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Type: Posts; User: stephenrand

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  1. Gray4276 has asked for help from the team - one...

    Posted by stephenrand, 15-10-19
    Gray4276 has asked for help from the team - one of them will confirm whether it will be possible to run your mother's account using a different email address from your own. It's slightly clunky...
    4 Replies
    21 Views
  2. 7 Replies
    351 Views
  3. Hi there That's simple! Keep your direct debit...

    Posted by stephenrand, 15-10-19
    Thread: Refund
    Hi there
    That's simple! Keep your direct debit open, and when your final meter readings have been agreed between PP and your new supplier (an industry process that can take up to six weeks) you will...
    1 Replies
    14 Views
  4. Hi Gary As this is your first post, welcome to...

    Posted by stephenrand, 15-10-19
    Hi Gary
    As this is your first post, welcome to the Pure Planet community!

    I'm wondering if you have just started a switch to Pure Planet? That triggers an email welcome pack from Pure Planet, and...
    1 Replies
    17 Views
  5. Hi there The Pure Planet payment system is based...

    Posted by stephenrand, 15-10-19
    Thread: Billing
    Hi there
    The Pure Planet payment system is based on the 60/40 winter/summer split. If you have your winter payments reduced you will have your summer payments reduced, unless you want to make...
    2 Replies
    42 Views
  6. Assuming you mean your MPAN number, you'll find...

    Posted by stephenrand, 15-10-19
    Assuming you mean your MPAN number, you'll find it on your monthly statement
    2 Replies
    22 Views
  7. https://www.moneysavingexpert.com/utilities/boiler...

    Posted by stephenrand, 15-10-19
    https://www.moneysavingexpert.com/utilities/boiler-insurance/

    I was going to buy cover, then discovered I already had it on my home emergency insurance... so saved a lot of money!
    2 Replies
    27 Views
  8. Find Help then choose Wattbot. Then type 'Make a...

    Posted by stephenrand, 14-10-19
    Thread: Final bill
    Find Help then choose Wattbot. Then type 'Make a one-off payment'.

    ​Watt will take your details - including the best time for the collections team to get in touch to take the payment.
    1 Replies
    60 Views
  9. In today's Times - Renewable energy outperforms fossil fuels for a whole quarter

    Posted by stephenrand, 14-10-19
    Wind and solar farms and other sources of renewable power have produced more electricity than fossil fuels for the first time in a three-month period.

    Renewable power has previously exceeded...
    1 Replies
    102 Views
  10. Hi Plaid See previous answer to Gavind... It's...

    Posted by stephenrand, 13-10-19
    Hi Plaid
    See previous answer to Gavind...
    It's worth taking a photo of your meters - your switchover readings have to be agreed between the two suppliers, which can take a few weeks. Photos can be...
    28 Replies
    221 Views
  11. They will. I think you deserve to have their...

    Posted by stephenrand, 13-10-19
    They will. I think you deserve to have their attention drawn to this thread!
    28 Replies
    221 Views
  12. Hi Gordon As this is your first post, welcome to...

    Posted by stephenrand, 13-10-19
    Hi Gordon
    As this is your first post, welcome to the Pure Planet community!
    Your statements are sent monthly by email, they can't currently be downloaded other than from your email account.
    Stephen
    2 Replies
    41 Views
  13. My email about my account came from...

    Posted by stephenrand, 13-10-19
    My email about my account came from help@purepla.net... Might be worth a try?
    8 Replies
    807 Views
  14. Poll: Agreed. At the risk of upsetting someone, so much...

    Posted by stephenrand, 13-10-19
    Agreed. At the risk of upsetting someone, so much better than the Irish game yesterday!!??
    40 Replies
    632 Views
  15. Hi there You are paying a direct debit which...

    Posted by stephenrand, 13-10-19
    Thread: Account balance
    Hi there

    You are paying a direct debit which is the same every month. But your usage varies each month - so your monthly statement tells you whether that has left you overall in credit or debit....
    4 Replies
    164 Views
  16. All very frustrating. I assume you have actually...

    Posted by stephenrand, 13-10-19
    All very frustrating. I assume you have actually asked for a quote and given your postcode? Did you receive your welcome pack by email? I'm not clear where you are on the joining process.

    If you...
    28 Replies
    221 Views
  17. https://community.purepla.net/content/231-Moving-h...

    Posted by stephenrand, 12-10-19
    https://community.purepla.net/content/231-Moving-home-Here-s-what-to-do#ckb_start
    2 Replies
    407 Views
  18. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 12-10-19
    Hi there
    As this is your first post, welcome to the Pure Planet community!
    I'm not clear what stage you have reached with joining Pure Planet. You are asked for your meter readings about 16 days...
    28 Replies
    221 Views
  19. Hi there I can understand this must be very...

    Posted by stephenrand, 12-10-19
    Hi there
    I can understand this must be very frustrating. When you got to Pure Planet from MSE did you go through the process of getting a quote and opening an account?
    If you did, and you are now...
    28 Replies
    221 Views
  20. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 12-10-19
    Thread: Paying extra
    Hi there
    As this is your first post, welcome to the Pure Planet community!

    The only bit that's missing from the instructions given in this thread is to open the app, make sure you are logged in,...
    5 Replies
    294 Views
  21. Hi Mike It all sounds very strange - and, I...

    Posted by stephenrand, 12-10-19
    Thread: Billing
    Hi Mike

    It all sounds very strange - and, I suspect, unique. When you posted 18 months ago you were understandably anxious to get your initial reading sorted so you could get a refund of hundreds...
    7 Replies
    79 Views
  22. Poll: He can tell his grandchildren that in his final...

    Posted by stephenrand, 12-10-19
    He can tell his grandchildren that in his final match Italy drew with the mighty All Blacks.
    40 Replies
    632 Views
  23. My first piece of advice would be to reply to the...

    Posted by stephenrand, 12-10-19
    My first piece of advice would be to reply to the email.

    Did you receive the email two weeks ago? Your payments can't be changed without you being informed, which was the purpose of that email....
    8 Replies
    807 Views
  24. I'd try sending the readings again. Since you...

    Posted by stephenrand, 11-10-19
    Thread: Meter Readings
    I'd try sending the readings again.

    Since you ask I've been a very satisfied customer for over a year, I've found the company very competent.
    9 Replies
    258 Views
  25. Hi Youn Wow! It's taken a long time to get...

    Posted by stephenrand, 11-10-19
    Hi Youn

    Wow! It's taken a long time to get this sorted...

    You need to know that when you post here you are not talking directly to Pure Planet but to your fellow customers. They will give what...
    1 Replies
    37 Views