2020
    Welcome to the community!
    Nice one for getting stuck in.:)

    REGOs can only be used once. They are linked to 'green' sourced power. That power goes on the grid.
    Any supplier can buy...
    16 Replies
    1,310 Views
  5. Poll: Very interesting points made here NannyOgg :up:...

    Posted by Marc, 15-10-19
    Very interesting points made here NannyOgg :up:
    Thanks for sharing this. Do you feel that it's going against the tide?
    110 Replies
    14,822 Views
  6. Gas boilers back in the news Oakbank The BBC is...

    Posted by Marc, 15-10-19
    Gas boilers back in the news Oakbank
    The BBC is reporting that the UK won't hit climate change targets without a "revolution" in home heating.
    The revolution being we need to act quicker on phasing...
    11 Replies
    807 Views
  7. Now that would make me happy. A PP community...

    Posted by Marc, 15-10-19
    Now that would make me happy. A PP community holiday! :cool:
    557 Replies
    38,762 Views
  8. Lucky you! Safe travels Jon1

    Posted by Marc, 15-10-19
    Lucky you! Safe travels Jon1
    557 Replies
    38,762 Views
  9. Hi EnergyGE5 Welcome to the community! Thanks...

    Posted by Marc, 15-10-19
    Hi EnergyGE5
    Welcome to the community!
    Thanks for posting.
    Don't worry, our team can sort this for you.
    Nice one woz - that info looks good.
    Here's an FAQ about what to do, too :up:
    4 Replies
    43 Views
  10. Hi again Ladyg An update. According to our...

    Posted by Marc, 14-10-19
    Hi again Ladyg
    An update.
    According to our member services team, an email was sent on 26th September at 11.04am. The subject of the email was: 'IMPORTANT: We've reviewed your account – we need to...
    8 Replies
    801 Views
  11. Hey woz Regrets? Well, I've had a few, but.......

    Posted by Marc, 14-10-19
    Hey woz
    Regrets? Well, I've had a few, but....
    Nope, not possible. It is, as you say, for anyone who's cancelled and forgotten to set up a new one. They might appreciate a reminder.
    Web too, yes...
    7 Replies
    356 Views
  12. No worries Gavind A digital only approach isn't...

    Posted by Marc, 14-10-19
    No worries Gavind
    A digital only approach isn't for everyone!
    As you haven't joined there's nothing to cancel.
    Just to double-check - you've not received a welcome pack (which states the switch...
    28 Replies
    218 Views
  13. Hi all We've pushed out a small update to the...

    Posted by Marc, 14-10-19
    Hi all
    We've pushed out a small update to the app today.
    So it's now version 7.32.7 (I've updated the title of the main post :point_up:)
    This update brings some extra info to the smart meters...
    7 Replies
    356 Views
  14. Hi Terryjones1346 We've asked Google to remove...

    Posted by Marc, 14-10-19
    Thread: phone no.
    Hi Terryjones1346
    We've asked Google to remove it. Have you flagged it with them?
    (BTW the number is no longer showing for me or some of my colleagues. So perhaps it takes a while for Google to...
    8 Replies
    130 Views
  15. Hi Mike55 I've been talking to our Member...

    Posted by Marc, 14-10-19
    Thread: Billing
    Hi Mike55
    I've been talking to our Member services team about this.
    It's very complex (def beyond a mere mortal community manager) and related to our change in gas shipper recently.
    There's...
    7 Replies
    79 Views
  16. Fantastic! Thanks for sharing this stephenrand ...

    Posted by Marc, 14-10-19
    Fantastic! Thanks for sharing this stephenrand

    I love this line:

    And this one:

    This one, not so much:
    1 Replies
    95 Views
  17. Hi Killer Interesting username :eek: Sorry...

    Posted by Marc, 14-10-19
    Thread: Meter Readings
    Hi Killer
    Interesting username :eek:
    Sorry about the meter reading hassle. We get thousands of meter readings a day without any issues, but there was some kind of tech glitch which affected yours....
    9 Replies
    257 Views
  18. Hi Gordon L Welcome to the community! Thanks for...

    Posted by Marc, 14-10-19
    Hi Gordon L
    Welcome to the community! Thanks for posting.
    Right now stephenrand is 100% spot on. We send these by email once a month.

    But your timing is excellent! I've just posted about this...
    2 Replies
    41 Views
  19. Coming soon..... Downloaded statements in app and web account

    Posted by Marc, 14-10-19
    It's probably more anticipated than the new Joker film....

    Coming soon, downloadable statements in your Pure Planet app and web account.

    Many Members have been asking for this, including...
    0 Replies
    56 Views
  20. That's great to hear RHINORYAN8 :D Also, nice...

    Posted by Marc, 14-10-19
    Thread: Switching email
    That's great to hear RHINORYAN8 :D
    Also, nice one for jumping back in to let the community know!
    5 Replies
    86 Views
  21. Hi LCrossley Welcome to the community! Thanks...

    Posted by Marc, 14-10-19
    Hi LCrossley
    Welcome to the community! Thanks for posting.
    Spot on reply to your question from woz
    :o
    28 Replies
    139,975 Views
  22. This is a fantastic thread NannyOgg Inspiring...

    Posted by Marc, 14-10-19
    This is a fantastic thread NannyOgg
    Inspiring stuff! :)
    128 Replies
    12,951 Views
  23. Hi Ladyg Just to let you know I've flagged this...

    Posted by Marc, 14-10-19
    Hi Ladyg
    Just to let you know I've flagged this with our Member services team, and they're looking into it.
    8 Replies
    801 Views
  24. That's great @25 quid...

    Posted by Marc, 14-10-19
    That's great @25 quid :o
    I think this may need to be broken out in a new thread just for top tech tips.

    Also:


    Your mileage may vary?
    20 Replies
    1,896 Views
  25. Haha thanks Jowl Scary that 1983 is now...

    Posted by Marc, 14-10-19
    Haha thanks Jowl
    Scary that 1983 is now considered "vintage" :joy:
    557 Replies
    38,762 Views