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Type: Posts; User: Gray4276

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  1. Hi Sam, I'm a bit confused......(easily done...

    Posted by Gray4276, 14-10-19
    Thread: £25 voucher
    Hi Sam,

    I'm a bit confused......(easily done TBH). You have stated that you are a new customer, but your 1st post to the Community Forum was on 26th Oct 2018....almost exactly a year ago.

    Did...
    2 Replies
    28 Views
  2. Hi IanM1, You are correct to exercise your...

    Posted by Gray4276, 14-10-19
    Hi IanM1,

    You are correct to exercise your right to achieve the deal that you perceive to be the best for your specific requirements.👍 However, there are other aspects to what is perceived as "a...
    4 Replies
    51 Views
  3. Hi nickr, Welcome to the Community...

    Posted by Gray4276, 14-10-19
    Hi nickr,

    Welcome to the Community Forum.......however, I assume that you've been a PP customer for a while. Please avail yourself of the Community Forum, as it is full of great information, which...
    23 Replies
    938 Views
  4. Hi Marie, I'm sorry to say that you aren't...

    Posted by Gray4276, 11-10-19
    Hi Marie,

    I'm sorry to say that you aren't correct.... read reply from woz
    This is your perception of an issue that is affecting you. I have always found that PP respond as per their App based...
    9 Replies
    108 Views
  5. Hi Simoon, Before you commit to raising a...

    Posted by Gray4276, 10-10-19
    Thread: Meter Readings
    Hi Simoon,

    Before you commit to raising a "bad" Trustpilot grading for PP......can I suggest that you supply a little bit more detail so that Community Forum members can advise you on what you...
    9 Replies
    227 Views
  6. Hi, As Marc is a PP Community Manager, then...

    Posted by Gray4276, 10-10-19
    Thread: Switching email
    Hi,

    As Marc is a PP Community Manager, then you should follow his advice on this issue.......you can't get better advice than Marc 👌
    5 Replies
    85 Views
  7. Hey Marc, Maybe this is something that you...

    Posted by Gray4276, 10-10-19
    Hey Marc,

    Maybe this is something that you could advise/assist Nina with.......Just a thought 🤔
    4 Replies
    84 Views
  8. This information is all over the internet / news...

    Posted by Gray4276, 10-10-19
    This information is all over the internet / news channels etc.

    You are correct that SMETS2 meters are "supposed" to be able to communicate with any new provider......but as stated by Duppy.....the...
    6 Replies
    375 Views
  9. Hi Vicky, Welcome to the Community Forum for...

    Posted by Gray4276, 10-10-19
    Thread: The App
    Hi Vicky,

    Welcome to the Community Forum for PP customers.

    If you could supply a bit more information on what you are actually doing and what is actually happening.......then Community Forum...
    2 Replies
    65 Views
  10. Time for bed said Zebedee ⌚🛌😴🤔

    Posted by Gray4276, 10-10-19
    Time for bed said Zebedee ⌚🛌😴🤔
    8 Replies
    115 Views
  11. I was only feeling "a little bit"...

    Posted by Gray4276, 09-10-19
    I was only feeling "a little bit" disconcerted..... whereas you were "extremely disconcerted" 😎🤔😂👌
    8 Replies
    115 Views
  12. Hi Seuillet, Your "corrected" meter readings...

    Posted by Gray4276, 09-10-19
    Hi Seuillet,

    Your "corrected" meter readings will be taken into account when your next statement is produced.......following your next monthly meter submission.

    Also your costs will also...
    2 Replies
    45 Views
  13. Hi fozzer, I find it a little bit...

    Posted by Gray4276, 09-10-19
    Hi fozzer,

    I find it a little bit disconcerting that you do not know what the PP Membership Fee is.......it's what all the other energy suppliers call a "standing charge".

    This "standing...
    8 Replies
    115 Views
  14. Hi Tony, While this reply is not directly...

    Posted by Gray4276, 09-10-19
    Hi Tony,

    While this reply is not directly answering your issue.....
    Can I suggest that you take a look around the Community Forum home page which has absolutely loads of information and links...
    115 Replies
    16,446 Views
  15. Hi Bilks, Nice try, but I very much doubt it,...

    Posted by Gray4276, 09-10-19
    Hi Bilks,

    Nice try, but I very much doubt it, as you've already completed your switch.
    10 out of 10 for your optimism/cheek (delete as appropriate) 👍😎🙏
    1 Replies
    87 Views
  16. Hi Georgina, Firstly.......your "term" has not...

    Posted by Gray4276, 09-10-19
    Thread: Billing
    Hi Georgina,

    Firstly.......your "term" has not come to an end, as PP do not have fixed term contracts......you are a PP customer until you "switch away" to another provider. I'm assuming that you...
    2 Replies
    53 Views
  17. Woz is correct, it's 49days............and I...

    Posted by Gray4276, 09-10-19
    Thread: switch date
    Woz is correct, it's 49days............and I think I prefer " dippy"........could even be "deeply dippy".....to quote a really silly song 😎😂🙏
    9 Replies
    426 Views
  18. Hi Tony, Glad you got it sorted.......also...

    Posted by Gray4276, 08-10-19
    Hi Tony,

    Glad you got it sorted.......also really good to see a "newbie" follow the advice given by fellow Community Forum members.
    ​All too often we see posts from people who do not/cannot...
    6 Replies
    86 Views
  19. Hi again Rob, Can I refer you to the reply...

    Posted by Gray4276, 08-10-19
    Hi again Rob,

    Can I refer you to the reply that you received from a Community Forum member to your first ever post to the Community. The reply is added below....

    "To get an answer from a...
    6 Replies
    77 Views
  20. Hi Rob, I really hope that you are happier...

    Posted by Gray4276, 08-10-19
    Hi Rob,

    I really hope that you are happier after you have switched away from PP. You are not tied in to a contract with PP.... but it is your responsibility to switch away..... not the...
    6 Replies
    77 Views
  21. And we all know that donkeys can be harder to...

    Posted by Gray4276, 07-10-19
    And we all know that donkeys can be harder to lead towards the water 💦
    23 Replies
    938 Views
  22. Hi Woz, I feel llike you've just told me...

    Posted by Gray4276, 07-10-19
    Hi Woz,

    I feel llike you've just told me off.......and you're probably correct to do so........I deserve it. I should be more tolerant......It's just that sometimes, I cannot resist the urge to...
    23 Replies
    938 Views
  23. Hi djblez, To quote woz " oh ye of little...

    Posted by Gray4276, 07-10-19
    Hi djblez,

    To quote woz " oh ye of little faith" .......(quote was originally directed at me......but that's a different story)

    It appears that you are disappointed that PP has raised your DD...
    23 Replies
    938 Views
  24. Every customer is sent their monthly statement as...

    Posted by Gray4276, 07-10-19
    Thread: MPAN number
    Every customer is sent their monthly statement as a pdf attachment within an email (which is sent to the email address that you supplied to PP when you switched to PP)
    This statement contains your...
    2 Replies
    37 Views
  25. Hi puneetj, Try...

    Posted by Gray4276, 04-10-19
    Thread: Credit refund
    Hi puneetj,

    Try this.......https://community.purepla.net/content/231-Moving-home-Here-s-what-to-do#ckb_start
    2 Replies
    89 Views