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Type: Posts; User: Marc

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  1. A quick update on this. We haven't forgotten (or...

    Posted by Marc, 16-10-19
    A quick update on this. We haven't forgotten (or ignored!) those who have asked for alternatives to Amazon vouchers.

    We've recently finished some tech work to improve the 'platform' we used to...
    20 Replies
    14,520 Views
  2. New offer for anyone who moves into a home already on supply with Pure Planet

    Posted by Marc, 16-10-19
    Hi everyone

    We’ve got some exciting news to share about a new reward for choosing Pure Planet!

    Thanks to a small app update today we’re now offering anyone who’s moved into a property already...
    1 Replies
    14 Views
  3. Hi Tomsed Welcome to the community! Thanks for...

    Posted by Marc, 16-10-19
    Hi Tomsed
    Welcome to the community!
    Thanks for posting.
    This an interesting question/observation. I admit I wasn't sure so I've checked it out with our smart meters team.
    Turns out this is an...
    2 Replies
    28 Views
  4. Update 8am Wednesday. The work's been done....

    Posted by Marc, 16-10-19
    Update 8am Wednesday.
    The work's been done. Everything back to normal!
    1 Replies
    64 Views
  5. And now for something a little more scenic. And...

    Posted by Marc, 15-10-19
    And now for something a little more scenic. And less, er, snakey.

    Dorset beach scene

    2911
    8 Replies
    179 Views
  6. How's this for an Autumn scene? A snake :eek:...

    Posted by Marc, 15-10-19
    How's this for an Autumn scene? A snake :eek: crossing my path on a Sunday stroll

    2910
    8 Replies
    179 Views
  7. COMPLETED: Account sections of app and web to go offline Wednesday morning for planned maintenance

    Posted by Marc, 15-10-19
    Hi everyone,

    Just to let you know that account sections on the app and web will be down for maintenance tomorrow, Wednesday 16 October.

    The work is scheduled to take about 30 minutes at most,...
    1 Replies
    64 Views
  8. Hi John2020 Welcome to the community! Nice one...

    Posted by Marc, 15-10-19
    Thread: REGO's
    Hi John2020
    Welcome to the community!
    Nice one for getting stuck in.:)

    REGOs can only be used once. They are linked to 'green' sourced power. That power goes on the grid.
    Any supplier can buy...
    16 Replies
    1,318 Views
  9. Poll: Very interesting points made here NannyOgg :up:...

    Posted by Marc, 15-10-19
    Very interesting points made here NannyOgg :up:
    Thanks for sharing this. Do you feel that it's going against the tide?
    110 Replies
    15,048 Views
  10. Gas boilers back in the news Oakbank The BBC is...

    Posted by Marc, 15-10-19
    Gas boilers back in the news Oakbank
    The BBC is reporting that the UK won't hit climate change targets without a "revolution" in home heating.
    The revolution being we need to act quicker on phasing...
    11 Replies
    824 Views
  11. Now that would make me happy. A PP community...

    Posted by Marc, 15-10-19
    Now that would make me happy. A PP community holiday! :cool:
    557 Replies
    38,842 Views
  12. Lucky you! Safe travels Jon1

    Posted by Marc, 15-10-19
    Lucky you! Safe travels Jon1
    557 Replies
    38,842 Views
  13. Hi EnergyGE5 Welcome to the community! Thanks...

    Posted by Marc, 15-10-19
    Hi EnergyGE5
    Welcome to the community!
    Thanks for posting.
    Don't worry, our team can sort this for you.
    Nice one woz - that info looks good.
    Here's an FAQ about what to do, too :up:
    4 Replies
    46 Views
  14. Hi again Ladyg An update. According to our...

    Posted by Marc, 14-10-19
    Hi again Ladyg
    An update.
    According to our member services team, an email was sent on 26th September at 11.04am. The subject of the email was: 'IMPORTANT: We've reviewed your account – we need to...
    8 Replies
    807 Views
  15. Hey woz Regrets? Well, I've had a few, but.......

    Posted by Marc, 14-10-19
    Hey woz
    Regrets? Well, I've had a few, but....
    Nope, not possible. It is, as you say, for anyone who's cancelled and forgotten to set up a new one. They might appreciate a reminder.
    Web too, yes...
    7 Replies
    363 Views
  16. No worries Gavind A digital only approach isn't...

    Posted by Marc, 14-10-19
    No worries Gavind
    A digital only approach isn't for everyone!
    As you haven't joined there's nothing to cancel.
    Just to double-check - you've not received a welcome pack (which states the switch...
    28 Replies
    221 Views
  17. Hi all We've pushed out a small update to the...

    Posted by Marc, 14-10-19
    Hi all
    We've pushed out a small update to the app today.
    So it's now version 7.32.7 (I've updated the title of the main post :point_up:)
    This update brings some extra info to the smart meters...
    7 Replies
    363 Views
  18. Hi Terryjones1346 We've asked Google to remove...

    Posted by Marc, 14-10-19
    Thread: phone no.
    Hi Terryjones1346
    We've asked Google to remove it. Have you flagged it with them?
    (BTW the number is no longer showing for me or some of my colleagues. So perhaps it takes a while for Google to...
    8 Replies
    132 Views
  19. Hi Mike55 I've been talking to our Member...

    Posted by Marc, 14-10-19
    Thread: Billing
    Hi Mike55
    I've been talking to our Member services team about this.
    It's very complex (def beyond a mere mortal community manager) and related to our change in gas shipper recently.
    There's...
    7 Replies
    79 Views
  20. Fantastic! Thanks for sharing this stephenrand ...

    Posted by Marc, 14-10-19
    Fantastic! Thanks for sharing this stephenrand

    I love this line:

    And this one:

    This one, not so much:
    1 Replies
    102 Views
  21. Hi Killer Interesting username :eek: Sorry...

    Posted by Marc, 14-10-19
    Thread: Meter Readings
    Hi Killer
    Interesting username :eek:
    Sorry about the meter reading hassle. We get thousands of meter readings a day without any issues, but there was some kind of tech glitch which affected yours....
    9 Replies
    258 Views
  22. Hi Gordon L Welcome to the community! Thanks for...

    Posted by Marc, 14-10-19
    Hi Gordon L
    Welcome to the community! Thanks for posting.
    Right now stephenrand is 100% spot on. We send these by email once a month.

    But your timing is excellent! I've just posted about this...
    2 Replies
    41 Views
  23. Coming soon..... Downloaded statements in app and web account

    Posted by Marc, 14-10-19
    It's probably more anticipated than the new Joker film....

    Coming soon, downloadable statements in your Pure Planet app and web account.

    Many Members have been asking for this, including...
    0 Replies
    67 Views
  24. That's great to hear RHINORYAN8 :D Also, nice...

    Posted by Marc, 14-10-19
    Thread: Switching email
    That's great to hear RHINORYAN8 :D
    Also, nice one for jumping back in to let the community know!
    5 Replies
    86 Views
  25. Hi LCrossley Welcome to the community! Thanks...

    Posted by Marc, 14-10-19
    Hi LCrossley
    Welcome to the community! Thanks for posting.
    Spot on reply to your question from woz
    :o
    32 Replies
    143,164 Views