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Type: Posts; User: Nataly

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  1. Hey vicci I think we may need some more info...

    Posted by Nataly, 19-09-19
    Hey vicci

    I think we may need some more info to be able to help! In what way is the app not working?

    If the link from the email isn't working, but the app itself is, you can submit readings...
    1 Replies
    50 Views
  2. Cuddles in the office with HOB's lovely dog...

    Posted by Nataly, 19-09-19
    Cuddles in the office with HOB's lovely dog Jasper :D:heart:

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    524 Replies
    35,948 Views
  3. Hey OlgaKos and welcome to the Community! Nice...

    Posted by Nataly, 19-09-19
    Hey OlgaKos and welcome to the Community!

    Nice one for signing up:up:

    The team will be setting your account up based off the moved in info you gave - this can take a few days.

    Just look out...
    1 Replies
    19 Views
  4. Hi Glynis252 To get in touch with our Member...

    Posted by Nataly, 19-09-19
    Hi Glynis252

    To get in touch with our Member Services team, send them a message via WattBot including a photo of your meter and the yellow sticker attached to it.

    They'll then be able to look...
    1 Replies
    19 Views
  5. Hey Timwood64 Just FYI I've merged your posts...

    Posted by Nataly, 19-09-19
    Hey Timwood64

    Just FYI I've merged your posts together to avoid duplicates and keep all the replies in one place, otherwise it can get confusing for other members:up:

    I checked this out with...
    3 Replies
    23 Views
  6. Made these (a vanilla sponge cake and chocolate...

    Posted by Nataly, 19-09-19
    Made these (a vanilla sponge cake and chocolate biscuits) for my parents' anniversary :o:heart:

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    Though it got me thinking I really need to try some dairy-free and/or vegan baking, as...
    114 Replies
    15,845 Views
  7. Poll: Rugby World Cup 2019

    Posted by Nataly, 19-09-19
    The 2019 Rugby World Cup starts tomorrow (woohoo!) - who'll be tuning in to this year's tournament? :D

    Japan is this year's World Cup host, meaning many games will be shown at around 9.15 am on...
    0 Replies
    12 Views
  8. Hey Stanchev Have you tried deleting and...

    Posted by Nataly, 19-09-19
    Hey Stanchev

    Have you tried deleting and re-downloading the app, to make sure it's on the latest version? :up:

    Let us know if that helps!
    3 Replies
    33 Views
  9. Hey Sunrising - lovely username and welcome to...

    Posted by Nataly, 19-09-19
    Hey Sunrising - lovely username and welcome to the Community! :D

    Great reply from Jon1 :up:

    There's also more info available on running your account via web here.

    If you'd like any more...
    3 Replies
    41 Views
  10. Hey dfcossio barbaraj Great to hear you want...

    Posted by Nataly, 19-09-19
    Hey dfcossio barbaraj

    Great to hear you want to switch to Pure Planet, and welcome to the Community!:D

    If you got your quote from MSM or MSE on the 16th, you'll receive the Β£40 promotion.
    ...
    3 Replies
    100 Views
  11. Hey Grady Beckett They'll just need to sign up...

    Posted by Nataly, 18-09-19
    Hey Grady Beckett

    They'll just need to sign up for their own account, using the 'move in' form so that any outstanding balance on the account can be settled, with the new account holder's details....
    1 Replies
    42 Views
  12. A recent YouGov survey...

    Posted by Nataly, 18-09-19
    A recent YouGov survey has shown that two-thirds of Britons support limiting their air travel, to help address the climate crisis :up:

    It's worth noting that 2000 people took part, so not masses,...
    18 Replies
    1,017 Views
  13. Hey barbaraj Absolutely! You'll receive an...

    Posted by Nataly, 18-09-19
    Hey barbaraj

    Absolutely! You'll receive an email reminder each month, 3 days before your meter readings are due :up:

    Have you seen our FAQs about sending meter readings? There's lots more info...
    1 Replies
    34 Views
  14. Hey @RJW...

    Posted by Nataly, 18-09-19
    Thread: Whatbot
    Hey @RJW and welcome to the Community!

    To open WattBot, just log in to your account, tap 'help' > 'Ask WattBot'.

    There's also more info about WattBot in our FAQs :up:

    Let us know if that...
    1 Replies
    41 Views
  15. Hey Grenata If you get in touch with our...

    Posted by Nataly, 18-09-19
    Thread: Bill
    Hey Grenata

    If you get in touch with our Member Services team via WattBot (tap 'help' > 'Ask WattBot' in your account) and let them know, they'll be able to discuss your payments and get this...
    1 Replies
    29 Views
  16. Hey Rovert Yep you're absolutely right! ...

    Posted by Nataly, 18-09-19
    Hey Rovert

    Yep you're absolutely right!

    The calculations used to work out the energy 'thresholds' shown on IHDs are currently incorrect, which is why it'll be showing high usage.
    We're...
    4 Replies
    62 Views
  17. Hi @Tullyvar32...

    Posted by Nataly, 17-09-19
    Hi @Tullyvar32 and welcome to Pure Planet;-)))

    For a 1st generation (SMETS1) meter, you'd press 6 to see your day and night reading.

    They'd be labelled 'IMP R01' and 'IMP R02'. There's more...
    2 Replies
    56 Views
  18. Apparently they've completely replaced toffee...

    Posted by Nataly, 17-09-19
    Apparently they've completely replaced toffee deluxe with a new brownie flavoured one :eek:

    My favourite is the blue one!
    Marc you may have to fight over the purples as apparently there's only...
    10 Replies
    141 Views
  19. Morning schase As far as we can see WattBot is...

    Posted by Nataly, 17-09-19
    Morning schase

    As far as we can see WattBot is working as normal - when you already have an ongoing chat with our Member Services team then WattBot wouldn't be replying to you, as (effectively)...
    2 Replies
    42 Views
  20. Hey TomDonnelly I checked with our Member...

    Posted by Nataly, 17-09-19
    Thread: Bill
    Hey TomDonnelly

    I checked with our Member Services team - looks like your statements were re-emailed to you. :up:

    You can let the team know via WattBot in your account if you can't see your...
    6 Replies
    99 Views
  21. Great new offer if you switch to Pure Planet from Money Saving Expert or Money Supermarket

    Posted by Nataly, 17-09-19
    Thinking about switching to Pure Planet? Here's some great news!:D

    From today you'll receive Β£47 in credit on your account if you switch to Pure Planet through Money Supermarket or Money Saving...
    3 Replies
    100 Views
  22. Hey Inger Wolff Great advice from...

    Posted by Nataly, 17-09-19
    Hey Inger Wolff

    Great advice from Angelabikerbabe and woz :)

    We also have an FAQ which explains how to submit your meter readings with photos, which may help.

    Just tap this link to read it...
    3 Replies
    50 Views
  23. Hey KeithW74 It looks like you received an...

    Posted by Nataly, 16-09-19
    Hey KeithW74

    It looks like you received an email on 11 September requesting photos of your meters so we could complete your switch?

    Tom from our Member Services team has sent you a new email...
    7 Replies
    116 Views
  24. Here's one of my favourites from my recent...

    Posted by Nataly, 16-09-19
    Here's one of my favourites from my recent holiday...

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    Beautiful crystal clear waters:heart:
    15 Replies
    299 Views
  25. Hey at4574 Just FYI I've merged your posts...

    Posted by Nataly, 16-09-19
    Hey at4574

    Just FYI I've merged your posts into one place to keep all the relevant info and replies together :up:

    Was your meter showing 'm3' after the digits? (that's the measurement we need...
    5 Replies
    54 Views