Results

Type: Posts; User: Marc

Search:

  1. Improvements to send a meter reading screens coming soon

    Posted by Marc, 18-11-19
    Hi everyone

    Just wanted to share some designs for improved send a meter reading screens coming soon to your Pure Planet app and web account.

    Thanks to Members’ feedback we’re making it simpler...
    0 Replies
    6 Views
  2. Oops, forgot to update this post. This new...

    Posted by Marc, 18-11-19
    Oops, forgot to update this post. This new feature went live in an app update last week! πŸ˜€
    1 Replies
    640 Views
  3. Hi sgray I'm going to send you a DM soon to...

    Posted by Marc, 18-11-19
    Hi sgray
    I'm going to send you a DM soon to explain what to do. πŸ‘
    2 Replies
    52 Views
  4. Hi saagar408 It's still an issue for some...

    Posted by Marc, 17-11-19
    Hi saagar408
    It's still an issue for some members, yes.
    Once you're seeing regular (and correct!) smart readings in your app and in your monthly statement, then you can def stop sending them in....
    34 Replies
    4,289 Views
  5. Poll: Thanks LurgidBanana That's what some other...

    Posted by Marc, 17-11-19
    Thanks LurgidBanana
    That's what some other Members say too.
    Seems that others disagree though, and would like to see some kind of deal/incentive/offer for EVs.

    Are you an EV driver? (Not that...
    112 Replies
    22,559 Views
  6. Hi LozBoz63 Welcome to the community! Great...

    Posted by Marc, 17-11-19
    Hi LozBoz63
    Welcome to the community!
    Great suggestion.
    I'll look into that, and update the post with more info. πŸ‘
    2 Replies
    1,437 Views
  7. Hello @Tom H...

    Posted by Marc, 17-11-19
    Hello @Tom H
    Welcome to the community!
    Great reply from @stephenrand
    We've also got this community FAQ too πŸ‘
    2 Replies
    22 Views
  8. Hey Strutt G Can't help myself sometimes πŸ˜ƒ

    Posted by Marc, 17-11-19
    Hey Strutt G
    Can't help myself sometimes πŸ˜ƒ
    7 Replies
    76 Views
  9. Hi @Lauy...

    Posted by Marc, 17-11-19
    Hi @Lauy
    Welcome to the community!
    Thanks for posting.
    If the reading was way off, our virtual assistant WattBot will handle this one.
    This FAQ has more info but, in short, if you open WattBot in...
    7 Replies
    76 Views
  10. I woke up at about 3am this morning with a memory...

    Posted by Marc, 17-11-19
    I woke up at about 3am this morning with a memory of some friends' dinner party in Bristol a few years back.
    For the starter they served us smoked mackerel with vanilla ice cream.

    🀣

    It was...
    15 Replies
    155 Views
  11. Welcome back woz 😁

    Posted by Marc, 17-11-19
    Welcome back woz 😁
    31 Replies
    220 Views
  12. Poll: Good point Spike That hadn't occurred to me at...

    Posted by Marc, 17-11-19
    Good point Spike
    That hadn't occurred to me at all.
    Yes I can see why it will be v useful to emergency services.
    I suppose one day it'll be petrol cars that'll need some special ID (to warn they...
    10 Replies
    2,402 Views
  13. Hi dh100 Welcome to the community! Thanks for...

    Posted by Marc, 17-11-19
    Hi dh100
    Welcome to the community!
    Thanks for posting.
    Once we've received the info that you're interested in a smart meter, we'll be in touch when we've got installers in your area.
    This FAQ...
    4 Replies
    86 Views
  14. Hi jonathantarrant I think you're using the...

    Posted by Marc, 13-11-19
    Thread: meter readings
    Hi jonathantarrant
    I think you're using the wrong email address.
    Your energy account is associated to a different email address to the one you're using for the community.
    I think it's an iCloud...
    7 Replies
    83 Views
  15. Hi Tide2468 Welcome to the community! Thanks...

    Posted by Marc, 13-11-19
    Hi Tide2468
    Welcome to the community!
    Thanks for posting.
    We've got an FAQ here on how to read old smart meters.
    Hope this helps πŸ‘
    3 Replies
    86 Views
  16. Hi Bethanyholden11 Welcome to the community! ...

    Posted by Marc, 13-11-19
    Hi Bethanyholden11
    Welcome to the community!
    Thanks for posting.
    That's a great reply from Gwyndy πŸ™

    I've flagged this up with our Member services team. Looks like you moved into a new home...
    2 Replies
    51 Views
  17. Ah, I just replied to your DM too. ...

    Posted by Marc, 13-11-19
    Thread: meter readings
    Ah, I just replied to your DM too.

    ​​​​​​​Sorry for a basic question.... but you're def logged in? If not, you'll see a little avatar top right corner of https://purepla.net/
    Click on that, enter...
    7 Replies
    83 Views
  18. Hi Adamgb12 Welcome to the community, and thanks...

    Posted by Marc, 13-11-19
    Thread: Faulty meter
    Hi Adamgb12
    Welcome to the community, and thanks for posting.
    Looks like Ceri from our Member services team has sorted this for you πŸ‘
    2 Replies
    38 Views
  19. Hi Carew76pp Does this FAQ...

    Posted by Marc, 13-11-19
    Hi Carew76pp
    Does this FAQ answer your question about info being sent to previous suppliers?
    4 Replies
    54 Views
  20. Hi jonathantarrant Welcome to the community!...

    Posted by Marc, 13-11-19
    Thread: meter readings
    Hi jonathantarrant
    Welcome to the community!
    Thanks for posting.
    What browser are you using?
    7 Replies
    83 Views
  21. Hi thiaphy Welcome to the community! Does this...

    Posted by Marc, 13-11-19
    Hi thiaphy
    Welcome to the community!
    Does this post help?
    πŸ‘
    1 Replies
    79 Views
  22. Fantastic news NinaM Great to hear it! We...

    Posted by Marc, 13-11-19
    Thread: App Update
    Fantastic news NinaM
    Great to hear it!


    We don't have a call centre. This is so we can keep costs down and keep giving our Members a really competitive price. It does take some getting used to,...
    5 Replies
    86 Views
  23. Hi JohnToomey Thanks for posting in the...

    Posted by Marc, 13-11-19
    Hi JohnToomey
    Thanks for posting in the community.
    FYI I've merged your posts into one place, to avoid having duplicate chats.

    I can see you've decided to switch to another energy supplier. No...
    31 Replies
    220 Views
  24. That jam and peanut butter combo is better than...

    Posted by Marc, 13-11-19
    That jam and peanut butter combo is better than any award IMHO David j
    🍞πŸ₯œπŸ“
    596 Replies
    45,030 Views
  25. Great to hear Gray4276 Nice one Duppy πŸ™

    Posted by Marc, 13-11-19
    Great to hear Gray4276

    Nice one Duppy πŸ™
    16 Replies
    318 Views