Type: Posts; User: Gray4276
Thread: Cancelling existing direct debit
Hi Suzy Barnes,
As this is your 1st post to the Community Forum for PP Customers......Welcome 👍😎
1. Are you asking about your DD to an old supplier, because you have just switched to PP...2 Replies20 Views
Thread: Is there a way my mum could join pure planet but be on my app as she is not able to use apps or hav?
Hey Marc and Nataly,
Do you think that you can offer advice to Snazzz66 on this4 Replies21 Views
Thread: Sending in readings
Your issue is actually a "Google" generated problem. As Google are trying to keep your Google account secure. This is not a PP generated problem.
As Jon1 stated......do not use the...5 Replies36 Views
Thread: £25 voucher
I'm a bit confused......(easily done TBH). You have stated that you are a new customer, but your 1st post to the Community Forum was on 26th Oct 2018....almost exactly a year ago.
Did...2 Replies43 Views
You are correct to exercise your right to achieve the deal that you perceive to be the best for your specific requirements.👍 However, there are other aspects to what is perceived as "a...4 Replies143 Views
Welcome to the Community Forum.......however, I assume that you've been a PP customer for a while. Please avail yourself of the Community Forum, as it is full of great information, which...26 Replies1,052 Views
Posted by Gray4276, 11-10-19Thread: speaking to a human
I'm sorry to say that you aren't correct.... read reply from woz
This is your perception of an issue that is affecting you. I have always found that PP respond as per their App based...11 Replies138 Views
Thread: Meter Readings
Before you commit to raising a "bad" Trustpilot grading for PP......can I suggest that you supply a little bit more detail so that Community Forum members can advise you on what you...9 Replies258 Views
This information is all over the internet / news channels etc.
You are correct that SMETS2 meters are "supposed" to be able to communicate with any new provider......but as stated by Duppy.....the...6 Replies380 Views
Thread: The App
Welcome to the Community Forum for PP customers.
If you could supply a bit more information on what you are actually doing and what is actually happening.......then Community Forum...2 Replies66 Views
Your "corrected" meter readings will be taken into account when your next statement is produced.......following your next monthly meter submission.
Also your costs will also...2 Replies49 Views
I find it a little bit disconcerting that you do not know what the PP Membership Fee is.......it's what all the other energy suppliers call a "standing charge".
This "standing...8 Replies120 Views
Thread: Contact Pure Planet
While this reply is not directly answering your issue.....
Can I suggest that you take a look around the Community Forum home page which has absolutely loads of information and links...115 Replies16,506 Views
Nice try, but I very much doubt it, as you've already completed your switch.
10 out of 10 for your optimism/cheek (delete as appropriate) 👍😎🙏1 Replies98 Views
Firstly.......your "term" has not come to an end, as PP do not have fixed term contracts......you are a PP customer until you "switch away" to another provider. I'm assuming that you...2 Replies57 Views
Glad you got it sorted.......also really good to see a "newbie" follow the advice given by fellow Community Forum members.
All too often we see posts from people who do not/cannot...6 Replies86 Views
Thread: Early termination
Hi again Rob,
Can I refer you to the reply that you received from a Community Forum member to your first ever post to the Community. The reply is added below....
"To get an answer from a...6 Replies78 Views
Thread: Early termination
I really hope that you are happier after you have switched away from PP. You are not tied in to a contract with PP.... but it is your responsibility to switch away..... not the...6 Replies78 Views
Posted by Gray4276, 07-10-19
And we all know that donkeys can be harder to lead towards the water 💦26 Replies1,052 Views