Type: Posts; User: stephenrand
As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers - and they are a helpful...2 Replies26 Views
Thread: Contact Pure Planet
Have you tried opening the app, logging on then clicking on the three little bars top right hand corner?
Stephen90 Replies13,812 Views
I am so sorry to read this, please accept my condolences. Dealing with things like this is always difficult in these circumstances.
The readers of these posts are mainly fellow...2 Replies44 Views
1. You should always be roughly one month's payment in credit because you pay in advance for your energy.
2. It's not unusual to build up credit in the summer months, because despite...3 Replies41 Views
Around six weeks is normal for any company, as it's an industry process. Can be quicker, unusual for it to be longer. You haven't changed your address? And is your direct debit still open? Final...6 Replies45 Views
Thread: Switching to Pure Planet
As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet, but to your fellow customers, who are usually a helpful...2 Replies41 Views
As this is your first post, welcome to the Pure Planet community!
Have you tried this? https://purepla.net/smart-meters
Apologies if you already have.
Stephen1 Replies25 Views
Thread: My bill
As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers. But they are a helpful...4 Replies47 Views
First, if you have been at the property for a year and have your current supplier's statements, it's easy to get the estimate pretty close.
If that's not possible, then you can ask...6 Replies74 Views
Thread: Contact Pure Planet
You'll need to open the app, logon, click on the three little bars top right hand corner, select Help, then choose Wattbot, put 'message the team' (without the quote marks) in the question...90 Replies13,812 Views
Thanks for sharing, I think it would have to be the last one
Stephen20 Replies2,005 Views
Thread: Meter reading
Staff member Nataly posted a few days ago
A quick update from our Tech Team - since our last release it's likely that (especially on Android) you'd need to scroll down the page to see...1 Replies26 Views
Are you using the app or online? It's all working ok for me online. If you get to your quote on the screen then you should be able to see a 'get new quote' button.6 Replies78 Views
Thread: Fuel Useage on app
That's a strange one! I'm assuming you're in the app, and the page is refusing to scroll down?
You could try logging out and logging in at www.purepla.net or reinstalling the app.
...2 Replies40 Views
Thread: is my switch going ahead??
Welcome to the Pure Planet community. You are talking mainly to Pure Planet customers, many of whom are happy to do what they can to help.
I'm hoping that these three links may...2 Replies34 Views
Thread: Stuck at Summary
I'm not sure I fully understand this, but just to say I am a human who just before going to bed noticed you had not received a reply and thought I would do what I could in the meantime....8 Replies91 Views
Thread: Monthly payments
As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers. They are usually a helpful...1 Replies45 Views
I'm a bit concerned because you raised this a month ago - did you see the answers you got? It doesn't seem as if you did and followed the advice given - tell me if I'm wrong.
Here's...2 Replies36 Views
Nataly (staff member) assures me Pure Planet are trying to contact you by phone and email. They must have the right email address, because that's what is used to register the account.
You haven't...13 Replies118 Views
The easiest way of doing this is
1. Take a note of the meter readings if you didn't when you moved in - take a photo of the meters to be absolutely sure.
2. Go to www.purepla.net and...1 Replies26 Views
Thread: Sunmitting reading
Have you tried submitting your readings via the website www.purepla.net?
No-one else is suggesting there's a problem with the app, so it might be worth trying again.
This post is...2 Replies39 Views
Thread: Final meter readings
Did you try opening the app, going to the three little bars top right hand corner, click there, then select account? There's a box there to use when you move. If you haven't done that, it...1 Replies17 Views
As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers. You'll find that they are a...2 Replies19 Views