Type: Posts; User: Jon1
Posted by Jon1, 19-11-19Thread: Delay in account set up
Hello and welcome.
if you have repkied to the email then all should be fine. There is always a slight delay setting up your acct. Give it a week and if still no joy then come back to the community...4 Replies47 Views
Posted by Jon1, 19-11-19Thread: Referral Rewards
the voucher should arrive a couple of days afyer the switch has taken place. It will be sent by email, check all your spam folders just in case its gone sideways to one of them.2 Replies28 Views
Posted by Jon1, 18-11-19Thread: What does Pure Planet, the green energy provider have in common with BP Gas Marketing Limited
Hello David Bennnett.
The BP link is no secret, in fact BP own 24% of pure planet.
Pure planet get all their energy from the bp trading desk which is the subsidiary tasked with selling all the...2 Replies38 Views
Posted by Jon1, 17-11-19Thread: Wrong Readings Submitted
you can submit readings once every 24 hrs. Send in a new set and dont worry about it saying its too high or too low, that is just a default answer that means nothing. The readings are...3 Replies48 Views
Hi again. Once switched it will all sort itself out.3 Replies32 Views
Hi Laura Wattam.
being as DD is already cancelled, then once you get your final statement you will need to use wattbot to contact the team to arrange payment or refund of outstanding balance.1 Replies19 Views
in your case you will need to use wattbot type message the team. Give all your acct details and explain how and why you can no longer access your email and hence your account. They...1 Replies30 Views
you need to download the app or use the website. Once chose simply sign up by getting a quote and follow the switch process. This will involve setting up a direct debit payment plan.3 Replies32 Views
Thread: Frustrating Billing issues
well i would of took the 700 and run.
i presume that the final reading has been altered slightly by the regulator resulting in the £6 bill becoming due. This sometimes happens...3 Replies81 Views
all contact with PP is via the wattbot. Ask it questions for ai answers. If you want a human response type message the team first then ask a question.
the community is also...1 Replies35 Views
Thread: several issues
Hello Destiny nowhere.
one at a time. Here goes.
if you log into the app and when you have finished just close it without logging out, then it will stay logged in. Same for webpage just close...12 Replies130 Views
Thread: Best switching site
its a shame you have decided to leave.
i may be wrong but it seems you didnt fully understand how the DD payment plan works with the winter summer split . Which is why the payment dropped in...31 Replies252 Views
Hello Paul allum.
quick question. Once the building work is completw will it be moved back ?
to move over 1m you will have to get the network operator to move the mains pipe and PP to connect...3 Replies42 Views
Thread: Account no
there is no acct number as such. On page 2 of your monthly statement you will see a supply number, this is classed as the acct number for any legal reason you may need it. This is...5 Replies100 Views
Thread: Switch to Pure Planet
not quite the governments fault but you are right the smart meter roll out does lurch from one problem to the next, its no good rolling something out when the tech is not...4 Replies67 Views
Thread: Smart Meter
Hello silverfox 156.
PP have started a rollout of smart meters, so depending on where you live will determine how long it takes.
in what way does your bills not reflect your readings ?...3 Replies54 Views
Just done my update and all seems well. Great update giving something a lot of people have asked for. Thanks for listening.16 Replies331 Views
well i cant say ive heard that before.
Yes its true that if the vast majority of the population take up EV ownership then the network will need upgrading but that is something...1 Replies54 Views
well done for sticking with it and getting this understandable stressful situation sorted.
fantastic that you have kept the community informed of the update. Hopefully the...22 Replies343 Views