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Type: Posts; User: Marc

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  1. Hi dbreston I've just sent you a DM. It's all...

    Posted by Marc, 23-07-19
    Hi dbreston
    I've just sent you a DM.
    It's all sorted. Flagged this with our Member services team - you can switch and there won't be a block.
    :up:
    13 Replies
    115 Views
  2. Hi dbreston This is the way that the energy...

    Posted by Marc, 23-07-19
    Hi dbreston
    This is the way that the energy industry in the UK works.
    When you move into a new property you're automatically placed on a 'deemed contract' with the energy company that has already...
    13 Replies
    115 Views
  3. Hi dbreston Welcome to the community! Thanks...

    Posted by Marc, 23-07-19
    Hi dbreston
    Welcome to the community!
    Thanks for posting (FYI I've merged your two posts into one place, to avoid duplicate conversations happening in different places).
    You've moved into a new...
    13 Replies
    115 Views
  4. Poll: Phew, going to be a scorcher today. Could even be...

    Posted by Marc, 23-07-19
    Phew, going to be a scorcher today. Could even be a two ice cream kind of day :cool:
    Of course when there's TWO on offer, it changes everything. You have to balance and compliment the flavours. So,...
    18 Replies
    414 Views
  5. Hi Cadleigh The reason we're not replacing your...

    Posted by Marc, 23-07-19
    Hi Cadleigh
    The reason we're not replacing your SMETS1 with a new SMETS2 is because there are UK-wide plans to add SMETS1 onto the SMETS2 network.
    This is being controlled by a...
    3 Replies
    44 Views
  6. Hi Mr Kev Welcome to the community! I've...

    Posted by Marc, 22-07-19
    Hi Mr Kev
    Welcome to the community!
    I've checked this out with our Member services team.
    It looks like there was an issue with your meter not matching the national database.
    The team emailed you...
    3 Replies
    40 Views
  7. Hi @KevinandSylvie...

    Posted by Marc, 22-07-19
    Hi @KevinandSylvie
    It's 01164 783 574
    Where did you see that wrong number please? Was it in the SMS text message we sent you?
    58 Replies
    1,845 Views
  8. That's interesting to hear talldave What was...

    Posted by Marc, 22-07-19
    That's interesting to hear talldave
    What was your role? I'd love to know more - in general terms, if you're allowed to talk about it!
    58 Replies
    1,845 Views
  9. Hi DavidClough Welcome to the community! Thanks...

    Posted by Marc, 22-07-19
    Hi DavidClough
    Welcome to the community! Thanks for posting.
    You might want to check out this thread about REGOs as it has lots of info.
    BTW I've moved your post to the community's 'All About...
    1 Replies
    38 Views
  10. Hey Ol and Chris Currently it's taking some time...

    Posted by Marc, 22-07-19
    Hey Ol and Chris
    Currently it's taking some time for smart readings to come through.
    Here's an FAQ with more info.
    So for now, yes, we would like Members to send us regular monthly readings.
    1 Replies
    43 Views
  11. Hey Duppy Thanks for that. It's not that...

    Posted by Marc, 22-07-19
    Hey Duppy
    Thanks for that.
    It's not that straightforward. Some E7 set-ups are fine with smart. Ones without a 5th port (storage heaters, under floor heating) should be fine. Once you complete the...
    11 Replies
    485 Views
  12. Hi Spike I'm flagging this up with our smart...

    Posted by Marc, 22-07-19
    Hi Spike
    I'm flagging this up with our smart meter team.
    Have you seen this post about IHD issues?
    58 Replies
    1,845 Views
  13. Hi humphreyskj Welcome to the community! Thanks...

    Posted by Marc, 22-07-19
    Thread: smart meter
    Hi humphreyskj
    Welcome to the community!
    Thanks for posting.
    Currently it's taking some time for smart readings to come through.
    Here's an FAQ with more info.
    So for now, yes, do send us regular...
    3 Replies
    46 Views
  14. A corker from Bev spotted over the weekend :joy:...

    Posted by Marc, 22-07-19
    A corker from Bev spotted over the weekend :joy:

    2504
    8 Replies
    609 Views
  15. Had a 'holiday' from the office the other day....

    Posted by Marc, 22-07-19
    Had a 'holiday' from the office the other day. Involved walking through fields 'n stuff

    2503
    17 Replies
    379 Views
  16. Def not woz I have, however, been investigating...

    Posted by Marc, 19-07-19
    Thread: Healthy bodies
    Def not woz
    I have, however, been investigating 'planks' today.
    These look much, er, easier :eek:
    18 Replies
    182 Views
  17. Hi Terry10 That would be....... SMETS3 ? Check...

    Posted by Marc, 19-07-19
    Hi Terry10
    That would be....... SMETS3 ?
    Check out this thread which has a question about feed-in tariffs and Smart. The last question in the thread, asked by AlanT
    11 Replies
    485 Views
  18. Welcome to the community D41GR1F Yep, it's all...

    Posted by Marc, 19-07-19
    Welcome to the community D41GR1F
    Yep, it's all taken care of. Check out this post which outlines what happens and when.
    Enjoy your new home! Hope the move went well :up:
    3 Replies
    45 Views
  19. Are you all sorted jeako0505 ?

    Posted by Marc, 19-07-19
    Thread: Name
    Are you all sorted jeako0505 ?
    4 Replies
    72 Views
  20. Nice post schase Liking your blog too. Keep it...

    Posted by Marc, 19-07-19
    Thread: Poetry Corner
    Nice post schase
    Liking your blog too. Keep it up! :)
    8 Replies
    205 Views
  21. Pure Planet Community spotlight July 2019 - stephenrand

    Posted by Marc, 19-07-19
    This month the Pure Planet Community spotlight shines on member @stephenrand :o

    As well as being one of our most knowledgeable community members, @stephenrand is also one of the most welcoming.
    ...
    7 Replies
    166 Views
  22. Hahaha I might get some funny looks at PP HQ Bev...

    Posted by Marc, 19-07-19
    Thread: Healthy bodies
    Hahaha I might get some funny looks at PP HQ Bev :joy:
    18 Replies
    182 Views
  23. Hi riccardo Welcome to the community! Thanks...

    Posted by Marc, 19-07-19
    Hi riccardo
    Welcome to the community!
    Thanks for posting.
    Check out this this FAQ on how to send a meter reading.
    Hope this helps. Happy to keep chatting here of course. :up:
    5 Replies
    154 Views
  24. Great thread Bev :up: OK, I have a question. I...

    Posted by Marc, 18-07-19
    Thread: Healthy bodies
    Great thread Bev :up:
    OK, I have a question.
    I need to shift a few pounds, and I'm not really into gyms or running due to a slightly dodgy back.
    People talk about walking 10k steps a day, which I...
    18 Replies
    182 Views
  25. Hi again @Letitia McCafferty...

    Posted by Marc, 18-07-19
    Hi again @Letitia McCafferty
    I've had a chat with our Member services team about this.
    Your gas shipper change (with PP) will be done by Saturday.
    This means the supplier you want to switch to can...
    18 Replies
    714 Views