Type: Posts; User: Nataly
I think we may need some more info to be able to help! In what way is the app not working?
If the link from the email isn't working, but the app itself is, you can submit readings...1 Replies50 Views
Hey OlgaKos and welcome to the Community!
Nice one for signing up:up:
The team will be setting your account up based off the moved in info you gave - this can take a few days.
Just look out...1 Replies19 Views
Thread: Meter Reading of 5Digits
To get in touch with our Member Services team, send them a message via WattBot including a photo of your meter and the yellow sticker attached to it.
They'll then be able to look...1 Replies19 Views
Just FYI I've merged your posts together to avoid duplicates and keep all the replies in one place, otherwise it can get confusing for other members:up:
I checked this out with...3 Replies23 Views
Thread: Let’s get cooking! 🍱🍲🥫🥘🥟🍝🍕🥕🥦🥑🌶👏
Made these (a vanilla sponge cake and chocolate biscuits) for my parents' anniversary :o:heart:
Though it got me thinking I really need to try some dairy-free and/or vegan baking, as...114 Replies15,845 Views
Hey Sunrising - lovely username and welcome to the Community! :D
Great reply from Jon1 :up:
There's also more info available on running your account via web here.
If you'd like any more...3 Replies41 Views
Hey dfcossio barbaraj
Great to hear you want to switch to Pure Planet, and welcome to the Community!:D
If you got your quote from MSM or MSE on the 16th, you'll receive the £40 promotion.
...3 Replies100 Views
Thread: Are you blocking our switch?
Hey Grady Beckett
They'll just need to sign up for their own account, using the 'move in' form so that any outstanding balance on the account can be settled, with the new account holder's details....1 Replies42 Views
A recent YouGov survey has shown that two-thirds of Britons support limiting their air travel, to help address the climate crisis :up:
It's worth noting that 2000 people took part, so not masses,...18 Replies1,017 Views
Thread: Meter reading reminders
Absolutely! You'll receive an email reminder each month, 3 days before your meter readings are due :up:
Have you seen our FAQs about sending meter readings? There's lots more info...1 Replies34 Views
Thread: Smart Meter Calibration
Yep you're absolutely right!
The calculations used to work out the energy 'thresholds' shown on IHDs are currently incorrect, which is why it'll be showing high usage.
We're...4 Replies62 Views
Hi @Tullyvar32 and welcome to Pure Planet;-)))
For a 1st generation (SMETS1) meter, you'd press 6 to see your day and night reading.
They'd be labelled 'IMP R01' and 'IMP R02'. There's more...2 Replies56 Views
Apparently they've completely replaced toffee deluxe with a new brownie flavoured one :eek:
My favourite is the blue one!
Marc you may have to fight over the purples as apparently there's only...10 Replies141 Views
Thread: Is Wattbot down?
As far as we can see WattBot is working as normal - when you already have an ongoing chat with our Member Services team then WattBot wouldn't be replying to you, as (effectively)...2 Replies42 Views
Thinking about switching to Pure Planet? Here's some great news!:D
From today you'll receive £47 in credit on your account if you switch to Pure Planet through Money Supermarket or Money Saving...3 Replies100 Views
Thread: Help with submitting a reading
Hey Inger Wolff
Great advice from Angelabikerbabe and woz :)
We also have an FAQ which explains how to submit your meter readings with photos, which may help.
Just tap this link to read it...3 Replies50 Views
Thread: Connection problems
It looks like you received an email on 11 September requesting photos of your meters so we could complete your switch?
Tom from our Member Services team has sent you a new email...7 Replies116 Views
Here's one of my favourites from my recent holiday...
Beautiful crystal clear waters:heart:15 Replies299 Views
Thread: problems with reading meters
Just FYI I've merged your posts into one place to keep all the relevant info and replies together :up:
Was your meter showing 'm3' after the digits? (that's the measurement we need...5 Replies54 Views