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Type: Posts; User: Gwyndy

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  1. Hi all. Forgive me for butting in. Are...

    Posted by Gwyndy, 20-11-19
    Hi all.

    Forgive me for butting in.

    Are these issues happening in the app, or when you are logged in using a browser?

    If you are using a browser, do you have AdBlock plus or something similar...
    37 Replies
    2,049 Views
  2. Hi Tim67 Welcome to the Pure Planet community....

    Posted by Gwyndy, 20-11-19
    Hi Tim67

    Welcome to the Pure Planet community.

    Re: the estimated readings/actual readings Please see this.
    Basically, assuming you sent readings on switching day, there's not much anyone can...
    1 Replies
    26 Views
  3. Hi Julia. This is a community portal, so with...

    Posted by Gwyndy, 19-11-19
    Thread: Switch failure?
    Hi Julia.

    This is a community portal, so with the exceptions of Marc and Nataly, most of the replies you will recieve will be from fellow Pure Planet customers.

    Have you contacted Pure Planet...
    2 Replies
    43 Views
  4. Hi Pure Planet are a 'digital only' company...

    Posted by Gwyndy, 19-11-19
    Hi

    Pure Planet are a 'digital only' company who carry out all facilities via a smartphone app.
    The guide for people moving in to a Pure Planet supplied home is here.

    ​​​​​​Personally...
    1 Replies
    23 Views
  5. Hi Martin Welcome to the Pure Planet...

    Posted by Gwyndy, 19-11-19
    Hi Martin

    Welcome to the Pure Planet Community.

    This is a 'Community Portal' for customers of Pure Planet to interact and offer advice and assistance.

    It is not a method for contacting Pure...
    6 Replies
    51 Views
  6. Hi Holsdad. As Pure Planet take payment on the...

    Posted by Gwyndy, 18-11-19
    Hi Holsdad.

    As Pure Planet take payment on the day they are supposed to start supply, I would assume that may cause an initial issue with the switch.
    Assuming WattBot is working for you at the...
    4 Replies
    9 Views
  7. Hi Mistletoe4. Normally, when an account is...

    Posted by Gwyndy, 18-11-19
    Hi Mistletoe4.

    Normally, when an account is being transferred from another provider, the process takes approximately 17 days. However, as the property is already supplied by Pure Planet, this may...
    4 Replies
    58 Views
  8. Did you bring us any goody bags back? :D ...

    Posted by Gwyndy, 12-11-19
    Did you bring us any goody bags back?
    :D

    Congratulations on the win.
    10 Replies
    112 Views
  9. Hi Please note, I'm a fellow customer, not a...

    Posted by Gwyndy, 12-11-19
    Hi

    Please note, I'm a fellow customer, not a Pure Planet Staff member, as are most of the people who will advise you here.

    To contact Pure Planet, type 'Message the Team' or 'Relocate Gas...
    3 Replies
    43 Views
  10. Glad to see you've got it all sorted haseebkayani.

    Posted by Gwyndy, 11-11-19
    Glad to see you've got it all sorted haseebkayani.
    22 Replies
    354 Views
  11. My 'Eco Friendly' Christmas looks like it will be...

    Posted by Gwyndy, 10-11-19
    My 'Eco Friendly' Christmas looks like it will be composed of the following:
    Presents are only being bought for my 2 Neices and Nephew, every one else is either getting gift cards, alcohol, or...
    15 Replies
    415 Views
  12. Please read: ...

    Posted by Gwyndy, 10-11-19
    Thread: Direct debit
    Please read:

    https://community.purepla.net/content/142-how-change-pure-planet-direct-debit-payment-amount#ckb_start

    Regards
    ​​​​​​​Gwyndy
    2 Replies
    52 Views
  13. Hi Gray4276 The figures I quoted as: ​​​​​​​...

    Posted by Gwyndy, 09-11-19
    Hi Gray4276
    The figures I quoted as:
    ​​​​​​​
    "Your actual usage appears to be 1984 KwH, and 1854 KwH(?) Per Year - it's hardly surprising they think you owe them money if your usage is that...
    22 Replies
    354 Views
  14. My belief is that this may resolve this month,...

    Posted by Gwyndy, 09-11-19
    My belief is that this may resolve this month, because PurePlanet's 'estimated Night Time' figure for December 2018 (34365) is almost as high as the 'actual Night Time' reading on 8th November 2019...
    22 Replies
    354 Views
  15. Hi I suspect.you don't realise this, but this...

    Posted by Gwyndy, 09-11-19
    Hi
    I suspect.you don't realise this, but this post us publicly viewable - it's not only visible to PurePlanet staff.
    If you.have issues with PurePlanet, posting your personal information on an open...
    22 Replies
    354 Views
  16. Hi Bethanyholden11. If I had to hazard a...

    Posted by Gwyndy, 09-11-19
    Hi Bethanyholden11.

    If I had to hazard a guess, and it would be only a guess, something has gone wrong with the switch.
    If that is the case, I would assume your existing supplier is still...
    2 Replies
    58 Views
  17. Hi greedypig. Most Smart Meters have a way to...

    Posted by Gwyndy, 07-11-19
    Hi greedypig.

    Most Smart Meters have a way to wake them up for taking manual readings, without knowing what the meter is, I cannot provide you specific information how to do this, but it should...
    127 Replies
    124,045 Views
  18. Are we talking about the 'enter email address,...

    Posted by Gwyndy, 05-11-19
    Thread: Community Login
    Are we talking about the 'enter email address, click link in email' login method?

    I have no issue with it, in fact compared to the cr*p I've been going through with captcha"s recently, I prefer...
    7 Replies
    161 Views
  19. Hi Marrk ...

    Posted by Gwyndy, 05-11-19
    Hi Marrk

    Welcome to the community.

    Sorry to hear you are having such issues.

    So far as I'm aware, everything is done via WattBot - using the 'Message the Team' option, but I've never heard...
    3 Replies
    145 Views
  20. Hi There's no mention of price rises due on...

    Posted by Gwyndy, 05-11-19
    Thread: Price rises
    Hi

    There's no mention of price rises due on Pure Planet's official blog: https://blog.purepla.net

    I believe, but cannot state this in any 'official capacity' that Pure Planet would contact you...
    2 Replies
    71 Views
  21. Hi Kevr79 You can use WattBot to 'Message the...

    Posted by Gwyndy, 05-11-19
    Hi Kevr79

    You can use WattBot to 'Message the team' if you are really concerned, but it may be that this will sort itself out under the industry's standard transfer procedures given time.

    It...
    1 Replies
    116 Views
  22. Hi Rob. Are you referring to the meters...

    Posted by Gwyndy, 03-11-19
    Thread: Meters
    Hi Rob.

    Are you referring to the meters themselves, or the IHD (In Home Display).

    Presumably you have SMETS 1 meters, have you read the Guide to Smart Meters?

    Regards
    ​​​​​​​Gwynd
    3 Replies
    73 Views
  23. Hi Paul Slattery. Firstly, welcome to the...

    Posted by Gwyndy, 03-11-19
    Hi Paul Slattery.

    Firstly, welcome to the PurePlanet community forum.
    Please bear in mind that you are talking to your fellow Pure Planet customers here, there are only two staff members of Pure...
    3 Replies
    140 Views
  24. Hi Kate. Firstly, I would remove your 'previous...

    Posted by Gwyndy, 01-11-19
    Thread: Last bill
    Hi Kate.
    Firstly, I would remove your 'previous address' from your post, this is a customer portal, not a 'direct line' to Pure Planet.

    You should not have cancelled your Direct Debit as it is...
    4 Replies
    200 Views
  25. I wondered about that, but it's annual usage, not...

    Posted by Gwyndy, 31-10-19
    I wondered about that, but it's annual usage, not monthly?

    ​​​​​​​ w
    10 Replies
    349 Views