Type: Posts; User: Nataly
I checked this out with our Member Services team, they've let me know you had been emailed your statements each month - the consolidated statement you've just received is updated to...8 Replies114 Views
Our Member Services team have let us know they sent you a statement on 14 October and have offered a refund of your extra credit:up:
If you reply to their email they'll be able to...8 Replies93 Views
Thread: Can’t send reply
I checked this out with our Member Services team - looks like your messages all sent through fine, and the team have started a reading dispute for you:up:
Glad to see this is being...1 Replies26 Views
Thread: 1st Meter readings
We have an FAQ on how to read your smart meter which should help - you'll need to 'wake up' your gas meter screen to get the reading.
For now, you'd just need to enter your meter...3 Replies42 Views
I checked this out with our Member Services team - you received what's called an 'offset bill' or 'consolidated statement', covering the period November '18 to September '19. ...3 Replies69 Views
Hi woz, good spot :up:
Thanks for flagging this.
We've been in contact with MSE about this - the option to choose payment date was left on their site in error.
They've now confirmed that...1 Replies37 Views
If you haven't received a statement since your SMETS2 meters were installed - we're really sorry about this.
We're aware of the issue, which has affected members whose SMETS2...8 Replies114 Views
Thread: Vivian Lee, our Zero Hero who’s made small changes to how she washes her clothes and drinks coffee
Our sustainable tip of the week reminded me - another advantage to using a reusable coffee cup, is that lots of places are introducing discounts when you use one!
The ones around me offer a 10%...4 Replies264 Views
Hi gordonmachray, and welcome to the PP Community:)
Our service is 100% digital - you can get in touch with our Member Services by typing 'message the team', if WattBot can't help with your...16 Replies123 Views
Thread: We're Going Bananas...
I discovered last night that my boyfriend stores his bananas in the fridge.
WHAT is this madness?
Does anyone else do this? :eek:
It seems so wrong...15 Replies716 Views
FIVE times zoom?! :joy: now that's impressive!
Great to see the new camera in action:D10 Replies222 Views
Thread: Money Saving Expert Money back
Welcome to the Community, and cool avatar btw! :cool:
Have you seen our refer friends scheme?
If you refer friends to Pure Planet and they switch to us, you both receive a £25...1 Replies37 Views
Thread: Repayment of credit
Hey Chris Whitehouse
Whenever you switch suppliers, it can take up to 6 weeks for your final bill to be produced.
Once you receive your final bill, any remaining credit will be refunded to...2 Replies45 Views
Thread: Meter readings
Hey Liz C
Do either of these FAQs on how to get a reading help at all?
How do I read my old smart meter?
Do I still need to send readings with a smart meter?
If not, you can tap 'help' >...1 Replies35 Views
Hey Richard Shalom100
Welcome to Pure Planet:o
Could you provide some more info about the issue?
When you send a message to WattBot, is 'delivered' showing underneath it?
Is there anything...1 Replies27 Views
Hi Accordion Ben
Thanks for flagging this up:up:
We're aware of the issue, which is affecting some members, and are working on a fix for this.
It's worth noting that this won't affect your...1 Replies30 Views