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Type: Posts; User: woz

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  1. hi Gavind Don't panic...yet... I would have...

    Posted by woz, 13-10-19
    hi Gavind
    Don't panic...yet...
    I would have thought that if it says logout then you are logged in.
    Just to confirm you aren't using a VPN are you?

    What browser are you using? What Operating...
    13 Replies
    95 Views
  2. hi LadyG did you type message the team into...

    Posted by woz, 13-10-19
    hi LadyG
    did you type message the team into wattbot when you replied? It can take a couple of days to get a reply from the team.
    I'd give admin a chance to reply here as well.
    If you've supplied...
    5 Replies
    391 Views
  3. hi SolarKnight (nice oxymoron there) have you...

    Posted by woz, 13-10-19
    hi SolarKnight (nice oxymoron there)
    have you seen this thread?
    https://community.purepla.net/forums/25-Electric-vehicles-and-hybrids
    2 Replies
    28 Views
  4. hi jholding Imagine you have a jar which you put...

    Posted by woz, 13-10-19
    Thread: Account balance
    hi jholding
    Imagine you have a jar which you put money into every month, say £100. The jar is your account.
    Month1 You put in £100 in you have CREDIT of £100
    Supplier takes out £80 for energy...
    4 Replies
    103 Views
  5. hi Chris Here is why: All you need to know is...

    Posted by woz, 13-10-19
    hi Chris

    Here is why:
    All you need to know is this
    You are statemented (or billed if you like) for energy use up to your statement date,
    (in a perfect world would know what the readings are on...
    3 Replies
    87 Views
  6. fanbuoy: a floating admirer? (a bit like a...

    Posted by woz, 13-10-19
    fanbuoy: a floating admirer? (a bit like a floating voter I expect.)
    Does your tip work on ipad/iphone?
    18 Replies
    1,159 Views
  7. hi JMGray The meter (not the...

    Posted by woz, 13-10-19
    hi JMGray
    The meter (not the in-home-display)should still be capable of of being read manually. It's just become dumb.

    Have you tried pressing 9 again, and looking for the screen to change? Are...
    2 Replies
    34 Views
  8. hi jedder yes, go to help, ask wattbot, type...

    Posted by woz, 13-10-19
    Thread: Gas meter
    hi jedder

    yes, go to help, ask wattbot, type message the team and ask for someone to come out to check your meter.
    (possible the noise may subside as it loosens up, something inside may have...
    2 Replies
    38 Views
  9. hi Neets Is or was the water heating as...

    Posted by woz, 13-10-19
    hi Neets

    Is or was the water heating as expected when the light was not working? If so the light has failed; if not...then the meter changeover switch has stopped working. (The part that controls...
    3 Replies
    115 Views
  10. Poll: Can I vote when I know the result and is there a...

    Posted by woz, 13-10-19
    Can I vote when I know the result and is there a prize? 2900
    39 Replies
    587 Views
  11. hi Ladyg Have you submitted readings? Have you...

    Posted by woz, 12-10-19
    hi Ladyg
    Have you submitted readings?
    Have you been getting statements by email and reading them?

    If the answer is yes then - oh dear - something horrible has gone wrong with the reviewing...
    5 Replies
    391 Views
  12. hi bigbeck ​ for more accurate instructions do...

    Posted by woz, 12-10-19
    Thread: Meter readings.
    hi bigbeck
    ​ for more accurate instructions do you know who fitted the meters?
    3 Replies
    90 Views
  13. hi 2899 ​ ​or if you're logged in online try...

    Posted by woz, 12-10-19
    Thread: Paying extra
    hi 2899

    ​or if you're logged in online try this link
    5 Replies
    274 Views
  14. hi Mike This is all very strange. Did the...

    Posted by woz, 12-10-19
    Thread: Billing
    hi Mike
    This is all very strange.

    Did the response not say that they would correct the error and be in touch with you? You haven't missed any emails have you?
    Ofgem provide some information HERE...
    6 Replies
    59 Views
  15. In the absence of you informing PP they will...

    Posted by woz, 12-10-19
    In the absence of you informing PP they will likely charge you until informed.
    You should also send proof of when your renting contract ended to make the final bill as accurate as possible (and best...
    2 Replies
    306 Views
  16. Maybe it was a philosophy class, in which case...

    Posted by woz, 12-10-19
    Maybe it was a philosophy class, in which case ambiguity is mandatory.
    If nothing else the question has had the effect of firing up the parents...so win-win...
    9 Replies
    208 Views
  17. Unfortunately Angela is correct, but there's an...

    Posted by woz, 12-10-19
    Unfortunately Angela is correct, but there's an underlying issue here which I've previously mentioned, which is that the change of a meter should not under normal circumstances cause a delay of more...
    2 Replies
    29 Views
  18. hi plaid log out and back in again just to be...

    Posted by woz, 12-10-19
    hi plaid
    log out and back in again just to be sure.
    I’m assuming you are a new customer and these are your first submission it’s possible that the account is not fully set up yet, that sometimes...
    13 Replies
    95 Views
  19. hi gavin try the following on your computer ...

    Posted by woz, 12-10-19
    hi gavin

    try the following on your computer
    delete ALL login mails
    login with your email at purepla.net
    close the browser tab or window
    go to your emails
    open the email and click on the...
    13 Replies
    95 Views
  20. hi bigeck you need to wake up the meter by...

    Posted by woz, 12-10-19
    Thread: Meter readings.
    hi bigeck
    you need to wake up the meter by pressing a button usually 9 or a or 6 if economyseven
    here’s a link which may help ...
    3 Replies
    90 Views
  21. Yes they need to be the correct way round if you...

    Posted by woz, 12-10-19
    Thread: Billing
    Yes they need to be the correct way round if you were to switch supplier but as far as the amount pp charge it would make no difference as the rate for both is the same. On the plus side they can’t...
    6 Replies
    59 Views
  22. from ovo website: How do I take a smart meter...

    Posted by woz, 11-10-19
    from ovo website:
    How do I take a smart meter reading?Just press ‘9’ on your smart meter keypad to show the meter reading in kilowatt hours (kWh) for electricity and cubic meters for gas.
    If your...
    3 Replies
    46 Views
  23. hi LCrossley you can't switch to PP with a...

    Posted by woz, 11-10-19
    hi LCrossley
    you can't switch to PP with a prepayment meter, E.on or BG will need to change it (them) to credit mode then you can switch.
    27 Replies
    134,176 Views
  24. hi Gavin ​Yes, go to purepla.net...

    Posted by woz, 11-10-19
    hi Gavin

    ​Yes, go to purepla.net
    https://community.purepla.net/threads/7599-Joining-Pure-Planet?p=39878#post39878
    1 Replies
    21 Views
  25. Jiminy won't be best pleased, where's your...

    Posted by woz, 11-10-19
    Jiminy won't be best pleased, where's your conscience?
    2898
    ​It just isn't cricket....
    3 Replies
    150 Views