Results

Type: Posts; User: Toby

Search:

  1. Hi MarcusA, That's not at all what I meant so...

    Posted by Toby, 30-01-18
    Hi MarcusA,
    That's not at all what I meant so I'm sorry if I gave that impression :). I shall send you a DM now and get some info from you with which to investigate.

    EDIT: I see that you've...
    8 Replies
    1,670 Views
  2. Hi MarcusA, we'll definitely look into that and...

    Posted by Toby, 30-01-18
    Hi MarcusA, we'll definitely look into that and ensure we do everything we can to stop it happening again :). If you do choose to stay with Pure Planet, let me know and I'll help you out with this.
    8 Replies
    1,670 Views
  3. Hi MarcusA, I'm sorry to hear of the issues you...

    Posted by Toby, 30-01-18
    Hi MarcusA, I'm sorry to hear of the issues you had! If you ever do return, do let us know and w'll ensure your switch runs smoothy. I'll also feed back on your experience to the wider team to see...
    8 Replies
    1,670 Views
  4. Hi Jose, I would recommend searching for a...

    Posted by Toby, 30-01-18
    Hi Jose,

    I would recommend searching for a provider who will process FIT payments. There are a few out there and one of them can set up a payment process for you and monitor the energy you...
    20 Replies
    3,736 Views
  5. Hi Jose and welcome! We do not process solar...

    Posted by Toby, 29-01-18
    Hi Jose and welcome!
    We do not process solar payment, but you can find a supplier who does and set up an account for your Solar panels that is separate from the supply to your home. Does that make...
    20 Replies
    3,736 Views
  6. Hi DaninWallsend, Sorry to hear you're still...

    Posted by Toby, 29-01-18
    Hi DaninWallsend,
    Sorry to hear you're still waiting! Let me talk to the team and see if we can get this sorted asap :).
    7 Replies
    1,588 Views
  7. Hi Tirin, I'll ask our team to double-check we...

    Posted by Toby, 26-01-18
    Hi Tirin, I'll ask our team to double-check we have sent meter readings to your old supplier. This is something we do as part of the switch process
    9 Replies
    1,778 Views
  8. Hi Tirin, I'll ask our team to double-check we...

    Posted by Toby, 26-01-18
    Hi Tirin, I'll ask our team to double-check we have sent meter readings to your old supplier. This is something we do as part of the switch process
    9 Replies
    1,778 Views
  9. Hi Hutch and welcome! Does your meter have any...

    Posted by Toby, 26-01-18
    Thread: Smart Meter
    Hi Hutch and welcome! Does your meter have any other buttons like a reset one on the top? Is it a fairly new meter from E-on? (One with a buttonless front)
    1 Replies
    649 Views
  10. Hi Clysurv, and welcome! When you joined up via...

    Posted by Toby, 26-01-18
    Hi Clysurv, and welcome!
    When you joined up via the app, did you choose electricity only? Are you saying that your meter only has a single reading?
    1 Replies
    654 Views
  11. Hi Aurel and welcome! I shall ask our team to...

    Posted by Toby, 26-01-18
    Hi Aurel and welcome! I shall ask our team to look into this one, as we'll need to check the switch process :). Myself or them will be in contact.
    4 Replies
    904 Views
  12. Hi danw, I shall ask the member services team...

    Posted by Toby, 26-01-18
    Hi danw,
    I shall ask the member services team about this for you, as I want to ensure you have the right advice on how to proceed :).
    2 Replies
    644 Views
  13. Hi Katet, As you have asked our team in Wattbot,...

    Posted by Toby, 26-01-18
    Hi Katet,
    As you have asked our team in Wattbot, that's the best method. They will respond when they can and we will sort this out for you, rest assured :). Feel free to send me a DM any time if...
    1 Replies
    506 Views
  14. Hi Okil, Switching to us takes around 17 days...

    Posted by Toby, 26-01-18
    Thread: Switching
    Hi Okil,
    Switching to us takes around 17 days from when you join in the app. We'll send an email asking for meter readings 5 days before you come onto our supply (the 17 days after you join). Where...
    1 Replies
    664 Views
  15. Hi Troops and welcome! Our team will respond to...

    Posted by Toby, 26-01-18
    Hi Troops and welcome! Our team will respond to you if you have sent a message through Wattbot. May I ask, who was supplying you before you switched? And how long were you with them?
    1 Replies
    584 Views
  16. Good to hear MarcusA, let us know if you have any...

    Posted by Toby, 26-01-18
    Good to hear MarcusA, let us know if you have any other questions.
    8 Replies
    1,670 Views
  17. Great to hear DavidHeys! Any other questions,...

    Posted by Toby, 26-01-18
    Great to hear DavidHeys! Any other questions, feel free to head here or to Wattbot :)
    1 Replies
    563 Views
  18. Hi Tirin and welcome! When you joined up to Pure...

    Posted by Toby, 26-01-18
    Hi Tirin and welcome! When you joined up to Pure Planet, did you provide us with meter readings?
    9 Replies
    1,778 Views
  19. Hi RKIIVER and welcome! Pure Planet is 100%...

    Posted by Toby, 25-01-18
    Thread: No Mobile Phone
    Hi RKIIVER and welcome!

    Pure Planet is 100% mobile app-based, so if you do not use a mobile phone at all I do not think we are the right energy provider for you I'm afraid! I hope that helps.
    2 Replies
    789 Views
  20. Hi Shahid, you and I are talking via DM and I'll...

    Posted by Toby, 25-01-18
    Thread: Slow
    Hi Shahid, you and I are talking via DM and I'll respond when I can :)
    1 Replies
    528 Views
  21. I shall reply to your DM Shahid :)

    Posted by Toby, 25-01-18
    Thread: Poor service
    I shall reply to your DM Shahid :)
    3 Replies
    758 Views
  22. Hi Surceze, Currently, that's the only way to...

    Posted by Toby, 25-01-18
    Hi Surceze,
    Currently, that's the only way to log in through multiple devices. The email address is the key to each account and when there is one user, its the simplest way. However, it can be a...
    8 Replies
    1,161 Views
  23. Hi Mo Khot and welcome! Your smart meter will now...

    Posted by Toby, 25-01-18
    Thread: Smart meter
    Hi Mo Khot and welcome! Your smart meter will now work as a normal meter after you have switched, so you will need to manually submit meter readings to us. However, we aim to release our own smart...
    1 Replies
    556 Views
  24. Hi Chiraghansjee, sorry to hear about this, let...

    Posted by Toby, 25-01-18
    Hi Chiraghansjee, sorry to hear about this, let me talk to the team about it and come back to you.
    24 Replies
    4,664 Views
  25. Hi Sweetfluter04 and welcome! You can either...

    Posted by Toby, 25-01-18
    Hi Sweetfluter04 and welcome!

    You can either wait for our team to respond, or if you head to the app and then into My Account, you should see a Cancel my switch option at the bottom if the page....
    1 Replies
    606 Views