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Type: Posts; User: Jon1

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  1. Hello and welcome. if you have repkied to the...

    Posted by Jon1, 19-11-19
    Hello and welcome.
    if you have repkied to the email then all should be fine. There is always a slight delay setting up your acct. Give it a week and if still no joy then come back to the community...
    4 Replies
    47 Views
  2. Hell9 Ljaz. the voucher should arrive a couple...

    Posted by Jon1, 19-11-19
    Hell9 Ljaz.
    the voucher should arrive a couple of days afyer the switch has taken place. It will be sent by email, check all your spam folders just in case its gone sideways to one of them.
    2 Replies
    28 Views
  3. Hello David Bennnett. The BP link is no...

    Posted by Jon1, 18-11-19
    Hello David Bennnett.

    The BP link is no secret, in fact BP own 24% of pure planet.
    Pure planet get all their energy from the bp trading desk which is the subsidiary tasked with selling all the...
    2 Replies
    38 Views
  4. Hello LeeJ. you can submit readings once every...

    Posted by Jon1, 17-11-19
    Hello LeeJ.

    you can submit readings once every 24 hrs. Send in a new set and dont worry about it saying its too high or too low, that is just a default answer that means nothing. The readings are...
    3 Replies
    48 Views
  5. Hello and welcome. glad you are enjoying PP.

    Posted by Jon1, 16-11-19
    Thread: Pure Planet
    Hello and welcome.

    glad you are enjoying PP.
    6 Replies
    74 Views
  6. Hi again. Once switched it will all sort itself...

    Posted by Jon1, 14-11-19
    Hi again. Once switched it will all sort itself out.
    3 Replies
    32 Views
  7. Hi Digger. ​​​​​​​page 2 of your statement....

    Posted by Jon1, 14-11-19
    Thread: Account number
    Hi Digger.

    ​​​​​​​page 2 of your statement. Supply number is the acct number.
    2 Replies
    36 Views
  8. Hi Laura Wattam. being as DD is already...

    Posted by Jon1, 14-11-19
    Hi Laura Wattam.

    being as DD is already cancelled, then once you get your final statement you will need to use wattbot to contact the team to arrange payment or refund of outstanding balance.
    1 Replies
    19 Views
  9. Hi paul . your first post gave the answers. ...

    Posted by Jon1, 14-11-19
    Thread: Gas meter
    Hi paul .

    your first post gave the answers.

    contact PP via wattbot.

    ​​​​​​​but you will need to phone the gas board to move it as you wish. Phone number on your statement.
    1 Replies
    21 Views
  10. Hello Germann. in your case you will need to...

    Posted by Jon1, 14-11-19
    Hello Germann.

    in your case you will need to use wattbot type message the team. Give all your acct details and explain how and why you can no longer access your email and hence your account. They...
    1 Replies
    30 Views
  11. Hi llia. you need to download the app or use...

    Posted by Jon1, 14-11-19
    Hi llia.

    you need to download the app or use the website. Once chose simply sign up by getting a quote and follow the switch process. This will involve setting up a direct debit payment plan.
    3 Replies
    32 Views
  12. Hi thisperson. well i would of took the 700...

    Posted by Jon1, 14-11-19
    Hi thisperson.

    well i would of took the 700 and run.

    i presume that the final reading has been altered slightly by the regulator resulting in the £6 bill becoming due. This sometimes happens...
    3 Replies
    81 Views
  13. Hi Eric. all contact with PP is via the...

    Posted by Jon1, 13-11-19
    Hi Eric.

    all contact with PP is via the wattbot. Ask it questions for ai answers. If you want a human response type message the team first then ask a question.
    ​​​​​​​the community is also...
    1 Replies
    35 Views
  14. Hi Caldave. ​​​​​​​you are right considering...

    Posted by Jon1, 13-11-19
    Hi Caldave.

    ​​​​​​​you are right considering everything they are pretty stupid. Sadly this is an industry wide problem but its getting there just slowly.
    2 Replies
    37 Views
  15. Hello Destiny nowhere. one at a time. Here...

    Posted by Jon1, 13-11-19
    Thread: several issues
    Hello Destiny nowhere.

    one at a time. Here goes.

    if you log into the app and when you have finished just close it without logging out, then it will stay logged in. Same for webpage just close...
    12 Replies
    130 Views
  16. Hi its a shame you have decided to leave. i...

    Posted by Jon1, 13-11-19
    Hi

    its a shame you have decided to leave.
    i may be wrong but it seems you didnt fully understand how the DD payment plan works with the winter summer split . Which is why the payment dropped in...
    31 Replies
    252 Views
  17. Hello Paul allum. quick question. Once the...

    Posted by Jon1, 12-11-19
    Hello Paul allum.

    quick question. Once the building work is completw will it be moved back ?
    to move over 1m you will have to get the network operator to move the mains pipe and PP to connect...
    3 Replies
    42 Views
  18. Hello Wingraham. there is no acct number as...

    Posted by Jon1, 12-11-19
    Thread: Account no
    Hello Wingraham.

    there is no acct number as such. On page 2 of your monthly statement you will see a supply number, this is classed as the acct number for any legal reason you may need it. This is...
    5 Replies
    100 Views
  19. 3112​​​​​​​

    Posted by Jon1, 12-11-19
    3112​​​​​​​
    10 Replies
    107 Views
  20. Hello again.Johnben. not quite the governments...

    Posted by Jon1, 12-11-19
    Hello again.Johnben.

    not quite the governments fault but you are right the smart meter roll out does lurch from one problem to the next, its no good rolling something out when the tech is not...
    4 Replies
    67 Views
  21. Hello NinaM. ​​​​​​​in cases like this it may...

    Posted by Jon1, 11-11-19
    Thread: App Update
    Hello NinaM.

    ​​​​​​​in cases like this it may be easier to simply delete and reinstall from your app/play store to ensure you have the latest version of the app.
    5 Replies
    89 Views
  22. Hello silverfox 156. PP have started a rollout...

    Posted by Jon1, 11-11-19
    Thread: Smart Meter
    Hello silverfox 156.

    PP have started a rollout of smart meters, so depending on where you live will determine how long it takes.

    ​​​​​​​in what way does your bills not reflect your readings ?...
    3 Replies
    54 Views
  23. Just done my update and all seems well. Great...

    Posted by Jon1, 11-11-19
    Just done my update and all seems well. Great update giving something a lot of people have asked for. Thanks for listening.
    16 Replies
    331 Views
  24. Hello SteveEWS. well i cant say ive heard that...

    Posted by Jon1, 11-11-19
    Hello SteveEWS.

    well i cant say ive heard that before.
    Yes its true that if the vast majority of the population take up EV ownership then the network will need upgrading but that is something...
    1 Replies
    54 Views
  25. Woohoo well done for sticking with it and...

    Posted by Jon1, 11-11-19
    Woohoo

    well done for sticking with it and getting this understandable stressful situation sorted.
    ​​​​​​​fantastic that you have kept the community informed of the update. Hopefully the...
    22 Replies
    343 Views