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Type: Posts; User: Duppy

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  1. I thought do, but I couldn't find your post. It...

    Posted by Duppy, 16-10-19
    I thought do, but I couldn't find your post. It doesn't bear well for this new trial
    10 Replies
    326 Views
  2. It's good to see that you have put a 3 month...

    Posted by Duppy, 16-10-19
    It's good to see that you have put a 3 month qualifying period, I think this should apply to all switchers, to try to avoid the serial rewards hoppers
    1 Replies
    14 Views
  3. Hi Schase Is your smart meter and IHD working as...

    Posted by Duppy, 16-10-19
    Hi Schase
    Is your smart meter and IHD working as it should
    10 Replies
    326 Views
  4. Hi PlanetMo This was answered in your previous...

    Posted by Duppy, 16-10-19
    Hi PlanetMo
    This was answered in your previous post, Pure Planet does not have a call centre.
    However if you had asked your question about the meters, you would have received more helpful advice....
    1 Replies
    8 Views
  5. Hi SaraandRyan Welcome to the community. This...

    Posted by Duppy, 15-10-19
    Hi SaraandRyan
    Welcome to the community.

    This is easily sorted, if you go to your account either in app or web, click on the three bars top right go to help, Wattbot, type message the team and...
    2 Replies
    20 Views
  6. [QUOTE=woz;40219] Billing is definitely delayed,...

    Posted by Duppy, 15-10-19
    Thread: Meter issues
    [QUOTE=woz;40219]
    Billing is definitely delayed, this has been discussed too (member Duppy knows all about that)

    I have now received my statement that covers 30 April to 30 September, delayed...
    2 Replies
    23 Views
  7. Hi Dave88 Welcome to the community As far as...

    Posted by Duppy, 15-10-19
    Hi Dave88
    Welcome to the community

    As far as I know there isn't a way to turn off the WLAN.
    There are plans to eventually upgrade the meter to become smart again...
    1 Replies
    15 Views
  8. You need to remember that you should be at least...

    Posted by Duppy, 15-10-19
    Thread: Monthly payment
    You need to remember that you should be at least a months payment in credit, and we are entering the winter period.
    If you want to find Wattbot, go to your app/website, make sure you are logged in...
    1 Replies
    27 Views
  9. Hi Matt It's good to see that your account is...

    Posted by Duppy, 15-10-19
    Hi Matt
    It's good to see that your account is now set up, thanks for letting us know. As you have found, having no call centre is not a problem as the community can answer most questions fairly...
    3 Replies
    37 Views
  10. Hi Mike Have a look at Google or comparison...

    Posted by Duppy, 15-10-19
    Hi Mike
    Have a look at Google or comparison sites.
    Cost can vary depending on whether you want insurance in case something goes wrong, or a maintenance contract where you get the boiler serviced...
    2 Replies
    27 Views
  11. Hi Chris Have a look here ...

    Posted by Duppy, 13-10-19
    Hi Chris
    Have a look here

    https://community.purepla.net/content/152-sent-meter-reading-statement-shows-estimate-meter-reading#ckb_start
    3 Replies
    125 Views
  12. Does this also mean that you are changing the...

    Posted by Duppy, 11-10-19
    Does this also mean that you are changing the Comms hub, as I would have thought it is the Comms hub that has job of sending data etc.
    My meters are L&G with a Toshiba hub and I have had problems
    10 Replies
    326 Views
  13. As said earlier, you will have to wait 10 days...

    Posted by Duppy, 10-10-19
    Thread: SMETS 2 meters
    As said earlier, you will have to wait 10 days (14th October), then go to OVO comparison site or other supplier of your choice, and start a switch. There are no exit fees
    12 Replies
    484 Views
  14. Hi Passing Place Welcome to the community ...

    Posted by Duppy, 10-10-19
    Thread: Logging in
    Hi Passing Place
    Welcome to the community

    This could depend on how you retrieve your emails and how often it syncs or searches for new emails.
    If I am expecting a login or verification email, I...
    2 Replies
    54 Views
  15. Hi Hotspur61 Welcome to the community There is...

    Posted by Duppy, 10-10-19
    Thread: Password
    Hi Hotspur61
    Welcome to the community
    There is no password on your account. Login is by email and confirmation by clicking the log in link.
    If you don't log out, you will be logged in next time...
    2 Replies
    45 Views
  16. Hi Savo83 I can understand your frustration,...

    Posted by Duppy, 10-10-19
    Hi Savo83

    I can understand your frustration, but I would have thought that EDF could have read your smart meter at the time of the switch.
    As regards the functionality of the meters passing...
    6 Replies
    380 Views
  17. The £16 per month membership fee is what other...

    Posted by Duppy, 09-10-19
    The £16 per month membership fee is what other companies call the standing charge, there is also a £30 per year discount for dual fuel.
    If you are in credit in April you can ask for a payment review
    8 Replies
    120 Views
  18. Hi Phil Go to the app/web, go to menu,help,...

    Posted by Duppy, 09-10-19
    Hi Phil

    Go to the app/web, go to menu,help, Wattbot, type where is my voucher, and answer the questions, the team will check it out and reply as applicable
    1 Replies
    35 Views
  19. Hi Gavin M Welcome to the community You are...

    Posted by Duppy, 09-10-19
    Hi Gavin M
    Welcome to the community
    You are correct the reading to enter is 0083 as you ignore any number after the decimal point.
    Pure Planets systems should know that you have a new smart meter....
    2 Replies
    53 Views
  20. Hi Matty1985 Are you talking about the winter...

    Posted by Duppy, 09-10-19
    Hi Matty1985
    Are you talking about the winter fuel payment or the warm home discount scheme.
    If winter payment, this is paid direct to your ( grans ) bank account by the government.
    If the warm...
    1 Replies
    21 Views
  21. Hi saagar408 On the electric smart meter you...

    Posted by Duppy, 09-10-19
    Hi saagar408
    On the electric smart meter you generally press the A button, the first set of numbers you see is generally the kWh reading. A new meter starts at zero, so it won't match your old meter...
    122 Replies
    7,335 Views
  22. Thanks woz, Gray4276, nah I think I'll stick with...

    Posted by Duppy, 09-10-19
    Thread: switch date
    Thanks woz, Gray4276, nah I think I'll stick with duppy.
    42,49 I still eased his worries, anyway it's a margin of error
    9 Replies
    553 Views
  23. Hi Mickyf77 Welcome to the community The...

    Posted by Duppy, 09-10-19
    Hi Mickyf77

    Welcome to the community

    The easiest way is for you to download the app or go to purepla.net, and click on the moved in button. Then fill in details as requested
    1 Replies
    24 Views
  24. Wow, it's a long time since I have seen one of...

    Posted by Duppy, 09-10-19
    Wow, it's a long time since I have seen one of them, unfortunately most ceilings these days are too low to use one of these.
    Well done for keeping the original features.
    9 Replies
    336 Views
  25. Hi Buttons Welcome to the community. Is the...

    Posted by Duppy, 09-10-19
    Hi Buttons
    Welcome to the community.
    Is the £150 credit before or after the monthly direct debit had been paid, you should be in credit by at least one month's average payment.
    As we are now...
    1 Replies
    24 Views