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Type: Posts; User: Marc

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  1. Hi Andrew007 Duppy A quick update to let you...

    Posted by Marc, 22-08-19
    Hi Andrew007 Duppy
    A quick update to let you guys know I've posted some info about why we're still asking for meter readings from Members who've had new SMETS2 smart meters installed by us.
    Hope...
    4 Replies
    74 Views
  2. 7 Replies
    526 Views
  3. 7 Replies
    526 Views
  4. Poll: Whoa! I did not know that Scubaseahorse That's...

    Posted by Marc, 22-08-19
    Whoa! I did not know that Scubaseahorse
    That's it, ban the oranges!
    18 Replies
    153 Views
  5. What's making me happy today is thinking about my...

    Posted by Marc, 22-08-19
    What's making me happy today is thinking about my four-day holiday which starts at about 6pm this evening.
    (Sorry, not sorry @Nataly) :joy:
    516 Replies
    33,258 Views
  6. 10 Replies
    724 Views
  7. Hi Daveyboy66 Welcome to the community, and...

    Posted by Marc, 22-08-19
    Hi Daveyboy66
    Welcome to the community, and thanks for posting.
    I've checked this out with our Member services team. Possibly a misunderstanding here, as they were waiting for you to approve their...
    8 Replies
    267 Views
  8. Hi Tucker1 Welcome to the community! Just to...

    Posted by Marc, 22-08-19
    Hi Tucker1
    Welcome to the community! Just to add, in answer to your question about needing a mobile telephone number to join PP.
    We used to be app-only, and even though you can now join and manage...
    22 Replies
    224 Views
  9. Poll: I get the feeling this is going to be the...

    Posted by Marc, 22-08-19
    I get the feeling this is going to be the outcome. So, not a ban as such. But not supplied by the company.
    18 Replies
    153 Views
  10. Poll: Black coffee for me please Bev :joy:

    Posted by Marc, 22-08-19
    Black coffee for me please Bev :joy:
    18 Replies
    153 Views
  11. Poll: My lips are sealed. Agree. We shouldn't...

    Posted by Marc, 22-08-19
    My lips are sealed.


    Agree. We shouldn't blame the biscuit 100%
    Humans need to take some responsibility here!
    18 Replies
    153 Views
  12. Well, some news today. An committee of MPs has...

    Posted by Marc, 22-08-19
    Well, some news today. An committee of MPs has recommended that in order for the UK to meet its carbon reduction targets, personal vehicle use should be discouraged.
    There's other recommendations,...
    9 Replies
    231 Views
  13. Keep sending us monthly meter readings after your new smart meter installation - for now

    Posted by Marc, 22-08-19
    Hi everyone

    Just a reminder that if you’ve just had a new smart meter installed by us we’ll still ask you for monthly meter readings, for now.

    We’re currently installing a few dozen 2nd...
    1 Replies
    83 Views
  14. Erm, bit late Bev Think I had a bout of buyer's...

    Posted by Marc, 22-08-19
    Thread: Healthy bodies
    Erm, bit late Bev
    Think I had a bout of buyer's remorse....!
    Using the health app on my iPhone (as I've always got my phone on me anyway) which seems to do a good job of counting my steps.
    My...
    35 Replies
    1,141 Views
  15. It's looking more stable now, but we'll keep an...

    Posted by Marc, 21-08-19
    It's looking more stable now, but we'll keep an eye on it tonight and tomorrow.
    1 Replies
    83 Views
  16. Poll: Should we get free biscuits?

    Posted by Marc, 21-08-19
    We've got biscuit wars at Pure Planet towers.:eek:

    Ever since we moved into our new office, there's been a daily supply of free biscuits for the team, as well as porridge, bread (for toast) and a...
    18 Replies
    153 Views
  17. What I saw in the staff kitchen at PP HQ. It's...

    Posted by Marc, 21-08-19
    What I saw in the staff kitchen at PP HQ.
    It's been mentioned before. I'm still none the wiser as to why there's a tub of Bisto gravy next to the biscuits.

    2647

    But it makes me happy today :)
    516 Replies
    33,258 Views
  18. Does anyone have any preferences for fitness...

    Posted by Marc, 21-08-19
    Thread: Healthy bodies
    Does anyone have any preferences for fitness trackers? There's a lot of choice out there, and I've got a Fitbit on order (though not too late to cancel).
    35 Replies
    1,141 Views
  19. Investigating community platform instability

    Posted by Marc, 21-08-19
    Hi
    We're looking into some issues with the Pure Planet Community platform.
    The community has been running slower for some Members this morning, and not loading at all for others.
    ​More info when...
    1 Replies
    83 Views
  20. Is that a Jimi Hendrix song woz :confused:;)

    Posted by Marc, 21-08-19
    Is that a Jimi Hendrix song woz :confused:;)
    516 Replies
    33,258 Views
  21. Hi Tristranjackson OK. I don't have access to...

    Posted by Marc, 21-08-19
    Hi Tristranjackson
    OK. I don't have access to Members' accounts, so it may be something specific to your account.
    But as I've flagged this with our team, Tom from the team is looking into it right...
    10 Replies
    120 Views
  22. Hi Gabolino Yes, that'll be the reason. Did...

    Posted by Marc, 21-08-19
    Hi Gabolino
    Yes, that'll be the reason.
    Did the engineer not explain that the IHD may not connect?
    80 Replies
    4,003 Views
  23. Hi Tristranjackson Welcome to the community....

    Posted by Marc, 21-08-19
    Hi Tristranjackson
    Welcome to the community.
    I've flagged this up with our Member services team. The reason is because your Direct Debit was cancelled.
    The team emailed you about not being able to...
    10 Replies
    120 Views
  24. Nooooooooooooooooooooooooooooooooooooooooooooooooo...

    Posted by Marc, 20-08-19
    Nooooooooooooooooooooooooooooooooooooooooooooooooooooo :p
    76 Replies
    2,313 Views
  25. How smart meters work - a handy infographic

    Posted by Marc, 20-08-19
    Hi everyone

    We sometimes get questions from our Members about how smart meters work.

    So we've put together this handy infographic which I hope you find helpful!

    2645

    Your Smart meters,...
    0 Replies
    59 Views