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Type: Posts; User: Nataly

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  1. Hey ChrisH I checked this out with our Member...

    Posted by Nataly, 18-10-19
    Hey ChrisH

    I checked this out with our Member Services team, they've let me know you had been emailed your statements each month - the consolidated statement you've just received is updated to...
    8 Replies
    114 Views
  2. Hey Mike55 Our Member Services team have let...

    Posted by Nataly, 18-10-19
    Thread: Billing
    Hey Mike55

    Our Member Services team have let us know they sent you a statement on 14 October and have offered a refund of your extra credit:up:

    If you reply to their email they'll be able to...
    8 Replies
    93 Views
  3. Hey Sjd I checked this out with our Member...

    Posted by Nataly, 18-10-19
    Hey Sjd

    I checked this out with our Member Services team - looks like your messages all sent through fine, and the team have started a reading dispute for you:up:

    Glad to see this is being...
    1 Replies
    26 Views
  4. What would you do if your pet did this? "...

    Posted by Nataly, 18-10-19
    What would you do if your pet did this?
    "couple stopped at airport security after cat sneaked into luggage"

    It'd definitely make for a fun pet photo:joy:
    93 Replies
    5,042 Views
  5. Hey Camy We have an FAQ on how to read your...

    Posted by Nataly, 18-10-19
    Hey Camy

    We have an FAQ on how to read your smart meter which should help - you'll need to 'wake up' your gas meter screen to get the reading.

    For now, you'd just need to enter your meter...
    3 Replies
    42 Views
  6. 2927 ​Does this mean you're all good...

    Posted by Nataly, 18-10-19
    2927

    ​Does this mean you're all good MikeLeeds87? :D
    1 Replies
    21 Views
  7. How to carve a pumpkin?

    Posted by Nataly, 18-10-19
    Hello folks,

    It's been pretty hard to avoid all the ma-hoosive pumpkins in the shops these past few weeks... It's almost as if Halloween is only 2 weeks away.:rolleyes:

    I'm off to a local farm...
    2 Replies
    18 Views
  8. Hey RossPhillips Looks like Kirsty from the...

    Posted by Nataly, 18-10-19
    Thread: Incorrect COT
    Hey RossPhillips

    Looks like Kirsty from the team replied to your message on 3 October and updated your meter readings:up:

    Glad to see it was all sorted!
    3 Replies
    75 Views
  9. Hey Georginahenfrey I checked this out with...

    Posted by Nataly, 18-10-19
    Thread: Billing
    Hey Georginahenfrey

    I checked this out with our Member Services team - you received what's called an 'offset bill' or 'consolidated statement', covering the period November '18 to September '19. ...
    3 Replies
    69 Views
  10. Hi Tom49Belhaven This guide for landlords...

    Posted by Nataly, 18-10-19
    Hi Tom49Belhaven

    This guide for landlords from our FAQs may help?:up:

    Once you let us know the correct readings, we'll be able to send a corrected statement.
    2 Replies
    57 Views
  11. Hi woz, good spot :up: Thanks for flagging...

    Posted by Nataly, 18-10-19
    Hi woz, good spot :up:

    Thanks for flagging this.

    We've been in contact with MSE about this - the option to choose payment date was left on their site in error.

    They've now confirmed that...
    1 Replies
    37 Views
  12. Smart meters update - latest on statements not being received after SMETS2 installed

    Posted by Nataly, 17-10-19
    Hey everyone,

    If you haven't received a statement since your SMETS2 meters were installed - we're really sorry about this.

    We're aware of the issue, which has affected members whose SMETS2...
    8 Replies
    114 Views
  13. Our sustainable tip of the week reminded me -...

    Posted by Nataly, 17-10-19
    Our sustainable tip of the week reminded me - another advantage to using a reusable coffee cup, is that lots of places are introducing discounts when you use one!

    The ones around me offer a 10%...
    4 Replies
    264 Views
  14. Hey Ocheye You can enter your meter readings...

    Posted by Nataly, 17-10-19
    Hey Ocheye

    You can enter your meter readings whenever you like (up to once per day).

    You just need to log in to your account, and tap 'send a meter reading' :up:
    1 Replies
    29 Views
  15. Hi gordonmachray, and welcome to the PP...

    Posted by Nataly, 17-10-19
    Hi gordonmachray, and welcome to the PP Community:)

    Our service is 100% digital - you can get in touch with our Member Services by typing 'message the team', if WattBot can't help with your...
    16 Replies
    123 Views
  16. Hey Road Runner Sorry about that - an email...

    Posted by Nataly, 17-10-19
    Thread: Smart meters
    Hey Road Runner

    Sorry about that - an email was sent to some of our Members which contained a broken link.

    If you log in to your account, you should see a moon on the homepage titled...
    1 Replies
    36 Views
  17. Poll: I discovered last night that my boyfriend stores...

    Posted by Nataly, 17-10-19
    I discovered last night that my boyfriend stores his bananas in the fridge.

    WHAT is this madness?

    Does anyone else do this? :eek:

    It seems so wrong...
    15 Replies
    716 Views
  18. Lovely unexpected sunshine yesterday and...

    Posted by Nataly, 17-10-19
    Lovely unexpected sunshine yesterday and today!:cool:

    2919

    Before the rain returns..
    29 Replies
    911 Views
  19. FIVE times zoom?! :joy: now that's impressive! ...

    Posted by Nataly, 17-10-19
    FIVE times zoom?! :joy: now that's impressive!

    Great to see the new camera in action:D
    10 Replies
    222 Views
  20. Hey stubbyd Welcome to the Community, and cool...

    Posted by Nataly, 17-10-19
    Hey stubbyd

    Welcome to the Community, and cool avatar btw! :cool:

    Have you seen our refer friends scheme?

    ​If you refer friends to Pure Planet and they switch to us, you both receive a £25...
    1 Replies
    37 Views
  21. Hey HineshPatel Have you recently moved into a...

    Posted by Nataly, 17-10-19
    Thread: Bill
    Hey HineshPatel

    Have you recently moved into a new property? It may be that we supplied the property before you switched suppliers.

    You can get in touch with our Member Services team via...
    1 Replies
    30 Views
  22. Hey Chris Whitehouse Whenever you switch...

    Posted by Nataly, 17-10-19
    Hey Chris Whitehouse

    Whenever you switch suppliers, it can take up to 6 weeks for your final bill to be produced.

    Once you receive your final bill, any remaining credit will be refunded to...
    2 Replies
    45 Views
  23. Hey Liz C Do either of these FAQs on how to...

    Posted by Nataly, 16-10-19
    Thread: Meter readings
    Hey Liz C

    Do either of these FAQs on how to get a reading help at all?
    How do I read my old smart meter?
    Do I still need to send readings with a smart meter?

    If not, you can tap 'help' >...
    1 Replies
    35 Views
  24. Hey Richard Shalom100 Welcome to Pure Planet:o...

    Posted by Nataly, 16-10-19
    Thread: Watbott
    Hey Richard Shalom100

    Welcome to Pure Planet:o

    Could you provide some more info about the issue?
    When you send a message to WattBot, is 'delivered' showing underneath it?

    Is there anything...
    1 Replies
    27 Views
  25. Hi Accordion Ben Thanks for flagging this...

    Posted by Nataly, 16-10-19
    Hi Accordion Ben

    Thanks for flagging this up:up:

    We're aware of the issue, which is affecting some members, and are working on a fix for this.

    It's worth noting that this won't affect your...
    1 Replies
    30 Views