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Type: Posts; User: Gray4276

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  1. Hi Suzy Barnes, As this is your 1st post to...

    Posted by Gray4276, 15-10-19
    Hi Suzy Barnes,

    As this is your 1st post to the Community Forum for PP Customers......Welcome πŸ‘πŸ˜Ž

    1. Are you asking about your DD to an old supplier, because you have just switched to PP...
    2 Replies
    20 Views
  2. Hey Marc and Nataly, Do you think that you can...

    Posted by Gray4276, 15-10-19
    Hey Marc and Nataly,

    Do you think that you can offer advice to Snazzz66 on this
    4 Replies
    21 Views
  3. Well spotted woz πŸ‘€πŸ‘οΈπŸ‘“

    Posted by Gray4276, 15-10-19
    Well spotted woz

    πŸ‘€πŸ‘οΈπŸ‘“
    5 Replies
    36 Views
  4. Hi argyll86, Your issue is actually a "Google"...

    Posted by Gray4276, 15-10-19
    Hi argyll86,

    Your issue is actually a "Google" generated problem. As Google are trying to keep your Google account secure. This is not a PP generated problem.

    As Jon1 stated......do not use the...
    5 Replies
    36 Views
  5. Hi Sam, I'm a bit confused......(easily done...

    Posted by Gray4276, 14-10-19
    Thread: Β£25 voucher
    Hi Sam,

    I'm a bit confused......(easily done TBH). You have stated that you are a new customer, but your 1st post to the Community Forum was on 26th Oct 2018....almost exactly a year ago.

    Did...
    2 Replies
    43 Views
  6. Hi IanM1, You are correct to exercise your...

    Posted by Gray4276, 14-10-19
    Hi IanM1,

    You are correct to exercise your right to achieve the deal that you perceive to be the best for your specific requirements.πŸ‘ However, there are other aspects to what is perceived as "a...
    4 Replies
    143 Views
  7. Hi nickr, Welcome to the Community...

    Posted by Gray4276, 14-10-19
    Hi nickr,

    Welcome to the Community Forum.......however, I assume that you've been a PP customer for a while. Please avail yourself of the Community Forum, as it is full of great information, which...
    26 Replies
    1,052 Views
  8. Hi Marie, I'm sorry to say that you aren't...

    Posted by Gray4276, 11-10-19
    Hi Marie,

    I'm sorry to say that you aren't correct.... read reply from woz
    This is your perception of an issue that is affecting you. I have always found that PP respond as per their App based...
    11 Replies
    138 Views
  9. Hi Simoon, Before you commit to raising a...

    Posted by Gray4276, 10-10-19
    Thread: Meter Readings
    Hi Simoon,

    Before you commit to raising a "bad" Trustpilot grading for PP......can I suggest that you supply a little bit more detail so that Community Forum members can advise you on what you...
    9 Replies
    258 Views
  10. Hi, As Marc is a PP Community Manager, then...

    Posted by Gray4276, 10-10-19
    Thread: Switching email
    Hi,

    As Marc is a PP Community Manager, then you should follow his advice on this issue.......you can't get better advice than Marc πŸ‘Œ
    5 Replies
    86 Views
  11. Hey Marc, Maybe this is something that you...

    Posted by Gray4276, 10-10-19
    Hey Marc,

    Maybe this is something that you could advise/assist Nina with.......Just a thought πŸ€”
    4 Replies
    85 Views
  12. This information is all over the internet / news...

    Posted by Gray4276, 10-10-19
    This information is all over the internet / news channels etc.

    You are correct that SMETS2 meters are "supposed" to be able to communicate with any new provider......but as stated by Duppy.....the...
    6 Replies
    380 Views
  13. Hi Vicky, Welcome to the Community Forum for...

    Posted by Gray4276, 10-10-19
    Thread: The App
    Hi Vicky,

    Welcome to the Community Forum for PP customers.

    If you could supply a bit more information on what you are actually doing and what is actually happening.......then Community Forum...
    2 Replies
    66 Views
  14. Time for bed said Zebedee βŒšπŸ›ŒπŸ˜΄πŸ€”

    Posted by Gray4276, 10-10-19
    Time for bed said Zebedee βŒšπŸ›ŒπŸ˜΄πŸ€”
    8 Replies
    120 Views
  15. I was only feeling "a little bit"...

    Posted by Gray4276, 09-10-19
    I was only feeling "a little bit" disconcerted..... whereas you were "extremely disconcerted" πŸ˜ŽπŸ€”πŸ˜‚πŸ‘Œ
    8 Replies
    120 Views
  16. Hi Seuillet, Your "corrected" meter readings...

    Posted by Gray4276, 09-10-19
    Hi Seuillet,

    Your "corrected" meter readings will be taken into account when your next statement is produced.......following your next monthly meter submission.

    Also your costs will also...
    2 Replies
    49 Views
  17. Hi fozzer, I find it a little bit...

    Posted by Gray4276, 09-10-19
    Hi fozzer,

    I find it a little bit disconcerting that you do not know what the PP Membership Fee is.......it's what all the other energy suppliers call a "standing charge".

    This "standing...
    8 Replies
    120 Views
  18. Hi Tony, While this reply is not directly...

    Posted by Gray4276, 09-10-19
    Hi Tony,

    While this reply is not directly answering your issue.....
    Can I suggest that you take a look around the Community Forum home page which has absolutely loads of information and links...
    115 Replies
    16,506 Views
  19. Hi Bilks, Nice try, but I very much doubt it,...

    Posted by Gray4276, 09-10-19
    Hi Bilks,

    Nice try, but I very much doubt it, as you've already completed your switch.
    10 out of 10 for your optimism/cheek (delete as appropriate) πŸ‘πŸ˜ŽπŸ™
    1 Replies
    98 Views
  20. Hi Georgina, Firstly.......your "term" has not...

    Posted by Gray4276, 09-10-19
    Thread: Billing
    Hi Georgina,

    Firstly.......your "term" has not come to an end, as PP do not have fixed term contracts......you are a PP customer until you "switch away" to another provider. I'm assuming that you...
    2 Replies
    57 Views
  21. Woz is correct, it's 49days............and I...

    Posted by Gray4276, 09-10-19
    Thread: switch date
    Woz is correct, it's 49days............and I think I prefer " dippy"........could even be "deeply dippy".....to quote a really silly song πŸ˜ŽπŸ˜‚πŸ™
    9 Replies
    553 Views
  22. Hi Tony, Glad you got it sorted.......also...

    Posted by Gray4276, 08-10-19
    Hi Tony,

    Glad you got it sorted.......also really good to see a "newbie" follow the advice given by fellow Community Forum members.
    ​All too often we see posts from people who do not/cannot...
    6 Replies
    86 Views
  23. Hi again Rob, Can I refer you to the reply...

    Posted by Gray4276, 08-10-19
    Hi again Rob,

    Can I refer you to the reply that you received from a Community Forum member to your first ever post to the Community. The reply is added below....

    "To get an answer from a...
    6 Replies
    78 Views
  24. Hi Rob, I really hope that you are happier...

    Posted by Gray4276, 08-10-19
    Hi Rob,

    I really hope that you are happier after you have switched away from PP. You are not tied in to a contract with PP.... but it is your responsibility to switch away..... not the...
    6 Replies
    78 Views
  25. And we all know that donkeys can be harder to...

    Posted by Gray4276, 07-10-19
    And we all know that donkeys can be harder to lead towards the water πŸ’¦
    26 Replies
    1,052 Views