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Type: Posts; User: woz

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  1. oh dear...perhaps the process needs a step by...

    Posted by woz, 14-10-19
    oh dear...perhaps the process needs a step by step guide, The problem is and the reason I asked is that I’m trying to figure out exactly which part of the process is the stumbling block. Because of...
    25 Replies
    174 Views
  2. https://community.purepla.net/threads/7638-Smart-m...

    Posted by woz, 14-10-19
    https://community.purepla.net/threads/7638-Smart-meter2?p=40080#post40080
    24 Replies
    24,064 Views
  3. hi Craig Pp should know where you switched from....

    Posted by woz, 14-10-19
    hi Craig
    Pp should know where you switched from.
    As it’s account related and not a public matter I’d ask in wattbot type message the team and ask. Replies not instant and you aren’t obligated to...
    4 Replies
    24 Views
  4. hi Claire have you read this...

    Posted by woz, 14-10-19
    Thread: Smart meter2
    hi Claire
    have you read this
    https://community.purepla.net/threads/6083-Second-generation-(SMETS2)-smart-meters-eligibility
    1 Replies
    11 Views
  5. Can I come with? It’s miserable here:( ​Have a...

    Posted by woz, 14-10-19
    Can I come with? It’s miserable here:(
    ​Have a great time🕶
    549 Replies
    38,610 Views
  6. hi Diana ​What were the logging in problems you...

    Posted by woz, 14-10-19
    hi Diana
    ​What were the logging in problems you got past?
    25 Replies
    174 Views
  7. I still don’t understand- if you take this back...

    Posted by woz, 14-10-19
    I still don’t understand- if you take this back to E7 it makes no sense, you’ll then be restricted as to when you can switch on your hot water.
    The only advantage I can see is if you were to switch...
    7 Replies
    159 Views
  8. hi Paul go to help ask wattbot type message the...

    Posted by woz, 14-10-19
    hi Paul
    go to help ask wattbot type message the team in app or online and ask there, replies not instant circa 24 hrs
    1 Replies
    20 Views
  9. hi are you in app or online and is the problem...

    Posted by woz, 14-10-19
    hi
    are you in app or online and is the problem that you can’t log in?
    Delete all login mails log in and close the app or browser then go to your emails and click the pink link, what happens?...
    2 Replies
    22 Views
  10. hi Nathan It's expected to be in cedit by around...

    Posted by woz, 14-10-19
    Thread: I’m in credit
    hi Nathan
    It's expected to be in cedit by around a month's average payment when the DD is taken, as it's paid for the following month.
    If you're in credit by a lot more go to help, ask wattbot,...
    2 Replies
    27 Views
  11. Hi marc I'm interfering again As I understand...

    Posted by woz, 14-10-19
    Hi marc
    I'm interfering again
    As I understand this the issue is not whether the email was received, it was why it was received.
    I think I read that Ladyg agreed that she(?) had had the proposed...
    8 Replies
    741 Views
  12. Upon re-reading I agree that my reply was...

    Posted by woz, 14-10-19
    Thread: Meter Readings
    Upon re-reading I agree that my reply was marginally condescending (well the first couple of lines were), for that I apologise. I was aiming to be helpful and had not grasped exactly what the problem...
    9 Replies
    227 Views
  13. hi Tynan Wattbot should still work if not logged...

    Posted by woz, 14-10-19
    hi Tynan
    Wattbot should still work if not logged in maybe try deleting app and reinstalling. You would need to provide an email address with your message. (type message the team and your message)...
    2 Replies
    67 Views
  14. Thanks Anita ​I can't say I understand this, if...

    Posted by woz, 14-10-19
    Thanks Anita
    ​I can't say I understand this, if it needs connecting then it must have been disconnected, who disconnected it?
    If it was disconnected because the tarif was switched away from E7 you...
    7 Replies
    159 Views
  15. Marc, I re read your earlier reply, it's now...

    Posted by woz, 14-10-19
    Marc, I re read your earlier reply, it's now unclear whether Gavin has successfully joined. I'm staying out of this as it looks like I'm just confusing the issue. Sorry
    25 Replies
    174 Views
  16. hi grobinson is there anything the community can...

    Posted by woz, 14-10-19
    hi grobinson
    is there anything the community can help with.
    You do know payments are split Winter /Summer and go up in October and down in April?
    ​If it's something else then as Angela's excellent...
    115 Replies
    16,446 Views
  17. hi Marc I know I'm going to regret asking this...

    Posted by woz, 14-10-19
    hi Marc
    I know I'm going to regret asking this as something really obvious has escaped me.
    How is it possible not to have set up a DD? (or is this only for those who cancel theirs?)
    Also is this...
    7 Replies
    347 Views
  18. hi Gavin if you haven't completed there is...

    Posted by woz, 14-10-19
    hi Gavin
    if you haven't completed there is nothing for PP to cancel.
    Are you using any add-ins on your browser?
    What browser are you using?
    Did you try what I suggested earlier, delete login...
    25 Replies
    174 Views
  19. hi Heaphers your meter is blank because it needs...

    Posted by woz, 14-10-19
    hi Heaphers
    your meter is blank because it needs to be woken up before you can read it.
    Try pressing one of the buttons to wake it, usually 9 or A depends on the meter.
    Once woken you may see the...
    1 Replies
    29 Views
  20. hi Gavind Don't panic...yet... I would have...

    Posted by woz, 13-10-19
    hi Gavind
    Don't panic...yet...
    I would have thought that if it says logout then you are logged in.
    Just to confirm you aren't using a VPN are you?

    What browser are you using? What Operating...
    25 Replies
    174 Views
  21. hi LadyG did you type message the team into...

    Posted by woz, 13-10-19
    hi LadyG
    did you type message the team into wattbot when you replied? It can take a couple of days to get a reply from the team.
    I'd give admin a chance to reply here as well.
    If you've supplied...
    8 Replies
    741 Views
  22. hi SolarKnight (nice oxymoron there) have you...

    Posted by woz, 13-10-19
    hi SolarKnight (nice oxymoron there)
    have you seen this thread?
    https://community.purepla.net/forums/25-Electric-vehicles-and-hybrids
    2 Replies
    44 Views
  23. hi jholding Imagine you have a jar which you put...

    Posted by woz, 13-10-19
    Thread: Account balance
    hi jholding
    Imagine you have a jar which you put money into every month, say £100. The jar is your account.
    Month1 You put in £100 in you have CREDIT of £100
    Supplier takes out £80 for energy...
    4 Replies
    155 Views
  24. hi Chris Here is why: All you need to know is...

    Posted by woz, 13-10-19
    hi Chris

    Here is why:
    All you need to know is this
    You are statemented (or billed if you like) for energy use up to your statement date,
    (in a perfect world would know what the readings are on...
    3 Replies
    119 Views
  25. fanbuoy: a floating admirer? (a bit like a...

    Posted by woz, 13-10-19
    fanbuoy: a floating admirer? (a bit like a floating voter I expect.)
    Does your tip work on ipad/iphone?
    19 Replies
    1,682 Views