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Type: Posts; User: Nataly

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  1. Hey KeithW74 It looks like you received an...

    Posted by Nataly, 16-09-19
    Hey KeithW74

    It looks like you received an email on 11 September requesting photos of your meters so we could complete your switch?

    Tom from our Member Services team has sent you a new email...
    7 Replies
    67 Views
  2. Here's one of my favourites from my recent...

    Posted by Nataly, 16-09-19
    Here's one of my favourites from my recent holiday...

    2762

    Beautiful crystal clear waters:heart:
    12 Replies
    199 Views
  3. Hey at4574 Just FYI I've merged your posts...

    Posted by Nataly, 16-09-19
    Hey at4574

    Just FYI I've merged your posts into one place to keep all the relevant info and replies together :up:

    Was your meter showing 'm3' after the digits? (that's the measurement we need...
    5 Replies
    30 Views
  4. Hey Richard Wilcox Just FYI I've merged your...

    Posted by Nataly, 16-09-19
    Thread: Meter reading
    Hey Richard Wilcox

    Just FYI I've merged your posts together to avoid duplicates, as this can get confusing for other members:up:

    When you're entering your monthly meter readings you just need...
    3 Replies
    23 Views
  5. Hi Cathy2019 and welcome to the Pure Planet...

    Posted by Nataly, 16-09-19
    Hi Cathy2019 and welcome to the Pure Planet Community;-)))

    I checked with our Member Services team and they've let me know that your latest switch is going ahead :up:

    Great to hear that you're...
    1 Replies
    26 Views
  6. Hey mungonorm Just go to purepla.net...

    Posted by Nataly, 16-09-19
    Thread: my account
    Hey mungonorm

    Just go to purepla.net and enter the email address for your account to log in :)

    You can then enter your meter readings.

    We also have an FAQ which includes how to log in...
    1 Replies
    18 Views
  7. I used my friend's Soltan after sun + insect...

    Posted by Nataly, 16-09-19
    I used my friend's Soltan after sun + insect repellent each night, and didn't even get bitten once :D

    I normally end up covered in bites so it was a good result! Definitely recommended :up:
    13 Replies
    197 Views
  8. Poll: Just going to have to go and try them all so I...

    Posted by Nataly, 16-09-19
    Just going to have to go and try them all so I can make a fully informed decision ;)

    I thiiink for me, it has to be Pringles.
    Perfect for scooping up loads of dip :cool:
    7 Replies
    117 Views
  9. Looks like it'll be good inspiration for your...

    Posted by Nataly, 16-09-19
    Looks like it'll be good inspiration for your future cookbook Bev ;)

    I read a couple of books while on holiday last week, is there anything more relaxing than sitting in the sun with a fanta lemon...
    54 Replies
    3,900 Views
  10. Hey Kev Leaving Spot on from Jon1 - are you...

    Posted by Nataly, 16-09-19
    Thread: Payment's
    Hey Kev Leaving

    Spot on from Jon1 - are you still able to access your email inbox?

    To log in you'd just need to enter your email address at purepla.net or on our app, and select 'cancel...
    8 Replies
    83 Views
  11. I really like reading crime books too but find I...

    Posted by Nataly, 06-09-19
    I really like reading crime books too but find I can't read them just before bed:joy:

    Any Felix Francis ones you particularly recommend?
    Going on holiday next week so could do with a few new...
    54 Replies
    3,900 Views
  12. Hoping the Burns/Root partnership may give us...

    Posted by Nataly, 06-09-19
    Thread: The Ashes 2019
    Hoping the Burns/Root partnership may give us half a chance. Fingers and toes crossed. :D

    Can't bear to watch...
    20 Replies
    618 Views
  13. Not seen it! What's it about? I've been...

    Posted by Nataly, 06-09-19
    Not seen it! What's it about?

    I've been loving Bake Off and a new Grand Designs series:D but they only release one ep. a week so can't binge watch them!
    88 Replies
    9,345 Views
  14. Great tip, thanks! :up: I'll need to get those...

    Posted by Nataly, 06-09-19
    Great tip, thanks! :up:
    I'll need to get those in my suitcase ASAP:cool:
    13 Replies
    197 Views
  15. Hey @Laura1205...

    Posted by Nataly, 06-09-19
    Thread: Referral reward
    Hey @Laura1205

    Have you completed your switch?

    If so, you can tap 'Help' > 'Ask WattBot' in your account and type "where's my amazon voucher" so this can get sorted for you:up:

    We also...
    1 Replies
    59 Views
  16. Hey Teddy1 Our Member Services team may have...

    Posted by Nataly, 06-09-19
    Thread: Meter reading
    Hey Teddy1

    Our Member Services team may have requested more photos to check your meter details or to check your most up-to-date readings.

    Some processes, such as reading disputes, require...
    2 Replies
    46 Views
  17. Hey CKerin As woz said if you cancelled your...

    Posted by Nataly, 05-09-19
    Thread: Switch
    Hey CKerin

    As woz said if you cancelled your switch, you'll have emails from us with subject "FOR INFO: Your *electricity/gas* cancellation is complete" so may be worth checking your inbox (and...
    2 Replies
    59 Views
  18. Hey RickStoic and welcome to the PP Community:o ...

    Posted by Nataly, 05-09-19
    Hey RickStoic and welcome to the PP Community:o

    We also have an FAQ about getting your property set up with electricity and gas which may help explain what to do! woz is spot on :raisinghands:
    ...
    2 Replies
    70 Views
  19. Great advice:D I'm off on holiday next week -...

    Posted by Nataly, 05-09-19
    Great advice:D

    I'm off on holiday next week - anyone have any 'travel' tips for avoiding mosquito bites? :confused:
    13 Replies
    197 Views
  20. Hey marcmatthew and welcome to the Community:o ...

    Posted by Nataly, 05-09-19
    Thread: Meter readings
    Hey marcmatthew and welcome to the Community:o

    I checked with our Member Services team, and they've let me know they've closed your account following your move out:up: - it may be that the new...
    1 Replies
    64 Views
  21. Well, I'm just going to haaave to have an ice...

    Posted by Nataly, 05-09-19
    Well, I'm just going to haaave to have an ice cream now. :rolleyes:

    ​Lovely pic!
    12 Replies
    199 Views
  22. Apparently all you need is plants! :D "6...

    Posted by Nataly, 05-09-19
    Apparently all you need is plants! :D

    "6 plants that will keep your house naturally cool"

    Aloe vera and ferns are my two favourites from the list -
    They're the most effective air-purifying...
    15 Replies
    718 Views
  23. Hi andrewmccormick1 Just FYI I've merged the...

    Posted by Nataly, 05-09-19
    Thread: Overpayments
    Hi andrewmccormick1

    Just FYI I've merged the posts into one thread to keep all the great advice and replies from other members in one place :up:
    woz has linked you to our FAQ on how to make a...
    4 Replies
    252 Views
  24. Hey @Jum...

    Posted by Nataly, 04-09-19
    Thread: Debit balance
    Hey @Jum, welcome to the Community:o

    For WattBot, it's worth checking on phone data as well as wifi? A weak connection could stop it from loading.
    Or, if you have a work phone/are accessing...
    7 Replies
    164 Views
  25. Hey Jake2014Andrew Just FYI I've merged your...

    Posted by Nataly, 04-09-19
    Thread: Missed d debit
    Hey Jake2014Andrew

    Just FYI I've merged your posts together to avoid duplicates, as this can get confusing for other members and keeps all the replies in one place:up:

    To get in touch with our...
    6 Replies
    100 Views