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Type: Posts; User: Nataly

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  1. Does it count to say this post is what made me...

    Posted by Nataly, 15-10-19
    Does it count to say this post is what made me happy today?

    Thanks for the clarification Oakbank ;))
    557 Replies
    38,762 Views
  2. Hey Martin maxwell Great to hear you want to...

    Posted by Nataly, 15-10-19
    Hey Martin maxwell

    Great to hear you want to switch to Pure Planet:cool:

    I checked this out with our Member Services team - as far as they can see your switch for both electricity and gas is...
    1 Replies
    34 Views
  3. Poll: I'm making nachos tonight and it made me realise,...

    Posted by Nataly, 15-10-19
    I'm making nachos tonight and it made me realise, surely nacho/tortilla chips have to be up there, as they're so versatile!

    You can eat 'em plain, cover 'em in other food (mmm, cheese), and eat...
    19 Replies
    573 Views
  4. Hey TheBeeches I checked this out with our...

    Posted by Nataly, 15-10-19
    Hey TheBeeches

    I checked this out with our Member Services team - Ben from the team replied to your WattBot chat on 11 October to let you know the options for your supply, depending on the exact...
    2 Replies
    60 Views
  5. Hey @12Downside...

    Posted by Nataly, 15-10-19
    Hey @12Downside

    Welcome to the Pure Planet Community:)

    Well, the good news is when you're on supply with Pure Planet you pay the same rate for your day and night usage anyway, since we only...
    1 Replies
    27 Views
  6. Hey Cath L Nice one for wanting to register...

    Posted by Nataly, 15-10-19
    Thread: Smart meter
    Hey Cath L

    Nice one for wanting to register your interest:up:

    I think our FAQ 'can I have a smart meter?' will help explain!

    When we're ready to install in your area, you'll be given the...
    1 Replies
    47 Views
  7. Hey Cleanrite6722 Welcome to the Pure Planet...

    Posted by Nataly, 15-10-19
    Thread: Change Meter
    Hey Cleanrite6722

    Welcome to the Pure Planet Community:)

    We only offer one tariff, so you pay the same rate for your day usage and your night usage while you're on supply with us :up:

    If...
    2 Replies
    38 Views
  8. Hey pegasus25 If your current suppliers...

    Posted by Nataly, 15-10-19
    Hey pegasus25

    If your current suppliers aren't blocking the switch, you can just restart your switch to Pure Planet:up:

    Once you start your switch it's worth double-checking that your meter...
    1 Replies
    36 Views
  9. NannyOgg that's such a good find! Love the page...

    Posted by Nataly, 15-10-19
    NannyOgg that's such a good find! Love the page with different eco-friendly tips - though most are dated 2014/15 they've clearly updated the page to show seasonal info, currently about Autumn and...
    128 Replies
    12,951 Views
  10. Poll: Looks like it's going to be two early wake-ups...

    Posted by Nataly, 15-10-19
    Looks like it's going to be two early wake-ups this weekend for the quarter finals... :cool:

    Exciting times!

    I'm glad the Scotland game went ahead - it's great to see Japan really excelling...
    40 Replies
    624 Views
  11. Hey Passing Place Does this thread...

    Posted by Nataly, 10-10-19
    Thread: Logging in
    Hey Passing Place

    Does this thread help at all?

    Good tip from Duppy:up:
    2 Replies
    53 Views
  12. Hey Nicolatsmart If you send a photo of your...

    Posted by Nataly, 10-10-19
    Hey Nicolatsmart

    If you send a photo of your readings to our Member Services team, they'll be able to check this for you:up:

    Just tap 'help' > 'Ask WattBot' in your account and type message the...
    1 Replies
    36 Views
  13. Hey RobinL Nice one for posting:up: We have...

    Posted by Nataly, 10-10-19
    Hey RobinL
    Nice one for posting:up:

    We have an FAQ about estimates on your monthly statements which may help?:)
    If you enter your meter readings a couple of days early, it's likely you'll see...
    1 Replies
    54 Views
  14. Hey agbrindle11 Nice one!:up: Just get in...

    Posted by Nataly, 10-10-19
    Hey agbrindle11

    Nice one!:up:

    Just get in touch with our Member Services team via WattBot (tap 'help' > 'Ask WattBot' and type 'message the team').

    Let them know you'd like to add gas to...
    1 Replies
    39 Views
  15. Poll: Great result for Wales yesterday David j - strong...

    Posted by Nataly, 10-10-19
    Great result for Wales yesterday David j - strong team effort to get the win:muscle:
    Fingers are crossed that the injuries aren't too severe, would be such a shame to lose Bigger or Davies.


    ...
    40 Replies
    624 Views
  16. Hey Phil 1944 Welcome to the Community! ...

    Posted by Nataly, 10-10-19
    Hey Phil 1944

    Welcome to the Community!

    Are you trying to log in on your app or on web?
    We have some FAQs which may help, for example "I can't log in to my account - what do I do?"

    If...
    1 Replies
    26 Views
  17. Pure Planet Community spotlight October 2019 - Gray4276

    Posted by Nataly, 09-10-19
    This month the Pure Planet Community spotlight is shining on member @Gray4276, which seems fitting as it’s also his one year anniversary with Pure Planet! ;)
    One of our most knowledgeable Community...
    2 Replies
    166 Views
  18. Last night while cooking in the kitchen, all the...

    Posted by Nataly, 09-10-19
    Last night while cooking in the kitchen, all the windows completely steamed up and there was condensation on the window handles... that's when we know it's getting cold enough outside to think about...
    21 Replies
    302 Views
  19. JohnDK if the battery ran out and the display...

    Posted by Nataly, 09-10-19
    JohnDK if the battery ran out and the display stopped 'waking up' you could send a message to our Member Services team via WattBot who'd look at getting your meter replaced:up:

    And thanks for...
    26 Replies
    3,641 Views
  20. Hey Deank I checked this out with our Member...

    Posted by Nataly, 09-10-19
    Hey Deank

    I checked this out with our Member Services team - they said if you could send photos of your readings to them via WattBot (tap 'help' > 'Ask WattBot' in your account and type 'message...
    4 Replies
    510 Views
  21. Hi everyone, Thanks for flagging this:up: ...

    Posted by Nataly, 09-10-19
    Hi everyone,

    Thanks for flagging this:up:

    Just to let you know that we've posted an updated about this issue here.
    9 Replies
    242 Views
  22. Hey JohnDK Welcome to the Community! You may...

    Posted by Nataly, 08-10-19
    Hey JohnDK
    Welcome to the Community!

    You may want to check out our post about the adoption of SMETS1 meters :up:

    Don't worry - you don't need to do anything for now!

    At the moment, we...
    26 Replies
    3,641 Views
  23. No.3 has been in discussion a lot this year...

    Posted by Nataly, 08-10-19
    No.3 has been in discussion a lot this year with talks of banning gas central heating in new homes from 2025 - but should they still allow gas cooking hobs, then?:confused:

    All really interesting...
    4 Replies
    107 Views
  24. One of our PP team members, Hannah, came in today...

    Posted by Nataly, 08-10-19
    One of our PP team members, Hannah, came in today rocking some cool new Converse - and they're made from 11 plastic bottles!

    2877

    A great tip is to look out for clothing made from recycled...
    9 Replies
    332 Views
  25. How do you find so many great places NannyOgg!...

    Posted by Nataly, 08-10-19
    How do you find so many great places NannyOgg! :cool:

    I really like the idea of the Tesco's hat :up:
    128 Replies
    12,951 Views