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Type: Posts; User: Marc

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  1. Hey Gray4276 I think that's a wonderful idea. ๐Ÿ˜...

    Posted by Marc, 21-11-19
    Hey Gray4276
    I think that's a wonderful idea. ๐Ÿ˜
    You'll be interested to know that we're already looking at this. Nothing 'concrete' to share yet, but I hope to have a few options to get community...
    3 Replies
    52 Views
  2. Hey stephenrand Gabolino Our tech guys have made...

    Posted by Marc, 21-11-19
    Hey stephenrand Gabolino
    Our tech guys have made an interesting suggestion. That they remove the emoji menu from the text editor for anyone using a mobile or iPad.
    The reason is that it's more...
    46 Replies
    2,167 Views
  3. Hi SALLENDER Welcome to the community! Sure...

    Posted by Marc, 21-11-19
    Hi SALLENDER
    Welcome to the community!

    Sure you can! Did you see the reply from Gwyndy to your earlier post ๐Ÿ‘† about messaging our team via WattBot?
    11 Replies
    1,001 Views
  4. Hello again LeonardW Gray4276 woz You probably...

    Posted by Marc, 21-11-19
    Hello again LeonardW Gray4276 woz
    You probably thought I was ignoring this ๐Ÿ˜ฎ
    I blame myself for suggesting it was "easily doable".... turns out it wasn't as easy as it should be.
    But! Some...
    7 Replies
    568 Views
  5. Thanks for the info Kolinka I'm going to ask our...

    Posted by Marc, 21-11-19
    Thanks for the info Kolinka
    I'm going to ask our tech team to look into this.
    They may suggest deleting and reinstalling the app..... but there may be more to it, too.
    4 Replies
    49 Views
  6. Hi LozBoz63 I've added an extra image which...

    Posted by Marc, 21-11-19
    Hi LozBoz63
    I've added an extra image which shows the flow of data from comms hub, via DCC, to energy supplier.

    In answer to your question:


    The post already has this info:
    Smart data is...
    4 Replies
    1,626 Views
  7. A true gent stephenrand โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹๐Ÿ˜

    Posted by Marc, 21-11-19
    A true gent stephenrand
    โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹๐Ÿ˜
    16 Replies
    772 Views
  8. Pure Planet announces new price protection for its Members

    Posted by Marc, 21-11-19
    3144

    โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹Hi everyone

    Weโ€™ve announced a new โ€˜Price Protectionโ€™ for our Members today, and I wanted to tell you a bit more about it here in the community.

    From today (21 November 2019)...
    3 Replies
    52 Views
  9. Thanks for flagging that Gabolino It's been...

    Posted by Marc, 21-11-19
    Thanks for flagging that Gabolino
    It's been reported to our tech team to look into.

    Really appreciated the feedback everyone. Sorry for the little annoyances. We'll get them all sorted! ๐Ÿ‘Š
    46 Replies
    2,167 Views
  10. Hi Kolinka Thanks for sharing this. Did you get...

    Posted by Marc, 21-11-19
    Hi Kolinka
    Thanks for sharing this.
    Did you get your statement on the 16th? (The one that comes through via email)
    4 Replies
    49 Views
  11. That would be too much to take ๐Ÿ˜ฌ๐Ÿ˜ต

    Posted by Marc, 20-11-19
    That would be too much to take ๐Ÿ˜ฌ๐Ÿ˜ต
    603 Replies
    45,968 Views
  12. โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹๐Ÿ˜‚ Wonderful

    Posted by Marc, 20-11-19
    โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹๐Ÿ˜‚ Wonderful
    16 Replies
    772 Views
  13. Well it's that time of year again! This year...

    Posted by Marc, 20-11-19
    Well it's that time of year again!
    This year Black Friday falls on 29th November.
    As usual I'm excited by possible deals on gadgets ๐Ÿค“โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹
    Here's a good Wired article if that's what you're...
    16 Replies
    772 Views
  14. Hi S88 Can you try deleting and then...

    Posted by Marc, 20-11-19
    Hi S88
    Can you try deleting and then reinstalling your app, and then see if WattBot works for you?
    6 Replies
    71 Views
  15. Yes that's a good shout Jude spour ๐Ÿ‘

    Posted by Marc, 20-11-19
    Yes that's a good shout Jude spour ๐Ÿ‘
    8 Replies
    140 Views
  16. Nice one Jon1 and stephenrand for helping out a...

    Posted by Marc, 20-11-19
    Nice one Jon1 and stephenrand for helping out a fellow member!
    Allie here's a bit more info about PSR which I hope is useful too ๐Ÿ‘
    5 Replies
    43 Views
  17. The e+ model? G4RHL What's the real world range?

    Posted by Marc, 20-11-19
    The e+ model? G4RHL
    What's the real world range?
    5 Replies
    65 Views
  18. Fantastic! Well done Wales! Now, can England and...

    Posted by Marc, 20-11-19
    Fantastic! Well done Wales!
    Now, can England and Wales be drawn into the same group at the tournament? โšฝ
    603 Replies
    45,968 Views
  19. Hi wrightdavidg Welcome to the community! Our...

    Posted by Marc, 19-11-19
    Hi wrightdavidg
    Welcome to the community!
    Our Member services team are looking into this right now.
    Your previous supplier had incorrect meter details for you when your meter was last exchanged,...
    3 Replies
    63 Views
  20. Hi Mistletoe4 Welcome to the community! Nice...

    Posted by Marc, 19-11-19
    Hi Mistletoe4
    Welcome to the community! Nice username by the way. Very festive!
    I'm loving the warm welcome from fellow members Gwyndy and Jon1 ๐Ÿ˜

    I've had a chat with our Member services team...
    4 Replies
    59 Views
  21. Hi S88 Welcome to the community! There's...

    Posted by Marc, 19-11-19
    Hi S88
    Welcome to the community!
    There's nothing impacting Members generally.
    I have flagged this with our Member services team. They sent you a message on 7th Nov about your refund. Did you get...
    6 Replies
    71 Views
  22. Fantastic MBH It can take up to six weeks for...

    Posted by Marc, 19-11-19
    Fantastic MBH
    It can take up to six weeks for the readings to be validated and for the final bill to come from your old supplier.
    Don't cancel the Direct Debit with them. They'll need to use that...
    6 Replies
    53 Views
  23. No worries MBH I've had a quick chat with our...

    Posted by Marc, 19-11-19
    No worries MBH
    I've had a quick chat with our Member services team, and they tell me you came on supply 30th October.
    We'll need your opening readings so that your old supplier can send you a final...
    6 Replies
    53 Views
  24. Great question woz Not just yet. That's in the...

    Posted by Marc, 19-11-19
    Great question woz
    Not just yet. That's in the works, planned to 'go live' in early 2020 ๐Ÿ˜Š
    2 Replies
    94 Views
  25. Hi MBH Welcome to the community! Thanks for...

    Posted by Marc, 19-11-19
    Hi MBH
    Welcome to the community!
    Thanks for posting.๐Ÿ˜Š
    When's your switch date with Pure Planet? (the date you come on supply).
    As Gwyndy says there's a countdown in the app. And the date itself...
    6 Replies
    53 Views