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Type: Posts; User: stephenrand

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  1. Hi Charlotte As this is your first post,...

    Posted by stephenrand, 20-08-19
    Thread: Bill
    Hi Charlotte

    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers - and they are a helpful...
    2 Replies
    26 Views
  2. Have you tried opening the app, logging on then...

    Posted by stephenrand, 20-08-19
    Have you tried opening the app, logging on then clicking on the three little bars top right hand corner?

    Stephen
    90 Replies
    13,812 Views
  3. Dear Pam I am so sorry to read this, please...

    Posted by stephenrand, 20-08-19
    Thread: bereavement
    Dear Pam

    I am so sorry to read this, please accept my condolences. Dealing with things like this is always difficult in these circumstances.

    The readers of these posts are mainly fellow...
    2 Replies
    44 Views
  4. Hi there 1. You should always be roughly one...

    Posted by stephenrand, 20-08-19
    Thread: Credit
    Hi there

    1. You should always be roughly one month's payment in credit because you pay in advance for your energy.

    2. It's not unusual to build up credit in the summer months, because despite...
    3 Replies
    41 Views
  5. Around six weeks is normal for any company, as...

    Posted by stephenrand, 20-08-19
    Around six weeks is normal for any company, as it's an industry process. Can be quicker, unusual for it to be longer. You haven't changed your address? And is your direct debit still open? Final...
    6 Replies
    45 Views
  6. Hi pauln As this is your first post, welcome...

    Posted by stephenrand, 20-08-19
    Hi pauln

    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet, but to your fellow customers, who are usually a helpful...
    2 Replies
    41 Views
  7. Hi Mtotheo As this is your first post, welcome...

    Posted by stephenrand, 20-08-19
    Hi Mtotheo

    As this is your first post, welcome to the Pure Planet community!

    Have you tried this? https://purepla.net/smart-meters

    Apologies if you already have.

    Stephen
    1 Replies
    25 Views
  8. Hi Andrew As this is your first post, welcome...

    Posted by stephenrand, 19-08-19
    Thread: My bill
    Hi Andrew

    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers. But they are a helpful...
    4 Replies
    47 Views
  9. Hi there First, if you have been at the...

    Posted by stephenrand, 19-08-19
    Hi there

    First, if you have been at the property for a year and have your current supplier's statements, it's easy to get the estimate pretty close.

    If that's not possible, then you can ask...
    6 Replies
    74 Views
  10. Hi Paul You'll need to open the app, logon,...

    Posted by stephenrand, 19-08-19
    Hi Paul
    You'll need to open the app, logon, click on the three little bars top right hand corner, select Help, then choose Wattbot, put 'message the team' (without the quote marks) in the question...
    90 Replies
    13,812 Views
  11. Thanks for sharing, I think it would have to be...

    Posted by stephenrand, 19-08-19
    Thanks for sharing, I think it would have to be the last one

    Stephen
    20 Replies
    2,005 Views
  12. Hi Dave Staff member Nataly posted a few days...

    Posted by stephenrand, 17-08-19
    Thread: Meter reading
    Hi Dave

    Staff member Nataly posted a few days ago

    A quick update from our Tech Team - since our last release it's likely that (especially on Android) you'd need to scroll down the page to see...
    1 Replies
    26 Views
  13. Are you using the app or online? It's all working...

    Posted by stephenrand, 17-08-19
    Are you using the app or online? It's all working ok for me online. If you get to your quote on the screen then you should be able to see a 'get new quote' button.
    6 Replies
    78 Views
  14. Hi there That's a strange one! I'm assuming...

    Posted by stephenrand, 17-08-19
    Hi there

    That's a strange one! I'm assuming you're in the app, and the page is refusing to scroll down?

    You could try logging out and logging in at www.purepla.net or reinstalling the app.
    ...
    2 Replies
    40 Views
  15. Hi Olivia If you're on the app, try...

    Posted by stephenrand, 17-08-19
    Hi Olivia

    If you're on the app, try reinstalling it. Or try online at www.purepla.net

    Hope that helps
    Stephen
    6 Replies
    78 Views
  16. Hi Suzanne72 Welcome to the Pure Planet...

    Posted by stephenrand, 16-08-19
    Hi Suzanne72

    Welcome to the Pure Planet community. You are talking mainly to Pure Planet customers, many of whom are happy to do what they can to help.

    I'm hoping that these three links may...
    2 Replies
    34 Views
  17. Hi there I'm not sure I fully understand this,...

    Posted by stephenrand, 16-08-19
    Hi there

    I'm not sure I fully understand this, but just to say I am a human who just before going to bed noticed you had not received a reply and thought I would do what I could in the meantime....
    8 Replies
    91 Views
  18. Hi Sharolyn As this is your first post, welcome...

    Posted by stephenrand, 16-08-19
    Hi Sharolyn
    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers. They are usually a helpful...
    1 Replies
    45 Views
  19. Hi Rich I can't fully understand your...

    Posted by stephenrand, 15-08-19
    Hi Rich

    I can't fully understand your situation, but you deserve an answer, and I'm hoping this FAQ might help you out:
    ...
    8 Replies
    91 Views
  20. Hi Gaurang I'm a bit concerned because you...

    Posted by stephenrand, 15-08-19
    Hi Gaurang
    I'm a bit concerned because you raised this a month ago - did you see the answers you got? It doesn't seem as if you did and followed the advice given - tell me if I'm wrong.

    Here's...
    2 Replies
    36 Views
  21. Nataly (staff member) assures me Pure Planet are...

    Posted by stephenrand, 15-08-19
    Nataly (staff member) assures me Pure Planet are trying to contact you by phone and email. They must have the right email address, because that's what is used to register the account.

    You haven't...
    13 Replies
    118 Views
  22. Hi Jeff The easiest way of doing this is 1....

    Posted by stephenrand, 15-08-19
    Hi Jeff

    The easiest way of doing this is

    1. Take a note of the meter readings if you didn't when you moved in - take a photo of the meters to be absolutely sure.

    2. Go to www.purepla.net and...
    1 Replies
    26 Views
  23. Hi there Have you tried submitting your...

    Posted by stephenrand, 15-08-19
    Hi there

    Have you tried submitting your readings via the website www.purepla.net?

    No-one else is suggesting there's a problem with the app, so it might be worth trying again.

    This post is...
    2 Replies
    39 Views
  24. Hi Karen Did you try opening the app, going to...

    Posted by stephenrand, 15-08-19
    Hi Karen

    Did you try opening the app, going to the three little bars top right hand corner, click there, then select account? There's a box there to use when you move. If you haven't done that, it...
    1 Replies
    17 Views
  25. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 15-08-19
    Hi there
    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers. You'll find that they are a...
    2 Replies
    19 Views