Type: Posts; User: woz
I would have thought that if it says logout then you are logged in.
Just to confirm you aren't using a VPN are you?
What browser are you using? What Operating...13 Replies95 Views
Thread: New “payment plan” 😱
did you type message the team into wattbot when you replied? It can take a couple of days to get a reply from the team.
I'd give admin a chance to reply here as well.
If you've supplied...5 Replies391 Views
Thread: Account balance
Imagine you have a jar which you put money into every month, say £100. The jar is your account.
Month1 You put in £100 in you have CREDIT of £100
Supplier takes out £80 for energy...4 Replies103 Views
Thread: Estimated readings
Here is why:
All you need to know is this
You are statemented (or billed if you like) for energy use up to your statement date,
(in a perfect world would know what the readings are on...3 Replies87 Views
The meter (not the in-home-display)should still be capable of of being read manually. It's just become dumb.
Have you tried pressing 9 again, and looking for the screen to change? Are...2 Replies34 Views
Thread: Gas meter
yes, go to help, ask wattbot, type message the team and ask for someone to come out to check your meter.
(possible the noise may subside as it loosens up, something inside may have...2 Replies38 Views
Thread: Economy 7 and Pure Planet
Is or was the water heating as expected when the light was not working? If so the light has failed; if not...then the meter changeover switch has stopped working. (The part that controls...3 Replies115 Views
Thread: Rugby World Cup 2019
Can I vote when I know the result and is there a prize? 290039 Replies587 Views
Thread: New “payment plan” 😱
Have you submitted readings?
Have you been getting statements by email and reading them?
If the answer is yes then - oh dear - something horrible has gone wrong with the reviewing...5 Replies391 Views
This is all very strange.
Did the response not say that they would correct the error and be in touch with you? You haven't missed any emails have you?
Ofgem provide some information HERE...6 Replies59 Views
In the absence of you informing PP they will likely charge you until informed.
You should also send proof of when your renting contract ended to make the final bill as accurate as possible (and best...2 Replies306 Views
Thread: No bills since SMETS2 install
Unfortunately Angela is correct, but there's an underlying issue here which I've previously mentioned, which is that the change of a meter should not under normal circumstances cause a delay of more...2 Replies29 Views
log out and back in again just to be sure.
I’m assuming you are a new customer and these are your first submission it’s possible that the account is not fully set up yet, that sometimes...13 Replies95 Views
try the following on your computer
delete ALL login mails
login with your email at purepla.net
close the browser tab or window
go to your emails
open the email and click on the...13 Replies95 Views
Yes they need to be the correct way round if you were to switch supplier but as far as the amount pp charge it would make no difference as the rate for both is the same. On the plus side they can’t...6 Replies59 Views
from ovo website:
How do I take a smart meter reading?Just press ‘9’ on your smart meter keypad to show the meter reading in kilowatt hours (kWh) for electricity and cubic meters for gas.
If your...3 Replies46 Views
you can't switch to PP with a prepayment meter, E.on or BG will need to change it (them) to credit mode then you can switch.27 Replies134,176 Views
Jiminy won't be best pleased, where's your conscience?
It just isn't cricket....3 Replies150 Views