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Type: Posts; User: stephenrand

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  1. Don't worry about the message that your reading...

    Posted by stephenrand, 21-10-19
    Don't worry about the message that your reading is low - many people get it, it's generated by an algorithm that is not all that helpful, though it does prompt me to double check I've read the meter...
    7 Replies
    91 Views
  2. Make sure you are logged in. Click on the three...

    Posted by stephenrand, 21-10-19
    Make sure you are logged in. Click on the three little bars top right hand corner, select Help, then choose Wattbot. Put 'message the team' in the question box and then explain the problem. They...
    3 Replies
    85 Views
  3. Hi Stargazing As this is your first post welcome...

    Posted by stephenrand, 20-10-19
    Hi Stargazing
    As this is your first post welcome to the Pure Planet community!

    You certainly can keep your smart meter - but it probably won't work as a smart meter, at least initially.

    This...
    1 Replies
    29 Views
  4. https://community.purepla.net/content/149-How-do-I...

    Posted by stephenrand, 20-10-19
    https://community.purepla.net/content/149-How-do-I-cancel-my-switch-into-Pure-Planet#ckb_start
    1 Replies
    26 Views
  5. https://community.purepla.net/content/156-can-i-ha...

    Posted by stephenrand, 20-10-19
    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    1 Replies
    24 Views
  6. Hi Briash Welcome to the Pure Planet...

    Posted by stephenrand, 19-10-19
    Hi Briash

    Welcome to the Pure Planet community! Are you saying that someone sent you a code to use when joining Pure Planet? Or is that what you haven't used? Has your switch completed...
    3 Replies
    39 Views
  7. I thought that's what Marc had just done by...

    Posted by stephenrand, 19-10-19
    I thought that's what Marc had just done by starting this thread? Or am I as dumb as some smart meters?
    23 Replies
    693 Views
  8. Not at the moment! That's what the IHD on a smart...

    Posted by stephenrand, 19-10-19
    Thread: Smart meter
    Not at the moment! That's what the IHD on a smart meter would do, of course.
    4 Replies
    34 Views
  9. https://community.purepla.net/content/156-can-i-ha...

    Posted by stephenrand, 19-10-19
    Thread: Smart meters
    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    4 Replies
    39 Views
  10. Hi Les As this is your first post, welcome to...

    Posted by stephenrand, 19-10-19
    Thread: Smart meter
    Hi Les
    As this is your first post, welcome to the Pure Planet community!

    Here's what you want to know
    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start

    Stephen
    4 Replies
    34 Views
  11. This - admittedly quite old - article from Which...

    Posted by stephenrand, 19-10-19
    This - admittedly quite old - article from Which might help

    https://www.which.co.uk/reviews/feed-in-tariffs/article/feed-in-tariffs/electricity-meters-running-backwards

    Wattbot should be...
    2 Replies
    35 Views
  12. Hi Sara Do you mean that Pure Planet have got...

    Posted by stephenrand, 18-10-19
    Hi Sara

    Do you mean that Pure Planet have got the wrong address attached to your account?

    If that's the problem, open the app, log in, go to the three little bars top right hand corner, select...
    3 Replies
    52 Views
  13. Hi Guy As this is your first post, welcome to...

    Posted by stephenrand, 17-10-19
    Thread: Meter Reading
    Hi Guy

    As this is your first post, welcome to the Pure Planet community!

    The frustrating news is that smart meter functionality is not switching to new suppliers. It is hoped that this will be...
    3 Replies
    77 Views
  14. Your property has an account with a supplier, so...

    Posted by stephenrand, 17-10-19
    Your property has an account with a supplier, so you have to switch to join Pure Planet, and you will have to pay the current supplier for the energy used until the switch is complete.

    Hold on to...
    2 Replies
    33 Views
  15. Hi Taralara These are a few comments intended...

    Posted by stephenrand, 17-10-19
    Hi Taralara

    These are a few comments intended to help and/or give some clarification:

    1. I was a little concerned at the latest MSE promotion, when the email paragraph made no reference to the...
    6 Replies
    122 Views
  16. Hi Luke As this is your first post, welcome to...

    Posted by stephenrand, 17-10-19
    Hi Luke

    As this is your first post, welcome to the Pure Planet community!

    I'm afraid the honest answer is there's nothing you can do. The system is due to be 'fixed' so it will start working...
    1 Replies
    43 Views
  17. Hi Sandra Does this quote from another thread...

    Posted by stephenrand, 17-10-19
    Thread: 3am thoughts??
    Hi Sandra

    Does this quote from another thread help? If it doesn't, loads of your fellow customers will be pleased to explain further!

    Stephen

    All renewable energy suppliers have to match the...
    2 Replies
    55 Views
  18. Hi Scottishborderer As this is your first post,...

    Posted by stephenrand, 16-10-19
    Hi Scottishborderer
    As this is your first post, welcome to the Pure Planet community!

    Just wondering if you tried to login early today? There was a temporary unavailability while it was being...
    1 Replies
    35 Views
  19. Hi there If you had your smart meter installed...

    Posted by stephenrand, 16-10-19
    Hi there
    If you had your smart meter installed since you joined Pure Planet (which, if so, was remarkably quick) it was installed by Magnum, their number is listed on their website as
    01164 783...
    16 Replies
    145 Views
  20. It's a bit difficult to understand this - you...

    Posted by stephenrand, 16-10-19
    Thread: leaving
    It's a bit difficult to understand this - you don't get bills from Pure Planet, you get statements, because you pay in advance by monthly direct debit. So if you haven't paid anything, you haven't...
    5 Replies
    105 Views
  21. Gray4276 has asked for help from the team - one...

    Posted by stephenrand, 15-10-19
    Gray4276 has asked for help from the team - one of them will confirm whether it will be possible to run your mother's account using a different email address from your own. It's slightly clunky...
    5 Replies
    49 Views
  22. 7 Replies
    396 Views
  23. Hi there That's simple! Keep your direct debit...

    Posted by stephenrand, 15-10-19
    Thread: Refund
    Hi there
    That's simple! Keep your direct debit open, and when your final meter readings have been agreed between PP and your new supplier (an industry process that can take up to six weeks) you will...
    1 Replies
    20 Views
  24. Hi Gary As this is your first post, welcome to...

    Posted by stephenrand, 15-10-19
    Hi Gary
    As this is your first post, welcome to the Pure Planet community!

    I'm wondering if you have just started a switch to Pure Planet? That triggers an email welcome pack from Pure Planet, and...
    1 Replies
    24 Views
  25. Hi there The Pure Planet payment system is based...

    Posted by stephenrand, 15-10-19
    Thread: Billing
    Hi there
    The Pure Planet payment system is based on the 60/40 winter/summer split. If you have your winter payments reduced you will have your summer payments reduced, unless you want to make...
    2 Replies
    53 Views